On [XXX], the vehicle overheated during a commute, resulting in a blown radiator cap and an empty engine coolant reservoir. Coolant levels had been properly maintained up to that point. The following day, engine coolant was again low, though no visible leaks were found. On April 12, I requested warranty service but was told -??services aren-??t rendered on Saturdays-?? despite the service department being open. An appointment was scheduled for April 14 to inspect the overheating damage and address recall #25502. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) When I arrived on April 14, I was denied service due to the department being -??backed up and understaffed.-?? I expressed concern about further driving the car in its condition, but Service Advisor Bill Crovo insisted it was safe to drive and denied my request to leave the vehicle on-site. I was also not offered a complimentary vehicle or alternative transportation. On April 17, I called to escalate the matter. The General Service Manager, Chris Gagnon, not only dismissed my concerns but stated he could refuse service on a vehicle that is clearly under active warranty coverage. This is not only unprofessional -?" it is illegal under Massachusetts consumer protection law. At this point, I was forced to seek help from other dealerships, one of which advised me to pressure the selling dealership to fulfill its obligation. I called back, and Mr. Gagnon assured me the issue would be handled. The vehicle was taken in on April 18, and the water pump was replaced. On April 24, I picked it up and drove just 21 miles before the engine began making an unfamiliar noise and the coolant reservoir was, once again, empty. I got the vehicle towed to a different dealership, Salem Ford in New Hampshire. The second dealership confirmed -?" in writing -?" that the first dealership skipped a critical step during the water pump replacement, directly causing the continued issue.

- North Reading, MA, USA

I was trying to park my vehicle and it started blinking and saying park is not available, vehicle is not in park. Place the park brake before exiting the vehicle. I was on a downward slope, so I found an area where it was flat and tried to restart my vehicle, but it was doing the same thing. I had to go to work, so I parked my car and placed the brake on. Later I went out on lunch and the car wouldn't start. I had to call a tow truck because Ford refused to come tow my 2022 Ford Bronco Sport or give me a loaner. The next day after Ford replaced my battery, they told me my car now had transmission issues that were not there before I had a dead battery. I know there is a recall on the 12v battery, but a remedy has not yet been issued and many customers are suffering. I asked about the recall or my warranty and I was basically laughed at because I have too many miles on my car. Why is a vehicle manufacturer able to continuly sell recalled vehicles and leave lives at stake for a recall that can end up killing someone?

- Regent , ND, USA

On April 8th 2025 our vehicle went into "limp mode" for the third time in 6 months. The previous incidents were part of an active recall and we're repaired by a does dealership. This time it is supposedly the failure of a fuel pump sensor causing the issue (per ford service diagnosis) which they say is NOT covered by fords recall nor is it covered under any warranty and must be paid for out of pocket. This repeat occurrence has caused our vehicle to stall in traffic not just when at stops but also just when turning or pulling onto streets or highway. This has happened while crossing busy streets putting the lives of our family at RISK MULTIPLE times. Ford refuses to pay for rental vehicles while our vehicle has been in repair for this issue and also while the vehicle is in an unsafe condition to drive. This also causes undo hardship for our family as we are not able to pay for a rental vehicle for extended amounts of time while our vehicle is in an unsafe state. I am highly concerned that Ford is trying to "wash their hands" of this vehicle and avoid true remedy the overwhelming evidence of problems of these vehicles. I have included the previous invoices for the recall repairs that caused this. I have not yet received the invoice for the repair being done currently as of 4/17/2025.There are additional safety issues we've encountered with the "safety features" of the vehicle that i will be submitting separately.

- Dresden, TN, USA

See attached document for complaint.

- Kailua, HI, USA

The contact owns a 2022 Ford Bronco Sport. The contact stated that while driving at various speeds, the message "Power Train Malfunction - Reduced Power" was displayed intermittently. The vehicle was taken to the dealer, where it was test-driven, and the contact was informed that the failure could not be duplicated. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 24V267000 (Electrical System, Power Train). Additionally, the contact stated that the messages "Charge System Fault -12 Volts-??, -??Remote Features Disabled to Preserve the Battery" and a message to recharge the battery were displayed. The contact stated that the vehicle had experienced reduced power while driving. The contact also stated that the vehicle was difficult to start and was jump-started. The vehicle was taken to Oxmoor Ford (100 Oxmoor Ln, Louisville, KY 40222), where it was diagnosed and determined that the battery had failed and needed to be replaced. The battery was replaced; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed with loosened battery wires. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V019000 (Electrical System); which the contact related to the failure; however, the part to do the recall repair was not yet available. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 1,989. VIN tool confirms parts not available.

- Prospect, KY, USA

Fail water pump 2 times in last year and half.

- Denver, CO, USA

The contact owns a 2022 Ford Bronco Sport. The contact stated that the dealer had previously repaired the vehicle under NHTSA Campaign Number: 24V267000 (Electrical System, Power Train); however, the failure recurred. The contact stated that the vehicle required a jumpstart to start, and while driving at an undisclosed speed, the vehicle lost motive power. The check engine and another unknown warning light were illuminated. The vehicle was taken to the second dealer, Babbitt Ford (11 N Verde St, Flagstaff, AZ 86001), who updated the PCM software and replaced the canister purge valve (CPV), but the failure recurred. The vehicle was taken to Walmart and the battery was replaced. The failure persisted. The vehicle was towed back to the first dealer, who checked the battery and informed the contact that the battery had not failed. The contact was also informed that she had to pay for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 38,000.

- San Diego, CA, USA

Every time road conditions are wet (rain, snow) the drive lane module gets wet and will disable entire transmission and several error codes come up stating power train failure. Hill start assist is disabled, 4wd is disabled, pre-collision assist is disabled and the Bronco Sport's drive modes for various road conditions are also disabled. Service engine soon light came on along with several messages of power train failure appeared in Ford pass app. First appeared last year and happened once during a major snowstorm and now reappearing one week ago during the first major snowfall for the area and had continued since.

- Midland, MI, USA

Over the past year my Bronco Sport has thrown two different codes, powertrain malfunction and collision assist unavailable, and put me in limp mode, 25 times. And the last several times it has gone into limp mode it is accompanied by a weird smell. It has been on the hoist several times at the Ford dealership Service Center having parts replaced to -??fix-?? this issue. But nothing they try has fixed it. They even had a Ford Corporate technician call and walk them through what to try/test/fix. It-??s been on the hoist being -??fixed-?? again a couple of times since then. They said they would fly a Ford Engineer out to -??fix-?? it over a month ago but have not done so. It-??s terrifying when it goes in to limp mode because I can-??t GO. I just pray I don-??t get slammed in to every time it throws these codes and puts me in limp mode. The most recent occurrence was just today!

- Cedar City, UT, USA

Water pump failure 12/14/2023. No warning lights/indications. Was noticed when checking oil/fluids at home. Ford told me to continue driving it at risk of overheating due to back ordered parts. 3 weeks before new parts arrives and was fixed

- Lincolnton, NC, USA

I have had my 2022 Ford Bronco Sport for two years and four months. I have maintained my car very well, doing all of the recommendations that the dealership told me throughout the years. However, out of no where on Friday, November 1st, 2024 my transmission went without any signs or symptoms beforehand. This is a two year old car, this issue should not be happening.

- Syracuse, NY, USA

I-??ve had my 2022 ford bronco sport for about 2 1/2 years I ordered it brand new and it made 8 miles on it when I drove it off the lot. Within the past month it-??s completely blacked out my radio display while I was driving and wouldn-??t come back on until it was turned off and turned back on. Now when I start it it-??s acting like the battery is going out. I wouldn-??t expect a battery to go out under 3 years. Please please can you help me with these issues.

- Tishomingo, MS, USA

While turning during slow turns, my rear differential makes a growling noise. The growl has gotten progressively louder. Another Bronco Sport owner had the same issue and traded their vehicle due to the inability and high cost of the repair.

- Jamestown, MO, USA

There is a repetitive water pump failure in my 2022 Ford Bronco Sport. After 3 replacements, they believe they know what is causing it and even though all the failures occurred under warranty they want to charge $2700 for a decontamination in the coolant lines because they now believe that is the cause. My safety is put at risk daily as I risk my engine blowing up from faulty water pumps. When I did not have the $2700 to repair the decontamination, they told me I would just need an additional water pump down the line. Service records will be attached to this report. No warning lamps or messages, just a strong smell of coolant. Also, the seals on the rear drive shaft leak, they repaired a seal. Now the rear vent tube is leaking. The warranty and extended warranty does not cover the repair. Ford refuses to fix the problem and the dealership continues to say Ford is aware of the issues with that vehicle year but they refuse to fix them.

- Pelzer, SC, USA

Water pump leak discovered at oil maintenance appointment at 25,000 miles. No service light message appeared. Water pump was replaced by dealer. Dealer notes; Degas bottle low added coolant, verified coolant leak coming from water pump weep hole. Recommend replacement of water pump. I do not understand how a two year old car already needs a water pump replacement

- Santa Rosa, CA, USA

See attached document for complaint.

- Maunaloa,, HI, USA

The contact owns a 2022 Ford Bronco Sport. The contact stated that after an unknown recall repair was performed on the vehicle, the vehicle was wobbly while driving and failed to lock securely on several occasions. Additionally, the contact stated that the vehicle failed to start occasionally. The contact was able to jumpstart the vehicle with the assistance of a tow truck operator. The power train warning light and the battery warning light were illuminated. Additionally, messages advising that the braking system was not engaged and that the parking brake was not available, and other unknown messages were displayed. The vehicle was taken to the dealer, where it was confirmed that the battery was in good condition. The dealer was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 24V267000 (Electrical System, Power Train); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 33,500.

- Lancaster, SC, USA

June 28th, 2024; the entire car turned off on its own while I was waiting for a red light. The engine was primarily off from the auto-start feature, like normal, except after I let go of the brake the entire car just shuts off. The start button would not press, the brake pedal was insanely stiff to press, and the dashboard had all the lights turned on an off, and I couldn't change gears whatsoever. Many displays on the dash appeared, parking brake was forced to turn on, pre-collision feature disabled, "System off to save battery" on the main screen, etc. I was in the middle of traffic, so I was putting myself and others in danger while my car suddenly shuts off without prior warning. There was never an indication that this would happen, and I only had the car for a year and a half, so I would think the only problem would be the system itself. I managed to turn the car on by putting the key fob on the center console where the Bronco can read it, and it immediately turned on after an hour. The dealership did check it out right after and said it only needed a small system update. Ever since, the car was fine until July 24th: the car did not start again. I was home and my car was parked, so no danger this time. However, I tried laying the key on the console again, including my spare key, but no luck. I had originally thought it was the battery in my key that was low, but it was working fine like always. However, when I locked the car, the horn and lights were faded, and weren't as strong as it should sound. Although this is the second occurrence in about a month, I've only had the dealership inspect it once. I am available for inspection after August 1st. Thank you.

- Tallahassee, FL, USA

The contact owns a 2022 Ford Bronco Sport. The contact stated that the vehicle had previously been repaired under NHTSA Campaign Number: 24V267000 (Electrical System, Power Train); however, the failure reoccurred several times. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. Additionally, after the vehicle was restarted, the vehicle lost motive power. No warning light was illuminated. The vehicle was towed to the dealer, but the cause of the failure could not be determined. The vehicle was not yet repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was 18,960.

- Escondido, CA, USA

Rubbing noise in tail end of vehicle. Ford has a TSB (24-2185) for this problem. Dealership states it is not covered under the powertrain bc they are not replacing the entire differential but replacing certain parts.

- Chesterfield, VA, USA