The contact owns a 2022 Ford Bronco Sport. The contact stated while driving at approximately 55 MPH, the vehicle stalled. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V019000 (Electrical System); however, the part to do the recall repair was not yet available. The vehicle was taken to a dealer to be diagnosed; however, the dealer made the contact aware that the cause of the failure was undetermined. The dealer performed an interim recall repair however, the contact discovered that the VIN was no longer associated with the recall even though the recall remedy was not available. The contact was transferred to the NHTSA Hotline. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 47,500.

- Mc Leansville, NC, USA

The contact owns a 2022 Ford Bronco. The contact stated while driving at an undisclosed speed, the "Low voltage fault detected" message was displayed. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V019000 (Electrical System); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 41,000.

- Cross Lanes, WV, USA

See attached document for complaint.

- Apollo Beach, FL, USA

The contact owns a 2022 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V019000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while driving 40 MPH, the vehicle started to lose power. The contact came to a stop at a traffic light, and the vehicle failed to restart immediately. There were no warning lights illuminated. The contact then took the vehicle to the dealer and the vehicle was diagnosed with battery failure. The battery was replaced after being at the dealer for two days. On another occasion, while the vehicle was outside the residence, the vehicle was difficult to start. The vehicle was then taken to a dealer however, the dealer was unable to duplicate the failure. The vehicle was not diagnosed. The battery was replaced a second time; however, the failure recurred intermittently. The vehicle lost power and was not able to move forward. The vehicle was not repaired. The failure mileage was approximately 8,000. VIN tool confirms parts not available.

- El Paso, TX, USA

The contact owns a 2022 Ford Bronco Sport. The contact stated that the was scheduled for service; however, the vehicle failed to start and was jumpstarted. The contact stated that several unknown warning lights were illuminated and the message -??Powertrain Malfunction - Reduced Power Fault-?? was displayed. The contact received NHTSA Campaign Number: 25V019000 (Electrical System); however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer, where it was diagnosed and determined that the battery needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the failure persisted, and the vehicle failed to start. The vehicle remained at the residence and had not been driven since the failure. The manufacturer was not made aware of the issue. The failure mileage was 41,955. VIN tool confirms parts not available.

- Maurice, LA, USA

I was trying to park my vehicle and it started blinking and saying park is not available, vehicle is not in park. Place the park brake before exiting the vehicle. I was on a downward slope, so I found an area where it was flat and tried to restart my vehicle, but it was doing the same thing. I had to go to work, so I parked my car and placed the brake on. Later I went out on lunch and the car wouldn't start. I had to call a tow truck because Ford refused to come tow my 2022 Ford Bronco Sport or give me a loaner. The next day after Ford replaced my battery, they told me my car now had transmission issues that were not there before I had a dead battery. I know there is a recall on the 12v battery, but a remedy has not yet been issued and many customers are suffering. I asked about the recall or my warranty and I was basically laughed at because I have too many miles on my car. Why is a vehicle manufacturer able to continuly sell recalled vehicles and leave lives at stake for a recall that can end up killing someone?

- Regent , ND, USA

To: National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation (ODI) 1200 New Jersey Avenue SE Washington, DC 20590 Subject: Complaint Regarding Ford's Handling of Battery Recall (Recall 25S02 / 24S24) Dear NHTSA, I-??m writing out of growing frustration and serious concern over how Ford is handling, or rather, not handling, the battery recall affecting my 2022 Ford Bronco Sport. My vehicle is part of the battery recall (25S02 and 24S24), which clearly states that affected batteries could swell, fail, or even lead to power loss. That-??s exactly what-??s happened to mine. The battery in my vehicle is swollen and defective, and now the car won-??t start at all. It-??s not just an inconvenience, it-??s a safety issue. I-??ve called several local Ford dealerships trying to get the battery replaced, but none of them have helped me. I-??ve also reached out to Ford-??s customer service line multiple times, and I-??ve been given the runaround every time, told to call a dealer, told it-??s not covered, or simply dismissed. Plus, they told me that I should contact the NHTSA to lodge a formal complaint. It-??s incredibly frustrating to be stuck like this when there-??s an active recall for this exact issue. The battery is visibly swollen, and I-??m worried this could become dangerous if it continues to degrade. At this point, I feel like Ford is ignoring its responsibility to fix a known safety defect, and I-??m left without a working vehicle, and no clear path forward. Please look into this. I don-??t believe I-??m the only one experiencing this issue, and the fact that Ford is refusing to replace a clearly defective part under an open recall is unacceptable. Vehicle VIN: [XXX] Phone: [XXX] Email: [XXX] Thank you for your attention. Sincerely, [XXX] Sanford, NC INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Sanford, NC, USA

The contact owns a 2022 Ford Bronco Sport. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact jump-started the vehicle and drove back to the residence. The contact stated that the failure reoccurred, and the message "Charging System Service Now" was displayed on the instrument cluster. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the 12-Volt battery needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred. The contact related the failure to NHTSA Campaign Number: 25V019000 (Electrical System). The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 37,000.

- Elizabeth, CO, USA

See attached document for complaint.

- Kailua, HI, USA

The contact owns a 2022 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V019000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- West Linn, OR, USA

I start my car and can-??t even get a mile without the service engine light coming on saying engine is over heating & that my coolant is over temperature. I-??ve brought this to the dealership 3 times now and all they have done is reset my codes because they can-??t figure out what-??s wrong with it. That is not fixing it. I have two kids under two and I feel like this is incredibly dangerous thing to be playing with.

- Lemont, IL, USA

The contact owns a 2022 Ford Bronco Sport. The contact stated while driving approximately 50 MPH, the vehicle stalled. The contact stated there was no warning illuminated. The contact had the vehicle towed to the residence. The vehicle was not diagnosed or repaired. The contact related to the failure to NHTSA Campaign Number: 25V019000 (Electrical System). The manufacturer was not informed of the failure. The failure mileage was approximately 14,000.

- Paradise Valley, AZ, USA

The contact owns a 2022 Ford Bronco Sport. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle stalled. The vehicle was not able to restart and was jump-started after each failure. The vehicle was towed to an independent mechanic and the vehicle was jump-started, and then taken to a dealer, where it was diagnosed and determined that the battery needed to be replaced, and other unknown repairs were needed. The vehicle was repaired. The contact then received notification of NHTSA Campaign Number: 25V019000 (Electrical System). The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.

- Raleigh, NC, USA

The electrical components in my dashboard and computer system are shutting off while I am driving. -??Charging System Service Soon-?? alert pops up but I have had my battery checked multiple times. The glitches are inconsistent and can happen 1-20 times during a 30 minute drive. When it glitches, I can not see my speedometer or anything else on my dash. It occasionally turns off my slippery mode, it almost stalled once and occasionally my steering wheel locks up. I reached out to 10-15 dealerships near the Detroit Metro areas and none of them have rental cars to provide me to assist with diagnosis. They all tell me if it-??s part of the 12V battery degradation recall they can-??t do anything until the remedy comes out. But that is reported as Q2 at the earliest. This is my only mode of transportation and it is a huge safety risk.

- Sterling Heights, MI, USA

The contact owns a 2022 Ford Bronco Sport. The contact stated that while driving at various speeds, the message "Power Train Malfunction - Reduced Power" was displayed intermittently. The vehicle was taken to the dealer, where it was test-driven, and the contact was informed that the failure could not be duplicated. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 24V267000 (Electrical System, Power Train). Additionally, the contact stated that the messages "Charge System Fault -12 Volts-??, -??Remote Features Disabled to Preserve the Battery" and a message to recharge the battery were displayed. The contact stated that the vehicle had experienced reduced power while driving. The contact also stated that the vehicle was difficult to start and was jump-started. The vehicle was taken to Oxmoor Ford (100 Oxmoor Ln, Louisville, KY 40222), where it was diagnosed and determined that the battery had failed and needed to be replaced. The battery was replaced; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed with loosened battery wires. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V019000 (Electrical System); which the contact related to the failure; however, the part to do the recall repair was not yet available. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 1,989. VIN tool confirms parts not available.

- Prospect, KY, USA

The contact owns a 2022 Ford Bronco Sport. The contact stated that the battery had drained. The vehicle was jump-started. While driving 60 MPH in traffic, the vehicle stalled with several unknown warning lights illuminated. The vehicle was towed to the residence. The contact received notification of NHTSA Campaign Number: 25V019000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that the battery switch was on backorder until September. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 32,691. VIN tool confirms parts not available.

- San Antonio, TX, USA

The contact owns a 2022 Ford Bronco Sport. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with several unknown warning lights illuminated. The vehicle was restarted. The contact received notification of NHTSA Campaign Number: 25V019000 (Electrical System); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer, where it was diagnosed that the 12-volt battery had failed and needed to be replaced. The dealer confirmed that parts were not yet available. The dealer referred the contact to the NHTSA Hotline for further assistance. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 16,500. VIN tool confirms parts not available.

- Glen Ellyn, IL, USA

The contact owns a 2022 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V019000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while attempting to accelerate from a stop, the vehicle failed to accelerate while the accelerator pedal was depressed. An unknown message was displayed on the instrument panel. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 27,000. VIN tool confirms parts not available.

- Palm Desert, CA, USA

The contact owns a 2022 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V019000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact called AAA, who was able to jumpstart the vehicle. The vehicle was taken to the local dealer, where it was diagnosed and determined that the battery needed to be replaced. The battery was replaced. The contact stated that on another occasion while exiting the vehicle, the contact became aware that the headlights failed to turn off. The batter failed for a second time. The vehicle was taken to the local dealer, where it was diagnosed and determined that the battery needed to be replaced. The battery was replaced. The contact stated that the failure persisted. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

- Burbank, CA, USA

The contact owns a 2022 Ford Bronco. The contact stated that while driving at an undisclosed speed, the power-saving mode warning light illuminated. The contact had to get a jump start on the vehicle. In addition, the contact stated that the battery had been replaced twice however, the failure reoccurred. The contact stated that the vehicle had been taken to the dealer each time, however, the contact was informed that parts were not available to repair the vehicle. The contact had paid out of pocket for the battery replacement both times. The contact stated that the battery failed a third time and needed to be replaced since January 2025. In addition, the contact stated that the failure reoccurred every 10,000 miles. The contact received notification of NHTSA Campaign Number: 25V019000 (Electrical system); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 50,000. VIN tool confirms parts not available.

- Fulshear, TX, USA