corporate policy complaint. However, a Riata tech did also contribute to the issue. My 23 Bronco sport was manufactured with a transmission problem. I called once, was told it was just the computer still learning. Then at 10,000 miles there was a recall that required bringing the car in, I asked them to check the transmission and they told me the recall computer issue was probably at fault, didn't check the transmission, said it should be fine now. (They had been hacked recently, But their poor cyber security is not my fault.) At 20,000 miles, I brought it in again for routine maintenance. They finally checked the transmission and saw it had major damage. They repaired it for free under warranty. However 20,000 miles of running with contaminated transmission fluid and damaged parts gave me huge concerns about undue wear to the other parts in the transmission and it's long term lifespan. I asked for a full transmission replacement and was told that corporate would never approve it. So I called their customer service department and the customer service department said that they will not extend warranties and that it was Riatas decision not to replace the transmission (from what I understand that was blatantly untrue, it's corporate policy). So now my options are lemon law it (but the car doesn't really qualify for that and they strung me along for 20k miles when lemon law only is valid to 24k miles), or sue ford (yeah like I have the time or energy or resources for that). They refused to escalate to anyone internal who can make decisions, refused to send me a written denial of escalation, refused to do anything but gaslight me (This is customer service, not Riata).

- Elgin, TX, USA

Multiple intermittent occurrences of the following- Transmission: Shifts very rough 30-50mph. Excessively noisy. Far worse when weather is cold. Does not respond sometimes when pressing the accelerator. Feels as if the pedal is pushed and the car does nothing. Pulling back your foot and pressing again it goes. Noticed this trying to merge into traffic from a stop, pressing pedal to pass slower traffic at highway speeds. Have had two different Ford dealers look at the problem, neither has been able to diagnose an issue. Have an appointment with Ford dealer to evaluate again (third time) 2nd week of February due to dealer service dept schedule. Have been told to expect to leave the vehicle with them for 3-5 days for diagnosis. Have offered to take service mgr on test drive to show issue but not able to link schedules yet. Dealers have stated they cannot find an issue and have updated transmission software. Does not fix the issue. Electrical/body: Numerous problems with the following: Plugged in phone drops Apple CarPlay regularly or does not always recognize phone. (latest OS from Apple on both devices). Convenience features like seat memory, keyless entry (touch the door handle with key on you, door unlocks) intermittently not working. Rear hatch keyless entry has not worked in almost a year. Stereo system doesn't always display proper data in cluster, on radio screen. Does not always respond to steering wheel channel change button. Ford has updated software multiple times and above (except rear hatch) will work for a while then problems will start back up again. Vehicle has almost 30K miles and was purchased brand new in July 2023. Factory warranty expires at 36K and I do not want to be stuck with an extremely expensive repair if the transmission does go up after the warranty expires.

- Catonsville, MD, USA

The contact owns a 2023 Ford Bronco Sport.The contact stated while driving at an undisclosed speed, the four-wheel drive engaged and disengaged independently. The contact stated she heard a loud clanking noise coming from the front tires as the four-wheel drive warning light illuminated. The contact was able to pull the vehicle over and noticed smoke and a small fire coming from the front of the hood. The contact was able to extinguish the fire with some water from her water bottle. The fire department or local police department was not contacted. No injuries were sustained. The vehicle was towed to the contact's residence and the following day to the dealer but was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 24V267000 (Electrical System, Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000. Parts distribution disconnect.

- Nashville, TN, USA

The contact's wife owns a 2023 Ford Bronco Sport. The contact stated that the vehicle failed to start. The vehicle was jumpstarted with Roadside Assistance. Additionally, the contact stated that the Auto Stop/Start feature was intermittently inoperable. There was no warning light illuminated. The vehicle was taken to the dealer, where it was determined that the Auto Stop/Start feature was malfunctioning due to low battery. The dealer recharged the battery; however, the failure recurred while driving the same day. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 24V267000 (Electrical System, Power Train) however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 1,800.

- Adams, MA, USA

Fuel pump loose in gas tank. Ocassional smell of fuel in cabin when starting vehicle. RPMs stick at high levels occassionally.

- Charlotte, NC, USA

The transmission has very rough shifts particularly at low speeds between 1st, 2nd and 3rd gear. It feels like the clutch sometimes does not fully engage, and the vehicle over-revs before finally getting into gear. This causes hesitation and poses a safety danger in particular when making turns like left turns in the city from a stop. I am concerned that even with sufficient space, the vehicle will hesitate to accelerate and I could get into an accident. I have not observed any warning lamps or other messages and the vehicle has not yet been inspected. The issue looks very similar or the same as that in NHTSA ID Number: 10231021. I have noticed this behavior since the first date of ownership for this vehicle which I bought new.

- Madison, WI, USA