10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
75,273 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #5

Dec 282021

C-Max

  • miles
While driving, the Cmax displayed a red hazard, STOP SAFELY NOW, and lost all propulsion. The car was unable to be moved and is stranded in the driving lane.

- Honesdale, PA, USA

problem #4

Apr 212021

C-Max

  • 83,000 miles
Gas line leak under car leading from tank to engine. Requires removal of exhaust system and tank to replace new line. Could have caused fire w/ fuel leaking on to exhaust system (have had two previous fires in different vehicles caused by fuel leaking onto hot exhaust system). No apparent physical cause for leak - does not seem to be component one would expect to leak or need repair regardless of age or mileage. Potential to cause serious personal and physical damage if I had not smelled and noticed leak. Seems to me that manufacturer or supplier of apparent defective line would be responsible for replacement repair. Leak could result in unanticipated catastrophic event. Vehicle had been recently driven and parked when gas smell was notced and moved enough to see fuel puddle on driveway.

- Athens, GA, USA

problem #3

Sep 092017

C-Max

  • 34,000 miles
Electric charger melted and started a small fire at the house outlet. It must have tripped the circuit breaker luckily saving our home. Ford refused to accept responsibility when it happened telling me it was my wiring. Now there is a recall?

- Orland Park, IL, USA

problem #2

Dec 202017

C-Max

  • 253,367 miles
On 12/20/2017 at about 8:30 pm on route 139 (highway) East bound, after stopping for a red light, I tried to accelerate but the vehicle propulsion shut off. No warning lights or engine light came on. I had to place gear in park, and restart vehicle. This happened again on 12th street in jersey city, NJ before I was able to park less than a mile away. In the morning I was attempting to bring it to wayne Ford at 444 route 46, wayne, NJ 07470, when the vehicle shut off in the middle of a intersection. On route 1(highway) in jersey city, NJ. Again I had to place vehicle in park and restart vehicle. This occurred multiply times before I finally arrived at the dealership, fortunately the vehicle only stopped again on local roads ans not on the highway of route 46 or route 3 which I had to use to get to this location.. I explained to the repair person my vehicle shut down while in motion as I pressed on the accelerator, once while turning, always when in motion. Also asked that all recall items of this vehicle be corrected at this time too. As of this date 1/01/2018 wayne Ford has yet to tell me what the problem is or when my vehicle will be repaired.

- East Stroudsburg, PA, USA

problem #1

Jun 042017

C-Max

  • 6,000 miles
My 2013 Ford C-max energi produces a "stop safely now" warning message and quickly loses all power. It has happened 4 times in the last 3 days. When it happens, you have to pull to the side of the road, turn off the engine, open and close the door and wait a few more minutes before it can be started again. A warning light is left on for ~25 miles. It always happens when driving at freeway speeds on all electric. I have never seen this failure once the main battery is discharged and the engine is running on gas.

- Del Mar, CA, USA