The contact owns a 2017 Ford C-MAX Hybrid. The contact stated while starting the vehicle in cold temperatures, the steering wheel was locked. The contact stated that the steering wheel operated as needed after the vehicle had warmed up. Additionally, the contact stated while driving 30 MPH, the vehicle lost power steering functionality. The message "Power Steering Assist Fault" was displayed. The contact stated that he used his physical strength to steer the steering wheel, and he drove to his nearby residence. The contact stated that the failure persisted. The vehicle was taken to an independent mechanic, where it was diagnosed that the power steering rack needed to be replaced. The vehicle was then taken to the dealer, where the same assessment was made. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 50,500.

- Needham, MA, USA

The contact owns a 2017 Ford C-max. While driving 50 mph, the steering column felt loose as if it were not attached. The failure occurred without warning. The vehicle was taken to bokan Ford (2 franklin park w #1, St albans city, vt), but was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 13,100.

- Swanton, VT, USA