10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
38,333 miles

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problem #3

Mar 082018

C-Max Energi

  • 43,000 miles
Push to start / stop button fails to shut off vehicle. Vehicle is stationary and in park. Unable to secure vehicle, unable to lock doors unable to turn off lights, unable to shut vehicle down. Each time push to stop pressed vehicle starts again, dash flashes Ford logo. If you walk away the car honks horn. Vehicle located at parking garage lloyd center. Problem similar to recall 15V436000 and Ford recall 15C06. Car shut off has happened several times in the past.

- Portland, OR, USA

problem #2

Aug 012016

C-Max Energi

  • 23,000 miles
The 120 volt, 12 amp charge cord that came with my car (Ford part no. FM58-10B706ac) is overheating creating a fire hazard. The end of the cord that plugs into the wall has melted and the plug has left burn marks on three different electrical outlets on my house where I plug the car in to charge. Photos of the melted cord and outlet burn marks are attached. There is a design flaw in that the control unit built into the cord is too heavy and pulls the prongs from the outlet and if a prong is only partially plugged into the outlet it draws more current than the cord can handle. Ford is aware of the problem and advised (Ford ev help line 1-800-392-3673) that the cord should not be left hanging in mid-air and needs to be propped up when plugged in. Those instructions are not in the owners manual or on the cord, nor were they communicated to cmax energi owners. Ford asserts that the cord is not covered by its extended 8-year, 80,000 mile warranty for electrical components for the cmax energi, so this part is now out of warranty. It is very expensive (I was quoted $975 by Ford to replace the cord). Thus it is highly likely that owners will defer replacing the cord and keep using it, because it still works even though the plug is partially melted. This cord is highly likely to result in fires and may be responsible for the two cmax energi garage fires in Florida I read about in the press last month. I am happy to provide more information if you want to contact me.

- Arlington, VA, USA

problem #1

Aug 272016

C-Max Energi

  • 49,000 miles
While driving on an interstate at night at 70mph the car turned off its propulsion system without warning. A red warning indicator came on staying stop safely now. My wife was able to pull to the side of the interstate. She turned the car off and it restarted. The next day she drove it to the supermarket. On the 2 mile drive home it stopped multiple times while the car was in motion just like it had on the interstate. This seems very similar to the problems that led to a recall on the Ford Focus electric, which was made in the same plant at the same time in 2013: insideevs.com/Ford-Focus-electric-shutdown-problems-while-driving-get-official-as-nhsta-investigates/.

- Merritt Island, FL, USA