Technical Service Bulletins (TSBs) for the 2016 C-Max Energi are official communications between Ford & their dealerships that describe processes for troubleshooting or fixing certain common problems. All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.

    STEERING

    • TSB #Service

      Date Announced:
      MAR 01, 2016
      NHTSA ID:
      #10204994

      Online automotive service information system for March 2016 Read More »

    POWER TRAIN

    • TSB #SSM 48301

      Date Announced:
      NOV 01, 2019
      NHTSA ID:
      #10168790

      Some 20132017 C-MAX Energi, 20172018 C-MAX Hybrid, 20132020 Fusion Energi and 2017-2020 Fusion/MKZ Hybrid vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with any of the following diagnostic trouble codes (DTCs): ... Read More »

    ELECTRICAL SYSTEM

    • TSB #21B09 S2

      Date Announced:
      APR 12, 2023
      NHTSA ID:
      #10235323

      Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit REASON FOR THIS SUPPLEMENT Program Terms & Urgency / Expiration Date: Program extension until July 31, 2023. Read More »

    • TSB #SSM 48619

      Date Announced:
      MAR 09, 2020
      NHTSA ID:
      #10172972

      SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is ... Read More »

    • TSB #SSM 48301

      Date Announced:
      NOV 01, 2019
      NHTSA ID:
      #10168790

      Some 20132017 C-MAX Energi, 20172018 C-MAX Hybrid, 20132020 Fusion Energi and 2017-2020 Fusion/MKZ Hybrid vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with any of the following diagnostic trouble codes (DTCs): ... Read More »

    • TSB #TSB 18-2373

      Date Announced:
      DEC 12, 2018
      NHTSA ID:
      #10153935

      Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2019 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt ... Read More »

    • TSB #SSM 46534

      Date Announced:
      APR 14, 2017
      NHTSA ID:
      #10109018

      Some 2013-2017 Fusion Hybrid Energi built on or before 24-Mar-2017, 2012-2016 Focus Electric and 2013-2016 C-MAX Energi and equipped with a TCU may exhibit inoperative remote features via MyFord Mobile app, discharged battery, incomplete ... Read More »

    • TSB #SSM 45939

      Date Announced:
      JUL 18, 2016
      NHTSA ID:
      #10091425

      SOME 2016 C-MAX ENERGI AND FOCUS ELECTRIC VEHICLE BUILT ON OR BEFORE 4/18/2016, MAY HAVE 12-VOLT AND/OR HIGH VOLTAGE BATTERY WITH A LOW STATE OF CHARGE AND/OR AN INTERMITTENT BATTERY DRAW. Read More »

    • TSB #16B10

      Date Announced:
      APR 05, 2016
      NHTSA ID:
      #10183749

      In some of the affected vehicles, the front control/display interface module (FCDIM) may have been unintentionally programmed for the European market instead of the North American market Read More »

    • TSB #16-0050

      Date Announced:
      MAR 23, 2016
      NHTSA ID:
      #10075280

      ENERGI - MALFUNCTION INDICATOR LAMP (MIL) WITH DIAGNOSTIC TROUBLE CODE (DTC) P0C27 AND/OR P0C28 ISSUE Some 2016 Fusion Energi and C-Max Energi vehicles may exhibit a MIL with DTC P0C27 and/or P0C28. Read More »

    • TSB #TSB160050

      Date Announced:
      MAR 23, 2016
      NHTSA ID:
      #10205015

      Energi - Malfunction Indicator lamp (MIL) with diagnostic trouble code (DTC) P0C27 AND/OR P0C28 Read More »

    • TSB #Service

      Date Announced:
      MAR 01, 2016
      NHTSA ID:
      #10204994

      Online automotive service information system for March 2016 Read More »

    ELECTRICAL SYSTEM:12V/24V/48V BATTERY

    • TSB #tsb18-2216

      Date Announced:
      JUL 20, 2018
      NHTSA ID:
      #10144195

      Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2018 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt ... Read More »

    ELECTRICAL SYSTEM:SOFTWARE

    • TSB #TSB 20-2255

      Date Announced:
      AUG 06, 2020
      NHTSA ID:
      #10179117

      Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F150/Focus/CMAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and ... Read More »

    • TSB #SSM 46371

      Date Announced:
      FEB 09, 2017
      NHTSA ID:
      #10095781

      SOME 2012-2017 FOCUS ELECTRIC/2013-2017 CMAX ENERGI/FUSION ENERGI/2015-2017 MKC/MKZ/2016-2017 MKX AND 2017 CONTINENTAL VEHICLES OPERATING WITH A 3G TCU ON OR BEFORE 16-JAN-2017 MAY NOT RESPOND TO CUSTOMERS REMOTE COMMANDS VIA ... Read More »

    VISIBILITY

    • TSB #SSM 48130

      Date Announced:
      AUG 09, 2019
      NHTSA ID:
      #10164508

      Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Read More »

    • TSB #Service

      Date Announced:
      MAR 01, 2016
      NHTSA ID:
      #10204994

      Online automotive service information system for March 2016 Read More »

    VISIBILITY:GLASS, SIDE/REAR

    • TSB #SSM 48130

      Date Announced:
      AUG 09, 2019
      NHTSA ID:
      #10164508

      Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Read More »

    STRUCTURE

    • TSB #Service

      Date Announced:
      MAR 01, 2016
      NHTSA ID:
      #10204994

      Online automotive service information system for March 2016 Read More »

    STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS

    • TSB #TSB 20-2171

      Date Announced:
      MAY 18, 2020
      NHTSA ID:
      #10175895

      Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles ... Read More »

    SEATS

    • TSB #TSB 20-2171

      Date Announced:
      MAY 18, 2020
      NHTSA ID:
      #10175895

      Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles ... Read More »

    COMMUNICATION:MANUFACTURER TELEMATICS

    • TSB #21B09-S1

      Date Announced:
      JUL 28, 2022
      NHTSA ID:
      #10216851

      Certain 2014-2020 Model Year Multiple Vehicle Lines - 3G Telematics Control Unit to 4G Upgrade Kit. The North America 3G cellular service began decommissioning in August 2021 and a complete shutdown of the 3G network took place in ... Read More »

    EQUIPMENT

    • TSB #tsb18-2216

      Date Announced:
      JUL 20, 2018
      NHTSA ID:
      #10144195

      Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2018 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt ... Read More »

    • TSB #SSM 47347

      Date Announced:
      JUN 11, 2018
      NHTSA ID:
      #10143089

      Some 2013-2017 C-Max PHEV may exhibit diagnostic code P2183 and may have the coolant hoses that attach to the lower bulkhead connections incorrectly installed. Read More »

    • TSB #Service

      Date Announced:
      MAR 01, 2016
      NHTSA ID:
      #10204994

      Online automotive service information system for March 2016 Read More »

    EQUIPMENT:ELECTRICAL

    • TSB #21B09

      Date Announced:
      NOV 03, 2021
      NHTSA ID:
      #10204043

      Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit The North America 3G cellular service began decommissioning in August 2021 and will be fully decommissioned in February 2022. Read More »

    • TSB #17B07

      Date Announced:
      APR 04, 2017
      NHTSA ID:
      #10109028

      Certain 2016 C-MAX Energi, 2016 Focus Electric and 2016-2017 Fusion Energi - Telematics Control Unit Reprogramming Read More »

    EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

    • TSB #17B07

      Date Announced:
      APR 04, 2017
      NHTSA ID:
      #10109028

      Certain 2016 C-MAX Energi, 2016 Focus Electric and 2016-2017 Fusion Energi - Telematics Control Unit Reprogramming Read More »

    EQUIPMENT ADAPTIVE/MOBILITY

    • TSB #SSM 47347

      Date Announced:
      JUN 11, 2018
      NHTSA ID:
      #10143089

      Some 2013-2017 C-Max PHEV may exhibit diagnostic code P2183 and may have the coolant hoses that attach to the lower bulkhead connections incorrectly installed. Read More »

    UNKNOWN OR OTHER

    • TSB #SSM 48619

      Date Announced:
      MAR 09, 2020
      NHTSA ID:
      #10172972

      SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is ... Read More »