7.5
pretty bad- Typical Repair Cost:
- No data
- Average Mileage:
- 44,350 miles
- Total Complaints:
- 4 complaints
Most common solutions:
- replace transmission (2 reports)
- not sure (1 reports)
- replaced lower transmission motor mount (1 reports)
This problem may be covered under warranty. Ask your Ford dealer.
The loud transmission rumbling is there and I'm told there are metal shavings in the transmission fluid. I was told the only fix was a new transmission ($9500). I found out there was a TSB issued ( 11/9/15 TSB 14-0214) for this and that it should be replaced by Ford. It also said that customers would/should be notified of this problem. I was never notified. There is now a new TSB that supersedes the previous one, which says to me that they know the problem is worse than they thought. There is also a part available now that MAY fix the issue ($500ish). The only problem with that... the part is not available! Having researched the issue I'm finding there are plenty of 2013/14 C-Max owners with the same problem as well as 2013/14 Fusion Hybrid owners. I also see where there is the possibility of a class action suit against Ford for this problem. I have owned 11 Fords but this might be my last. My wife was about to trade in her Escape for a new one, but has now started looking away from Ford. It would have been her 3rd Escape. My son-in-law is also about to replace his Fusion and said he probably won't be looking at Ford now either. Ford claims that because it wasn't a "recall" they assume no responsibility for replacement. My argument is that they issued a TSB that said owners should be notified, and that sounds like an issue that they should be responsible for. I have 2 lawyers that agree with me.
- Gl P., Mechanicsville, VA, US
The roaring noise was so loud we first thought it was in the tires that we bought 2 months before the noise started. We drove the tire company crazy over the roar, so just to make us happy they replaced the 2 front tires. Then asked us to drive it for a week and come back if the sound did not stop. You could not hardly hear the radio over the roar. It sounded like we had mud grips on the a car....
Within a week the sound changed from a roar to a grinding noise. We took it back to the Ford dealer and they check it. They said the transmission needed to be replaced. So within 4 days we had the car back and not a sound to be heard. I come from a generation when transmissions got at least 100 to a 150 thousand before they had to be replaced.
I am sick and tired of buying new cars and getting lemons this is the 3rd new Ford vehicle in a row that we have not gotten a 100 thousand miles with out a major repair needed. I guess that is why they talk you in to an extended warranty that has a lot of holes in it. It certainly does not cover everything the salesman says it does. I guess they must have trained their sales people to push a product that is a lie when it comes to quality.
I am going to try a Nissan next wish me LUCK.
- Patricia B., carthage, US
They said it was normal, I strongly disagreed until I got someone else in the car who heard it. It was not a constant noise. Just whenever it felt like it . The Dealer tried to tell me it was the transmission looking for a gear. It is still a noisy car
- Robert B., Port Orchard, WA, US
I just bought this car with under 18,000 miles. A few days later I started hearing this loud engine/transmission type sound. It comes and goes and I don't see a pattern to it. I joked that I feel like I'm driving a Harley. Since the drive is usually so smooth, it definitely stands out as a problem. I literally just bought this car a week ago. The CARFAX states one owner, serviced with Ford. I have about 6 months of warranty left.
- Jeanne B., Viera, US