I own a 1996 Ford Contour [xxx] that the instrument panel lights and tail lights went out on. There was a recall on this item (recall 99S14) back in 1999. Upon bringing the car into an brookdale Ford (brooklyn center, mn), they told me that they would fix the problem free of charge because it did not apply to my vehicle. I then called Ford Motor Company customer relationship center. They told me that the problem was already fixed on my car (even though I never brought the car in for this service). They refused to help. Even if the recall was fixed on my car, the fact that the same two parts of my car (instrument panel and tail lights) failed, tells me that the recall repair was not done correctly. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Fridley, MN, USA

Consumer complained about a mass air flow sensor problem. Owner took the vehicle to the dealer to have the work done. Also, owner was informed that the wire harness under the hood was defective.

- Buies Creek, NC, USA

Vehicle was taken in for recall # 99 V 103 000 for the head lights. Headlights and wiring harness were replaced. A month later, headlights and tail lights and all dash lights went out.

- Cinncinati, OH, USA

Ford fixed blower switch and resister under warranty years ago. Do I need to be concerned about the recall? I think it's all fixed.

- Brighton, MI, USA

Consumer was traveling on highwayand vehicle started smoking blue smoke. Then, vehicle caught on fire dashboard was badly burned. No injuries.

- Stone Mountain, GA, USA

I have previously had problems with this vehicle and have taken it more than eight different times to be service and problem still has not been resolved even after having engine replaced I am having some of the same problems. Car has been serviced on a regular basis and still it has problems.E..

- Buffalo, NY, USA

Smoke came out of the dashboard.

- Dallas, TX, USA

While driving instrument panel flickered on and off, and vehicle stalled unexpectedly which could have caused a crash. The occupant was not able to restart the vehicle. Dealer has not yet looked at vehicle.

- Kansas City, MO, USA

Headlight switch and mount failed/burned up/lights won't turn off/on, needed replacing, dashboard components always run hot; fuel door lever inside car doesn't work reliably & door sticks; egr hose failed, took Ford 1.5 weeks to get one in, no guidelines re: This hose ever needing replaced, & it costs $93"?!"!

- Muncy, PA, USA

An electrical short under the dash caused headlights to become inoperable, also resulting in damages to the electrical wiring harness. Cause unknown.

- Baltimore, MD, USA

Ford need to replace this car with a safe one! come on 6 electrical failures" when will the fire start from the failures"..dateline nbc next!

- Fox Lake, IL, USA

Wiring harness failure caused short in electrical system.

- Dunellen, NJ, USA