10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 3 / 1
- Average Mileage:
- 119,600 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
ON7/30/18 I was exiting a park lot taking a right turn at approximately 5 to 10 mph as I attempted to steer straight my steering wheel became freewheeling as I was not able to correct its direction, I hit a curb. At this point I felt and heard a loud bang, which turned out to be the airbag deploying. I received several lacerations and contusions almond with a head injury /concussion. After I had vehicle towed to Ford dealer ship did I become aware that there had bad a recall on the steering shaft and bearing failure. At no time did I ever receive any correspondence indicating a recall. I'm very confused as to how an air bag would deploy with out any contact with any object and at such a slow speed.
- Mechanicville, NY, USA
The contact owned a 2007 Ford Crown Victoria. While driving approximately 15 mph and making a left turn, the steering wheel suddenly malfunctioned and continued to turn. The driver was unable to steer the vehicle and crashed into a curb, which caused the driver side air bag to deploy. The driver sustained head, face, neck, and back injuries along with arm burns that were caused by the air bag deployment. Medical treatment was required. A police report was not filed. The vehicle was destroyed and towed to the local dealer (jack byrne Ford, 1003 hudson river rd., mechanicville, NY) where it was diagnosed that the lower steering shaft failed. The manufacturer was not notified of the failure. The failure mileage was 168,000.
- Mechanicville, NY, USA
Takata recall..I wanted to know if my vehicle was one that needed steering column replace. My VIN number is [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Tupelo, MS, USA
The contact owns a 2007 Ford Crown Victoria. While making a right turn at approximately 20 mph, the passenger side of the vehicle T-boned by another vehicle, that ran a stop sign. The driver side air bag partially deployed. The contact sustained a fractured rib, bruised lungs, and contusions on the head. The passenger seated in the rear was fatally injured. A police report was filed. The vehicle was not repaired and the manufacturer was not notified. The VIN was unavailable. The approximate failure mileage was 252,000. Updated 8/28/14 the consumer stated the air bag caught fire. Updated 09/18/14
- Detroit , MI, USA
- Georgetown, TX, USA