The contact owns a 2007 Ford Crown Victoria. The contact stated while driving at an undisclosed speed, the steering wheel became difficult to turn in either direction. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the steering column and rack and pinion were replaced. The contact noticed rust around the steering column. The contact stated that the failure was intermittent and occurred at various speeds. The contact was notified of a recall but was unaware of the Campaign number. The local dealer was contacted and the contact was informed that the vehicle was not under recall. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to NHTSA to file a complaint. The approximate failure mileage was 200,000. Vin was not available

- Crab Orchard, KY, USA

Steering loss control, intermediate shaft snapped

- Washington, DC, USA

Upper and lower steering shaft excessive wear and rust beyond the point that vehicle can not be safely driven. Sticky steering wheel feel all the way from full left to right turn, back and fourth. Was fixed 2 years ago under recall by Ford and the newly replaced part are corrupted over safe use again.

- Maple Ridge, WA, USA

The contact owns a 2007 Ford Crown Victoria. While driving over 50 mph, the steering wheel would violently vibrate. There were no warning indicators illuminated. The contact lost control and the vehicle struck a guardrail and rolled over twice. Both frontal air bags deployed. The contact received medical attention and suffered injuries to the ribs and right arm. A police report was filed. The vehicle was towed to the junk yard. Midway auto group (1223 old us hwy 17 S, elizabeth city, nc 27909) informed the contact to call the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 154,000.

- Goldsboro, NC, USA

ON7/30/18 I was exiting a park lot taking a right turn at approximately 5 to 10 mph as I attempted to steer straight my steering wheel became freewheeling as I was not able to correct its direction, I hit a curb. At this point I felt and heard a loud bang, which turned out to be the airbag deploying. I received several lacerations and contusions almond with a head injury /concussion. After I had vehicle towed to Ford dealer ship did I become aware that there had bad a recall on the steering shaft and bearing failure. At no time did I ever receive any correspondence indicating a recall. I'm very confused as to how an air bag would deploy with out any contact with any object and at such a slow speed.

- Mechanicville, NY, USA

The contact owned a 2007 Ford Crown Victoria. While driving approximately 15 mph and making a left turn, the steering wheel suddenly malfunctioned and continued to turn. The driver was unable to steer the vehicle and crashed into a curb, which caused the driver side air bag to deploy. The driver sustained head, face, neck, and back injuries along with arm burns that were caused by the air bag deployment. Medical treatment was required. A police report was not filed. The vehicle was destroyed and towed to the local dealer (jack byrne Ford, 1003 hudson river rd., mechanicville, NY) where it was diagnosed that the lower steering shaft failed. The manufacturer was not notified of the failure. The failure mileage was 168,000.

- Mechanicville, NY, USA

ABS brakes/brake fluid. When I apply my brakes on a hill, steep slope, and especially while turning the steering wheel, the brakes will start to make a mechanical noise and will almost start to loose the brakes, causing the pedal to slip closer to the floor. The steering is also very loos and feels like there S an extreme play in the wheel or a missing pin of some sort

- Aliquippa, PA, USA

Sterring began giving a clunking feeling in wheel when driving straight. More noticeable over bumps. Shop began inspection and found upper intermediate shaft had nearly separated from lower shaft. If shaft had indeed seperated, car would have been uncontrollable. Ford has open recall on the issue, vehicle was inspected for this issue about 2 years ago and said to have no issue at time, but the issue mentioned in the recall has infact occurred. Had to pay to find replacement steering column.

- Glendale, AZ, USA

On 3/5/14, owner brought the vehicle, a 2007 Ford Crown Victoria police, to an authorized Ford dealer who completed factory recall 13S08 that called for replacing steering shaft assembly. On 11/30/14, when turning at approximately 10 mph, the steering became very stiff requiring excessive physical force to turn the wheel. A collision with a pole was barely avoided. Steering has remained stiff and sluggish despite checking power steering levels and tire pressure for proper inflation. Owner considers the vehicle to be unsafe to drive at this point.. the consumer stated Ford issued another recall to address the improper repairs done under the first recall. However, he was informed his vehicle was not included. Updated 06/29/15. Updated 12/22/2015

- Highland Mills, NY, USA

The contact owns a 2007 Ford Crown Victoria. The contact stated that while driving at various speeds, the power steering malfunctioned and the steering wheel became hard to maneuver. The contact mentioned that the vehicle was repaired under recall NHTSA campaign id number: 13V385000 (steering). However, the failure recurred. The authorized dealer had not confirmed if the upper portion of the steering shaft needed to be inspected and repaired when the recall repair was performed. The vehicle was to be taken back to the authorized dealer for further inspection, diagnosis and repair. The manufacturer was notified of the failure and provided no remedy. The approximate failure mileage was 103,000. Updated 10/02/14 updated 3/3/2015

- Burlington, NJ, USA

Steering effort is increasing. The steering column moves and clicks upon acceleration. Steering is increasing getting harder to control. Also have had the roof repainted by Ford while under manufacture warranty due to paint peeling in large sheets of roof, now the front hood has large peeling paint leaving the green coating showing. Ford will not cover now as out of warranty.

- Whiting, IN, USA

When making turns steering wheel would make clicking sounds. Had mechanic check and he found that the inner shaft of the steering column had slipped down. Updated 04/24/13

- Scottsdale, AZ, USA

The steering shaft bushing became dislodged and fell out of position.

- Woodbury , CT, USA

Steering wheel became very hard to turn and would not bring itself back to straight position on its own. Also a clicking noise could be heard from the steering column when turning the steering wheel. Ford dealership found that the upper steering shaft had malfunctioned.

- Paris, KY, USA

Inspection found dislocated bushing.

- Harrisburg , PA, USA

Inspection found dislocated bushing.

- Harrisburg, PA, USA

Inspection found dislocated bushing.

- Harrisburg, PA, USA

Inspection found dislocated bushing.

- Harrisburg, PA, USA

Inspection found dislocated bushing.

- Harrisburg, PA, USA

Tuesday Sept. 11 stating that while coming to a stop she lost steering on her vehicle. She said that the steering wheel turned freely and the horn was stuck on.

- Harrisburg, PA, USA