On or about October 2023, as I was driving my car it started to lose power. I had to pull over, out of traffic, into a parking lot. The car then stalled out and would not start. I had to call AAA to have it towed to SunAuto in North Las Vegas to have it inspected as to the problem. The manager subsequently called me to tell me the engine would have to be replaced as they found metal fragments in the engine cause by the oil pump. The car was out of warranty. I had to replace the engine at an out of pocket cost of $7,300!! Luckly I wasn't driving on the highway at 65 MPH when the engine died!!

- Las Vegas, NV, USA

On March 8th, 2024, I was traveling full speed northbound on I-95 returning home from a family funeral. I heard a loud "whipping" noise come from the engine, then immediately received a notification on the dash alerting me to "low engine oil pressure". Within seconds, there was a loss of all acceleration capability. The car had to coast off of the highway onto the shoulder. I was in a construction zone, and luckily had just enough room on the shoulder to pull off in between the concrete dividers. Once the car was put in park, I could smell burning oil. I tried turning the car off and back on. The dash would turn on with power, but the engine would not turn over. I had to call AAA to have my car towed to the nearest Ford dealership.

- Bealeton, VA, USA

The contact owns a 2018 Ford EcoSport. The contact stated while driving at an undisclosed speed, the low engine oil pressure warning light illuminated. In addition, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine oil pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

- Sharon, PA, USA

I was driving when the Low Engine Oil Pressure alert came on the dash without the check engine light. The engine turned off minutes later after turning into a quick oil change garage so I was towed to the Ford dealer. Two weeks later I am told the oil pump was reading zero psi (not working) and therefore the engine seized and now needs to be replaced without even addressing the oil pump issue that caused the engine to seize. I had no warning or indication about any issue while driving. Also, a recall letter from Ford states how this vehicle's engine can stop running when driving. How is anyone supposed to know? Any guidance will be gladly embraced. Thank you.

- Katy, TX, USA

As a result of the aforementioned recall, my car stalled in March 2024. The letter I got from Ford stated, word for word, -??Ford has not issued instructions to stop driving your vehicle under this safety recall.-?? I feel they are responsible and should assist me with transportation. This has cause a huge hardship in my family.

- Quincy, FL, USA

engine has siezed up waiting for Ford to issue parts for the recall. can not drive the car safely

- Waterloo, IN, USA

My 2018 Ford Ecosport is in recall for oil pump failure which in turn damaged my engine and is not repairable. The recall issued by Ford is attempting to find a fix for the vehicles that have not had the oil pump fail. There's nothing mentioned in the recall about the people whose engines have been destroyed because the oil pump has already failed. We don't have the luxury of being able to continue to drive our cars and the expenses we have incurred because of this disaster is much more than those cars that have not had it happen. What about us? Ford left out the many reports that if the oil pump failed, the engine would need to be replaced or consider replacement. NHTSA NEEDS TO KEEP THIS RECALL OPEN AND REISSSUE IT WITH THE REMEDY FOR THE ENGINES THAT HAVE HAD CATASTROPHIC DAMAGE DUE TO THE OIL PUMP FAILURE.

- Tacoma, WA, USA

See attached document for complaint

- Tampa, FL, USA

Engine inconsistently stutters and stalls. Ignition coils, fuel injector, and spark plugs all had to be replaced multiple times. Problem has been reproduced by repair places but not fixed and the source of the problem has not been found. The vehicle has been inspected by the dealership, they advise to replace ignition coils again for the fourth time and still do not know what is causing the problem or how to fix it. Problem is inconsistent and happens at random, engine light turns on an blinks also at random, not when problems and stalling happens. UNKNOWN cause

- Colchester, CT, USA

I purchased this car on [XXX] and the car ran good for two weeks. On [XXX] I drove the car from Fort Worth Tx to Houston which is roughly 290 miles. I got 30 mins to my destination and and the oil pressure light came on. I thought it was maybe because of the long drive so I pulled over at a Mcdonalds and let the car sit for about 15 mins. I turned the car back on and now both the oil pressure light and check engine light was on. I got back on the road but decided not to get back on the highway after about 5 mins of driving the car shut off at a light and would not cut back on. My family was stuck on side of the road for over 3 hours with the car in the middle of the street waiting for a tow truck. I had the car towed to my destination and called a mobile mechanic to come out the next morning to stated the timing chain or belt bad broken in the engine. I called the dealership and they were rude and would not allow me to speak to the owner. I called the bank and they said nothing could do. I called Ford and was informed of the recall but there was no parts available. I was told that the recall would not be fully in effect until the second quarter ; May or June. I am a [XXX] student working part time who saved up enough money for a down payment. Now I am on the hook for paying over $700 a month for insurance and a car I cannot drive. I am back to paying for daily ride shares. This was my first time buying a car and what a terrible experience it has been. I am stuck between ruining my credit or waiting on Ford to fix the problem. I filed a report to Ford and received a case #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Fort Worth, TX, USA

The engine started to sputter and the low oil pressure light came on, causing the car to not accelerate

- Oak Lawn, IL, USA

When driving on the highway my car slowed down and then completely shut off, nearly causing multiple car accidents. In an effort to get my car off the road, the car started up for a few seconds, In which I CRASHED into a tree on the side of the road. The system error that popped up on my dashboard read: low engine oil pressure. It has been almost THREE MONTHS and FORD has yet to remedy this situation. They claim there-??s nothing they can do until the recall officially opens. The delay on this recall has cost me so much money! Im paying a car note AND insurance for a car I can-??t even drive!!! Nor will anyone assist me with a rental!!!! I-??m not even able to get to work!!!!!!!!! I-??ve made so many efforts to receive any type of assistance from FORD but every time I call they basically tell me to kick rocks and deal with it, there-??s nothing they will do!!!!! Im so disgusted with FORD. This is a problem CAUSED BY THEM, and they won-??t even give me the slightest of assistance with a rental. This has been so stressful, and all I-??m asking for is rental assistance so I can get to work- and they won-??t even accommodate that. How will I pay my car note IF I CANT GET TO WORK"!!!!!"!!!!!! This makes me regret my decision buying this car.

- Philadelphia , PA, USA

Engine oil pressure caused the engine to seize while driving oil pressure warning lights came

- Ocklawaha, FL, USA

Stop in the middle of the road, loss power while I-??m driving, suddenly stop !

- Palm Harbor , FL, USA

Oil light came on, then 10 mins later engine light came on. Car started to jerk back and forth. Engine was making a loud rough noise.

- Marietta, GA, USA

The contact owns a 2018 Ford EcoSport. The contact stated the vehicle failed to start. The contact had to depress the Push-to-Start button three times before the vehicle would start. After driving for 15 minutes, the engine overheated. The contact pulled over. The vehicle was restarted, but there was smoke detected. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was not contacted. The failure mileage was approximately 47,000.

- Fountain, FL, USA

I was driving to work then my vehicle said I had low oil pressure but I was on a main road couldn't stop then my vehicle just died on me and pulled to side of the road

- Elkhart, IN, USA

See attached document for complaint

- North Charleston, SC, USA

See attached document for complaint

- Fultondale, AL, USA

See attached document for complaint

- Elizabethtown, KY, USA