The contact owns a 2018 Ford EcoSport. The contact's son stated that while driving 50 MPH, there was an abnormal knocking sound coming from under the hood, and the "Low Engine Oil Pressure" message was displayed on the instrument panel. The contact's son was able to pull over to the shoulder and check the oil level. The oil level was normal, and the vehicle was driven to a local dealer, but the vehicle stalled before arriving. The vehicle was towed to the local dealer to be diagnosed but the result was not available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000.

- Peachtree City, GA, USA

Back on February 27, 2024, my car was taken into the dealership due to a malfunction the oil pump gave out and dealership said that due to those issues "shavings were going into the transmission" which could cause further damage to the vehicle in increased risk of an accident. It is not going on to 5 months and nothing has been done I get calls that since it has been park for so long the vehicle is not getting more issues. At this point it has been one thing or another I had contacted Ford for assistance spoke to Orleis Smith back in May 16 due to lack of progress. Till this day nothing has been resolved the vehicle went in got check and only had the recall issues and now dude to its long stand still more issues have come up the original reason is once again put on the back burner. Due to my single mother status, I have a fixed income and an unable to pay for the recall fix upfront to later get a reimbursement. I would like some assistance since the vehicle is uses for work. Manufacturer Recall Number23S64 NHTSA Recall Number23V905

- Alton, TX, USA

the car has check engine light on and low engine oil pressure light on. it is not drivable which means i do not have a car to drive. how do i get to work for a year? taking a year to get it resolved is terrible. they should provide a rental car or solution much faster. it is a safety issue to not have this solved.

- Waterloo, IN, USA

the vehicle flashed a light regarding the oil pressure and then as i began to make a right turn the car puttered and wouldn-??t allow me to accelerate and began to turn off in traffic.

- Miami, FL, USA

My vehicle is part of the recall 23S64/NHTSA 23V905. My vehicle became unusable as part of the recalled part failure in February 2024. I just received notification that the part will not be available until 2025. I have been in a rental car, Ford is paying for since February. I have tow fees and rental fees that have not been covered by Ford. I just want my vehicle back it has been 4 months and according to the newest recall from Ford the part will not be available until next year. This situation is being taken care of without charge but this is an unreasonable time for the repair to take place.

- Beloit, WI, USA

My car stop running completely. It's at the dealership for about 3 months and they have fix but the engine are on backorder. Looking at the 2nd quarter of next year to be fixed. My family and I will be without a vehicle for almost an year. I don't have the money for a rental which they said they would reimburse me which isn't an option for me at this time

- Evansville, IN, USA

While daughter was driving vehicle, the vehicle lost complete power. There is no drive power and almost put my daughter in an accident. We have taken the vehicle to where we purchased it from, and they advised it needed a new engine, after several months, we found out it was due to this engine recall on the ECO Sport and was told it had to be taken to a certified Ford dealer to handle the recall, since the recall superseded the warranty we purchased on the vehicle. It is now sitting at Bob Thomas Ford in Fort Wayne Indiana since February/March, and Ford is not taking responsibility for this. They only offered a rental vehicle on April 15th, which was 5 months into us not having the vehicle, because they have had nothing further on this recall and no parts. I have put in several claims with Ford asking for them to buy back the vehicle at what we owe, since we had to replace the car. Now, they are stating that parts are anticipated to be available 1st quarter of 2025. I am asking that Ford pay off the balance of the vehicle and buy it back. They cannot expect people to pay on a loan for a car when it is not drivable, for over a year.

- Roanoke, IN, USA

This issue has not been corrected and this car is unsafe to drive.

- Jonesboro, GA, USA

I am reaching out to express my deep concern regarding the ongoing issue with my 2018 Ford Ecosport, which has been affected by the recent recall notice 23S64 / NHTSA 23V905. As per the recall, my vehicle displayed low oil pressure on Friday, March 29, 2024 resulting in Immediate engine failure. Despite promptly bringing my car to multiple dealerships I have been without my vehicle for over three months, as we are now approaching July. To make the matter worse I am continuing to make my monthly finance obligation for a car that I do not have. In addition, I have to come out of pocket for additional transportation and tow trucks. This situation has been extremely distressing, as I rely heavily on my vehicle for essential daily tasks. As a full-time working mother with a teenager who is actively involved in school activities such as baseball, transportation is vital for us. Additionally, managing household responsibilities alongside my professional commitments further underscores the importance of having a reliable means of transportation. Despite having paid almost $5,000 for an extended warranty, I have been informed that due to the national recall, my warranty coverage is effectively superseded. This leaves me without the support and service I paid for, adding to the frustration and inconvenience. I am making public my complaint in the hopes of drawing attention to this matter and urging Ford to expedite resolution efforts. Whether it be expedited repairs, temporary alternative transportation arrangements, or any other form of support, I am in dire need of a swift resolution to this issue. Your prompt attention and assistance in this matter would be greatly appreciated. I trust in Ford-??s commitment to customer satisfaction and hope for a positive outcome to this situation.

- Pompano Beach, FL, USA

Just got going over the light turned grren at a stoplight March 16, my car spit scattered and died at the side of the road. 1 week after getting the oil changed. The dealership has confirmed the issue as the pending recall for the oil pump tensioner belt. Unable to be driven till it's fixed. I see that it's not being released till 1st qtr 2025 maybe. I am unable to fix the car myself as the principle is ford's issue not mine. Plus I don't have the money to do that. The car is in great shape and sitting outside in hot and soon winter is going to bring the value of my car down. What else can be done?

- Independence, MO, USA

Engine abruptly stopped on the freeway and then flashed low oil warning. Towed car to dealership, where it was said to have total engine failure due to oil pump failure. Safety of me and my fiance (passenger) were put at risk as car stopped on the freeway and we coasted to the shoulder, stopping on a busy freeway before tow truck arrived hours later. Car reported to be at 73695 miles by Ford. Repair was quoted for entire engine and all corresponding parts. Car has been sitting at the dealership awaiting repair for 6 months. Repair is now finally done. Oil pump recall was not applied to my car; I had been informed multiple times by corporate to wait for the next quarter and more parts, and dealership stated they cannot keep the car further and to go forward with the repair. Corporate also informed me I will not be given a refund on any of the parts in the repair. I was not provided another car during this time, where I have been unable to commute to work. Financial assistance was given to me and accounted for about half of repair price. Still, I am responsible for $3964 to replace engine and all corresponding parts.

- Boise, ID, USA

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light illuminated. The vehicle was towed to an independent mechanic. The contact was unaware whether the vehicle was diagnosed; however, the independent mechanic made her aware of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The dealer was made aware of the failure but confirmed that parts were not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 46,000. VIN tool confirms parts not available.

- Weaver, AL, USA

My engine needed replacing due to the oil pump recall 23V905. Left me stranded at night and required a tow.

- Bel Air, MD, USA

The contact owns a 2018 Ford EcoSport. The contact stated that while driving 5 MPH, the contact heard an abnormal grinding sound coming from the vehicle. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was repaired, but the failure recurred. While driving at an undisclosed speed, the contact heard an abnormal grinding sound again. The parking assist message was displayed. The vehicle was taken to an independent mechanic, who referred the contact to the local dealer. The contact called the local dealer and had the vehicle towed, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was not contacted. The failure mileage was approximately 100,000.

- Fort Belvoir, VA, USA

The recall on the oil pump has really put a halt in my life. I was driving home when my vehicle cut out. I lost control of the vehicle for a second. Thank goodness I was not on a highway and was able to get it going again to drive home. My dash lit up with all different lights, one being low oil. The vehicle is now sitting at a Ford Dealership where we wait for parts for the EcoSport. This was several months ago. I was told multiple times I could not get a loaner car and that I would have to pay for a loaner if that is what I needed. I ended up going to another dealership and financed another vehicle as my job requires me to travel. I have been in contact with the Ford Support and the Ford dealership and nothing seems to be getting done about it.

- Roanoke, IN, USA

The contact owns a 2018 Ford EcoSport. The contact stated that the vehicle failed to start up as needed. The contact stated that the check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unavailable. VIN tool confirms parts not available.

- Caro, MI, USA

I've already addressed what happened to my vehicle and a recall has since been issued in Dec 2023. The problem I have is the recall doesn't address the vehicles that have already failed due to the defective oil pump. Mine failed and totaled my engine leaving me without a vehicle on October 17, 2023. You even state in your description of the safety risk if this were to happen by saying it could damage your engine and possibly seize. It needs to be more prominent and highlite the fact that if this happens, your engine is gone, no more engine and no more car. It's more geared to the cars in the recall that haven't had it fail yet! Ford hopes to fix a part in those oil pumps and make it all better. But what about me!! At least everybody else still has a car to drive. I don't. It's gone and I'm still financing it. Ford has repeatedly told me they have no program for me. Nothing they can do. I still am part of that recall and they are breaking the law by not doing something. I need them to replace my car and pay me for everything I've had to incur due to this failure. They have no sense of urgency at all. It doesn't bother them one little bit that people are devastated when something like this happens because how do we get around. How do we get to work. Why can they get away with doing nothing for me and not held responsible. Recalls need to be split when they have vehicles damaged beyond repair for the exact issue the recalls address. They are more for just stating the safety issue if any instead of addressing what happened to each person and how they need to fix it or make it right for the consumer. I'm sick of this and I need to have them make this right.

- Tacoma, WA, USA

At the end of December of 2023, the low oil pressure light turned on, on my 2018 Ford Ecosport. I took it into Pepboys to have it checked and had a normal oil change completed. When the light did not turn off after having an oil change done, I took it in again and they informed me that it was beyond an oil change and would need to run diagnostics, so it was better if I took it into my dealership. After running diagnostics with Ford, I was told that I would need to replace my engine and that the cost would be up to 9k. At the time, I was unable to drive my only vehicle as I did not have the funds to repair it. A week after that, I was called from Ford letting me know that the issue my car had was actually a recall and I could bring it in, and the repairs would be completed within a month. Days prior to me learning about the recall I felt unsafe driving and being in the car. The car would rattle and shake, and the engine would produce a loud sound when driving. On January 2nd I took in the car and expected for it to be completed within a month as told. The day after, I reached out to hear updates, I was told that it could now take a year to repair my car. After multiple calls and emails with Ford, they have failed to provide me with any update aside from "you have to wait." I do not have the funds to purchase a car while I wait for my car, and my job relies on me driving from place to place. I have been denied a rental, or any update on the status of my car. I have had multiple cases opened up because I have been forced to call multiple different numbers. When I arrived at the head, they let me know that no case has been opened or documented as it has all been through calls. I have resorted to emails for documentation, and I have yet to hear back from them even after stating I prefer emails. I am tired of waiting and need information about the status of my car or at least a way to navigate.

- Anaheim, CA, USA

Feb 2024 in the mail regarding an upcoming recall for my vehicle I called my local Ford dealer asked them what I needed to do. They told me parts were currently unavailable and that I should continue to drive my car as normal and give them a call back in May or call them if a light came on my dash. May 15, 2024 I drove my vehicle to Birmingham Alabama. [XXX] I got in my vehicle drove it approximately 500 feet. The low oil pressure light came on two seconds later my engine failed. I was towed to a local Ford dealer in Birmingham, Alabama, where I was told that Because of the current recall on my car, it has made my engine fail now I am in need of a new engine and I live in Springfield Illinois. My car is currently 8 1/2 hours away from me sitting at a dealership and I have no car to drive, I have reached out to manufacturer three days in a row with no hope or answers on how this would be resolved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Springfield, IL, USA

Around the 4th of January 2024 I got into my Ford Eco sprot. I started the engine and it started shaking. I drove to the dealership that is about.3 miles from my home. As I pulled in the service area the check engine light came on. The service advisor told me they had just had a recall notice on the oil tensioner pump and she would check it out. She communicated with on March 1st that they had identified the problem as that part and it had caused the engine to seize. She stated that Ford was refusing to cover it as the recall had not yet been issued and requested I pay $8000. She told me there was nothing they can do until Ford releases the recall. She followed on May 8th with the same message.

- Las Vegas, NV, USA