See attached document for complaint

- Norh Charleston, NC, USA

See attached document for complaint

- Fultondale, AL, USA

See attached document for complaint

- Elizabethtown, KY, USA

Oil pump malfunctioned and engine is now unrepairable

- Chesapeake, VA, USA

See attached document for complaint

- Southfield, MI, USA

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at approximately 40 MPH, the vehicle began shaking and the vehicle lost motive power. Additionally, when the brake pedal was depressed, the vehicle failed to slow as intended. On another occasion, while the vehicle was in reverse and the brake pedal was depressed, the vehicle failed to slow as intended. The parking brake was engaged. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 75,931.

- New Smyrna Beach, FL, USA

UNKNOWN I was taking my car in for an oil change and to ask about the recall when it died in the middle of a very busy intersection at a red light. Right before the car died the engine light, oil light, and battery light all flashed and dinged. I got towed to ford. NOW HERES THE KICKER they said the problems my car is having is 100% due to the recall as my oil pump was failing, BUT because my engine wasnt getting enough oil it possibly shot my engine. So they told me since the recall was so new and not "official" yet that i had one of two options. 1) leave my car there for god knows how long until the recal is "official" which could take a year 2) pay a ball park of 8000$ to just replace my engine now and have my car back in a few weeks. Now i dont know about you. But i dont have 8000$ just in my back pocket. So as a one car family household we are now without a car. BUT I was also told that if the recall doesn't cover my engine damage or any other damage that these failing parts THAT MY CAR NEEDS TO FUNCTION i have to pay for everything out of pocket. Honestly i am devastated and dont understand how a recall for something so major and important for the car to function isnt being handled more quickly. And the longer you run your car "because the recall said its fine" the more you are damaging your engine. I am out of a vehicle that nothing can be done about as well as i will never have 8000$ to just spare...

- Tacoma, WA, USA

While my 17 year old was driving down the highway, the vehicles low oil pressure light came on and just stopped accelerating, he was able to nurse it took it straight to our local mechanic, upon them just looking into it, they referred us to a Ford dealership due to the recall issued.

- Yukon, OK, USA

I live in Texas. Our daughter's car is inoperable due to recall from Ford and we have tried to contact ford customer relations and keep getting passed from person to person. The parts are unavailable and they don-??t have a definite timeline. The dealership is also unable to get a response from Ford. I have also mailed a formal letter. The car has been inoperable since January 26, 2024. What can I do to get Ford to respond and provide a recall refund? They are unable to remedy in a timely manner and we cannot continue with the hardships from not having a vehicle for work, which requires travel.

- Corrigan, TX, USA

My engine had blown under warranty. They had replaced the engine, which took two weeks once I got my car back, about a week or two later, check engine, lights and warnings pops back on. I return to Ford to assess the problem and they reassured me that the warnings were just because they replaced the engine and they should disappear shortly. Two weeks have gone by and the warnings were still there and my car had started driving awkwardly again. I returned to forward to get my car, repaired under warranty and receive a loaner vehicle to remain doing my every day job with. They did not have any loaner cars and did not have availability to work on my vehicle for three months. They called me with availability. My warranty was up and they were unable to fix my engine since I have lost the house I was living in. Became homeless. And now I-??ve got myself back in a house and working to get my car repaired. This is caused a lot of damage for me and my family as we have still been unable to get the car repaired and it has been almost 4 years since I took my car into ford for the repair. Now that it is recalled, they still do not have a solution, and they will not allow me to return the car to them for a loaner car until they do fix the vehicle.

- Anderson, SC, USA

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the low oil pressure warning light illuminated. The vehicle decelerated and the engine seized. The vehicle was towed to an independent mechanic where it was diagnosed with a failed oil pump drive belt tensioner. The contact was informed that the oil pump drive belt tensioner needed to be replaced. The contact was advised to take the vehicle to the dealer. The vehicle was towed to the dealer where it was diagnosed with a failed oil pump drive belt tensioner and that the oil pump drive belt tensioner needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

- Camp Meeker, CA, USA

The Ford Eco-Sport has a known defect. The Engine Oil pressure belt tensioner arm is faulty and breaks, causing the belt to loose tension and it eventually causes catastrophic engine failure.

- Las Vegas, NV, USA

The 1.0Liter engine in the car was running rough and occasionally the car wouldn't start and it was losing engine coolant with no visible leaks. I replaced all three of the spark plugs and ignition coils due to a misfire code on cylinder 2. My daughter drove the car back to college (approx: 90 miles) with no issues. But the next day the car wouldn't start so we had it towed to a local mechanic who analyzed the engine and determined engine coolant was leaking into the engine cylinders which had fouled the plugs and damaged the engine. The auto mechanic said the car needs a new engine as the compression is inadequate in cylinder 2 and there's engine coolant in the cylinder as well as in the exhaust system.

- Montgomery, AL, USA

The contact owns a 2018 Ford EcoSport. The contact stated while driving 65 MPH, the check oil pressure warning light illuminated. The vehicle was steered to the side of the road and inspected. The contact stated that she observed a burning odor coming through the vents. The vehicle was towed to a dealer, but it was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 73,000.

- Arnold, MO, USA

In June 2023 I got into a rear end accident with another vehicle. On my way to work. It was an accident where my brakes failed to stop my car. It was the weirdest accident, because I actually saw myself going into the back of the car in front of me but it was like my car failed to stop. I told Geico that my foot went through the break. And I have pictures of where my break pedal, broken half. The dealership had my car for close to two months and they never fixed it. They ignored my calls. I ended up going to the dealership and picking up my car. They gave excuse after excuse, and they never returned my calls. I took it to a local place to have my car fixed. The brake pedal is still half of what it used to be. I have an engine leak and when I saw the email about the recall on Ford Ecosports for brake problems and engine leaks, I knew that this was the exact issues with my car and issues that my dealership was trying to avoid

- Phoenix, AZ, USA

My engine went out. Two of the cylinders stopped working while I was driving to the dealership

- Clayton, NC, USA

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at approximately 45 MPH, the vehicle stalled. The vehicle was not able to be restarted. The vehicle was towed to an independent mechanic where it was diagnosed that the oil pump drive belt had fractured into pieces and the engine needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 57,819.

- Carlsbad, NM, USA

I was driving my 2018 Ford Ecosport to the grocery store when the warning light came on with "Low Oil Pressure Warning". My vehicle lost power in the middle of a very busy road, causing me to have to pull over immediately. I had it towed to a garage that happened to be a few blocks from this incident. After assessing the vehicle, I was told that no oil was going through the engine and that the tensioner belt along with other parts from the engine, were in the oil pan causing the engine to lock up. After being "scoped" by Hagerstown Ford dealership on 2/29/24, I was told that it would cost $5,700 for a new engine but there was no guarantee that this could not happen again. This is the 2nd incident on this vehicle that has caused issues that were extremely pricy and dangerous. This vehicle is close to being a lemon and should not even be on the road. Ford needs to recall the entire vehicle, not just the oil pump drive belt or tensioner. There are too many problems with this make and model!

- Great Cacapon, WV, USA

Known Ford recall for 2nd quarter fix planned. My vehicle is broken down now due to issue and Ford not willing to assist with fix due to no plan yet? Engine oil pump and drive belt faulty causing oil pressure to drop and undriveable vehicle due to this issue.

- Austin, MN, USA

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the engine seized. The contact stated that the failure had become persistent. The contact stated that during the failure, all electrical functions were turned off and the vehicle was restarted. The contact stated that the vehicle had been taken to the dealer three times however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 57,000.

- Baltimore, MD, USA