The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 35 MPH, the vehicle started making a ticking sound. The check engine warning light was illuminated. The vehicle was driven to Midas to be diagnosed; however, the vehicle was not diagnosed, and the contact was informed to take the vehicle to the dealer for assistance. The local dealer was contacted, and the vehicle was diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was repaired with the same recalled parts and the engine was replaced. The contact stated that the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 30,546. VIN tool confirms part not available.

- Yuba City, CA, USA

I was involved in a front end collision [XXX] that caused my vehicle to be totaled and me to be transported to the hospital via an ambulance. I purchased the vehicle with the understanding that it had numerous safety features including airbags throughout. During this accident my impact completely crumpled my engine compartment and left portions of my engine were left lying around. The only airbag to deploy was the skirt one below the steering wheel column. The curtain one over my driver door and the steering wheel one did not deploy. I sustained a concussion, post concussion syndrome, chest wall injury, hematoma and abrasions to my left arm and both legs. The bruises sustained to my abdomen make it look like I am still wearing my seatbelt. The post concussion syndrome has caused me memory loss for the entire day, before and after the accident other than a moment here or there. I cannot remember the accident or what led up to it. I continue to have headaches and nausea. I am really just looking for answers on why my other airbags did not deploy. Ford has declined to inspect the airbags unless I agree to have the vehicle brought to one of their inspection locations. Thank you [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Burson, CA, USA

My partner lost acceleration on the highway, abruptly and without warning. We took the while to a Ford dealership for diagnostics. They found that the turbocharger had come loose and was grinding against the engine. Metal infiltrated into the oil, large pieces settled in the oil pan. The dealership says the vehicle needs a new engine and turbocharger, wants us to pay $8,100 for it. The dealership denies the issue is related to the active recall and ongoing class-action lawsuit, even though the circumstances align perfectly down to the mileage range in which this issue is expected to occur.

- St. Louis Park, MN, USA

The contact owns a 2018 Ford EcoSport. The contact stated while driving 40 MPH, the check engine warning light illuminated. The message that there was -??No Oil Pressure-?? was displayed. The vehicle decelerated and stalled. The vehicle was restarted but failed to accelerate above 20 MPH. The contact pulled over safely. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was towed to the local dealer, where it was diagnosed and determined that the fuel pump had failed, and the engine needed to be replaced. After the engine replacement, the mechanic informed the contact that there was engine oil leaking onto the ignition coil. The vehicle was not repaired. The dealer informed the contact that the additional repairs would be an out-of-pocket expense. The manufacturer was contacted, and opened a case, but no additional assistance was provided. The failure mileage was approximately 91,000.

- Port St. Lucie, FL, USA

My mother was driving my car when it randomly had displayed the check engine light and low oil pressure light. My mother immediately stopped driving it and we had it towed to my mechanic. My manic said the Engine is very noise, but oil is full. Said the wet belt timing system and the oil pump are inside the crankcase and need to be inspected, but to avoid breakage extensive testing needs to be done, but before that can happen the oil pan must be removed. After speaking with a master tech at Ford he let her know it will need an engine and possible turbo replacement, and this is a common issue in these vehicles.

- Lees Summit, MO, USA

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Gas City, IN, USA

My engine light came on in September 2024. I took it to the Ford dealership and they told me it was my purge valve. I had my mechanic replace my purge valve and my engine light went off. 24 hours later my engine light came back on. I took it to the Ford dealership and they said the valve was loose and they fixed it. My engine light was off when they gave me my vehicle back. 2 fays layer my engine light came back on. While driving on I-45 my car shut off and stalled. I talked with the Ford corporate office and they informed me about my car's safety recall and that they will not have the parts until next year. I wanted to have my car be a total loss and purchase a 2024 Ford Escape. I was not approved and Ford is trying to give me my car back. I no longer feel safe driving behind the wheel of a car that has an increasing chance of shutting off and causing a crash.

- Pearland, TX, USA

Vehicle keeps breaking down and constant maintenance is needed. From oil pump to engine and alternator issues. Worst purchase ever

- Alamo, TX, USA

Been dealing with the issue for almost a year and and a half. Went to the dealer and had to pay out of pocket for a temporary fix that they claimed was a lose hose clamp. After receiving a second letter stating to take it back to the dealer a second time and presented it and how an intern repair is available due to my car now leaking and burning oil and the service manager said they could not do anything and would not even look at my car and told me I had to wait the recalled parts are available although ford has offered an interm repair is allowed. This has been a headache for almost two years and I have contacted Ford telling me to take my vehicle in. Now I am at severe risk of my engine blowing up due to defective oil pump.

- Oakfield , GA, USA

My car stalled at a red light and the car wouldn't move. Manufacturer refuses to fix my car even though there's a recall notice regarding my vehicles engine.

- Georgetown, SC, USA

In about July of 2023 car stalled at the light, then eventually started. Upon arriving home I turned the car off then tried to restart it started in battery mode? I tried shutting it back off and the vehicle started rolling down the hill at about 3 mph and would not allow me to shift gears or steer the wheel. Brakes were not functioning. Once I reached the bottom of the hill I pulled the Emergency brake to stop the car. Car was towed to the Ofrd dealership and was in the shop for 2 weeks with them trying to determine what happened and what caused the failure. The dealer after 2 weeks said it was the computer system that needed to be reset. Which I found to be odd as it should not have taken that long if it was only the computer system. Fast forward to 2024 new recall on the vehicle, that sounds like what happen to my car in 2023. Solution was supposed to be available in a few months and here we are in at the end of the year with no solution. I don't want to keep driving the vehicle with a chance it may stall on me without notice. There has yo be some kind of resolution as I would want a tragic accident to force a qui ker turn around.

- Stowe, PA, USA

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact's husband connected the vehicle to the diagnostic machine. The contact retrieved a code for a misfire in cylinder #1. The vehicle was taken to the dealer and the spark plugs were replaced. The failure reoccurred. The contact stated that the failure had been persistent. The contact stated that the engine had previously been replaced, by a Nissan Dealer where the vehicle was purchased. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Shawnee, KS, USA

June 19. My engine light came on, low engine oil pressure warning on the display, and the power of my engine decreased rapidly. I was able to pull off the road and eventually park. Over the next few days I solicited advice about what could cause low engine oil pressure until I received the recall notice. Jun 23. After received a recall notice that mentioned low engine oil pressure so I called Matt Bowers Ford in Metairie, LA. I was told that a determination couldn't be made without a diagnostic and that I would be reimbursed for up to $250 for a tow. So I setup a tow to the dealership. Jun 25: Car is towed to dealership for diagnostic. July 1: No contact from dealership. Initiated correspondence. Confirmed engine issues were covered by ford and was promised a loaner as soon as one was available. July 8th: confirmed miscellaneous repairs were required. Requested to initiate claim eoth silverrock extended warranty. July9: Confirmef these were covered by extended warranty. Only needed a deductible. And interior cleaning fees. Reassured a loaner would be available soon since " we only get 1 loaner per service representative" Aug 8: Called dealer for status update and confirmed a loaner would not be made available and to contact the manufacturer. Manufacturer indicates rental reimbursement is available, but I explained I cant afford upfront costs for a rental. Since then I have contacted all other parties. Initiated a claim as a loss for insurance, denied. Requested a forbearance on the loan terms so i could rent, denied. Seller to request a refund or buyback, denied.

- Destrehan, LA, USA

See attached document for complaint.

- Phoenix, AZ, USA

Engine and airbags lights are always shown on the dashboard without going off. It has been ON always and constantly for many months.

- Berrien Springs, MI, USA

I have a 2018 Ford EcoSport (Recall 23s64). I had asked the dealer about this recall during my last oil change that was apprx 1 month prior to breaking down. I was told I would contacted when the vehicle is ready to be brought in. I was out of town on [XXX] in CT when the dashboard warning indicated "Low Engine Oil Pressure." The car began to decelerate and I took the next exit in Wallingford Ct and called a Tow. There was no Ford Dealer in the area that would see me. My care was towed to Firestone where they diagnosed the issue as being related to the recall. I needed to get the car towed home, get a rental car, and hotel for one night because rental cars were not available until the next day. I have been in touch with Ford and the Ford Dealership. The information they are providing me is sketchy related to covering expenses related to these extenuating circumstances. I spoke with the Ford and Ford dealership about rental reimbursement 2 weeks ago. Only today was I advised that rental would only be reimbursed for Ford vehicles. I pushed back and asked for escalation at Ford. I would like clear and concise information from Ford and the Ford Dealer but they are not particularly forthcoming with information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- West Grove, PA, USA

Engine slowed to under 45 mph while driving on the highway, and vehicle was unable to function at higher speeds. Engine oil pressure low warning registered. Vehicle ceased being able to perform at highway speeds and had to be towed.

- Webster, NC, USA

When driving on the freeway, a low oil pressure alert came on, so the vehicle began to lose power and sound very bad. I had to stop on the freeway and pull over to a safe place on the road to check for any leaks or lack of oil. but everything was fine, I took him to a safe place away from the highway but the noise was constant so I had to ask for help from a tow truck to take him home since I was far from

- Newhall, CA, USA

The contact owns a 2018 Ford EcoSport. The contact's son stated that while driving 50 MPH, there was an abnormal knocking sound coming from under the hood, and the "Low Engine Oil Pressure" message was displayed on the instrument panel. The contact's son was able to pull over to the shoulder and check the oil level. The oil level was normal, and the vehicle was driven to a local dealer, but the vehicle stalled before arriving. The vehicle was towed to the local dealer to be diagnosed but the result was not available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000.

- Peachtree City, GA, USA

Back on February 27, 2024, my car was taken into the dealership due to a malfunction the oil pump gave out and dealership said that due to those issues "shavings were going into the transmission" which could cause further damage to the vehicle in increased risk of an accident. It is not going on to 5 months and nothing has been done I get calls that since it has been park for so long the vehicle is not getting more issues. At this point it has been one thing or another I had contacted Ford for assistance spoke to Orleis Smith back in May 16 due to lack of progress. Till this day nothing has been resolved the vehicle went in got check and only had the recall issues and now dude to its long stand still more issues have come up the original reason is once again put on the back burner. Due to my single mother status, I have a fixed income and an unable to pay for the recall fix upfront to later get a reimbursement. I would like some assistance since the vehicle is uses for work. Manufacturer Recall Number23S64 NHTSA Recall Number23V905

- Alton, TX, USA