10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 10,079 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the transmission was hesitating before shifting gear. The check engine warning light was illuminated. The contact stated that the transmission was slipping. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was towed to a dealer, but the vehicle was not diagnosed. The contact stated that the vehicle was awaiting repair. The manufacturer was not notified of the failure. The failure mileage was approximately 123,000.
- Tiptonville, TN, USA
My car went to the dealership service department to be fixed because the recall piece broke in December. Middle of February they told me it was all fixed I picked it up and within 8 hours it wasn-??t driving right and had a bunch of alerts. I tried to drive it home it broke down in 2 degrees weather, I was stranded for 35 minutes with no heat. The dealership got the car back had it for a few more weeks. Today they called saying they think it will be fixed. They called this afternoon saying they took it for the test drive and it wouldn-??t work.
- Colville , WA, USA
On Dec 20, 2024 at 1:51PM my vehicles check engine light turned on as I was driving an Uber rider to their destination. I was unable to accelerate my gas pedal to get on the freeway. I immediately pulled over to the side of the road and saw my check engine light pop up on my dashboard. I checked my Ford App, stating check engine light is on due to low fuel system pressure, poor fuel quality/restricted fuel filter causing limited engine power until resolved. I immediately had my car towed in this case of emergency to the Frontier Ford Dealership to get this resolved. I was told after diagnostic I will be notified if under recall. I was emailed to pay out of pocket for the diagnostic repairs on 1/29/25. Then emailed by CARFAX about the new recall #23V905 that is overdue for my car on 2/14/25. I am currently paying for a car without a free rental and have been out of work for 3 months. I can't afford to pay out of pocket to Frontier Ford Dealership. I need to get back to work and I need my transportation.
- San Jose, CA, USA
Oil pump issue, Ford refuses to repair. They will keep delaying it indefinitely. I want Ford to buy back my ecosport as I feel unsafe driving it.
- Asheville, NC, USA
Vehicle exhibits transmission issues at 70k miles. When put into reverse, very sharp and sudden jerking is present. When shifting between gears there is hesitation, lagging, and slipping. No previous issues and all Ford scheduled maintenance has been followed. Local mechanic diagnosed transmission failure, and Ford dealership has had the car for almost a week with no answers. Ford customer service has been no help so far. Car shows no warning codes or error messages on dash. Car is 5 years old and 70k miles. First transmission service on owners manual is 100k miles for a fluid change.
- Milwaukee, WI, USA
My cars engine seized up and almost crashed into someone
- Towson , MD, USA
The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The low oil pressure message was displayed. The contact detected an abnormal clicking sound coming from the engine. While driving at an undisclosed speed the accelerator pedal was depressed; however, the vehicle decelerated. The contact stated that the transmission was slipping. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 78,000.
- Phoenix, AZ, USA
In 2022 of July-August. No lights came on to warn me or anything and my engine went completely out. I took it in and it was the oil pressure that caused my engine to fail. I had to get a new engine, transmission, and a whole bunch of other new things done to my car. AFTER repairs covered by warranty I continue driving and right away I noticed my car making weird noises (like whirring and purring). I took it into ANOTHER ford dealership. This dealership told me that the OTHER dealership did the repairs all wrong and that my car was a mess under the hood-??and BOTH dealerships argued who was going to pay for the repairs. To this day I still hear the whirring even though they claim it-??s fixed. Surprise ford of Arizona was the dealership that did repairs, and the Milford Ford was the second dealer who claims the repairs were horrible and screws were loose etc right in front of me(I called ford during this conversation to have it recorded) I have a [XXX] son and I fear to drive my car everyday. I have asked ford to repurchase my vehicle TWICE and no remedy has been done. Now for 3 months of being aware of the recall nothing has been done. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- San Marcos , CA, USA
low oil engine, light on...big valley ford lincoln stockton wont do something until the second letter re-call is serve.
- Stockton, CA, USA
On [XXX], my 2019 Ford EcoSport came up with an alert that indicated to "see manual"; the manual indicated that this alert is due to the Powertrain. Hours later, I receive an alert with the engine oil symbol about the engine oil pressure low followed by the engine light appearing. I was able to get it into my dealership (Venus Ewald Ford in Cudahy, WI) the next day; it was informed to me later that day that these symptoms were due to the recall associated with the vehicle. It was a hassle obtaining a rental vehicle as the warranty states it "can only be a Ford Vehicle" I was told. On [XXX], I received a call from the dealership indicating that my rental vehicle was extended as they were waiting on a specific part from Ford. It is now [XXX] and I have not heard anything since 4/05/2024 about the vehicle's status. Moreover, I was informed I would have to pay a deductible which I should not have to as indicated it was all due to the recall and the letter I received regarding the recall states the "repair will be free of charge (parts and labor)." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Oak Creek, WI, USA
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that before receiving the recall notice, the oil pump had failed. The contact stated that the manufacturer had no parts to complete the recall repair. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the oil pump, timing belt, and water pump needed to be replaced. The vehicle was repaired. The contact stated that while her daughter was driving at approximately 35 MPH, after picking up the vehicle from the independent mechanic, her daughter noticed that the vehicle was hesitating before shifting gear. The contact stated that later her son had driven the vehicle to a local shop and while returning to the residence, the "check engine" warning light was illuminated. The contact stated that the vehicle was parked and remained parked. The vehicle was not taken back to the independent mechanic. The vehicle had a failure after picking up the vehicle from the independent mechanic. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was 51,799.
- Hope Mills, NC, USA
I have experience powertrain malfunctions, loss of engine power since June 2023. I had to have my vehicle towed to ford because I had no engine power. The engine was replaced in October and I still am experiencing the same exact issue. The engine light and power train malfunction alerts. I have reduced power and braking while driving. I brought the ecosport back to ford on March 22 2024 and I was quoted $2400 to replace the engine oil pump belt tensioner.when I brought in my vehicle I was never told by ford that this is the exact part that my vehicle has a recall on. My car still has not been fixed and is a safety hazard.
- Houston, TX, USA
On Feb 12th 2024 the low engine pressure light came on then went off. Then When I was driving on March 10th 2024 I was hearing loud noises as I was driving and then it was driving very slow. The next day March 11th 2024 as I was at a red light the car stopped working and the oil pressure light came on as well as the engine light and it said low oil pressure and engine failure on the screen. But before all of this i haven-??t had a problem with this and I just got the car 4 months ago. But now all this is happening and I had to tow my car to the ford dealership because it won-??t work or turn on anymore due to this recall issue. And now my car is in the shop with no remedy to fix it and I still have to make monthly payments on it.
- Belville, NC, USA
Our vehicle has had turbo problems for over a year and a half. The turbo was replaced once. Problems with rev hang and transmission rpm increasing randomly started happening. Then came the smell of gas/oil. The dealership had said it must be an internal problem because they couldn't find anything. Then most recently it was low oil pressure and the car dropping speed on the highway and not being able to get up to speed. It started making a rattling/clinking noise and wasn't driving well at all. It was towed on January 22, 2024, to the dealership. It has been at the dealership for three weeks now. The dealership is waiting on word from Ford on what to do for us because we are still under warranty.
- Appleton, WI, USA
The oil pump tensioner associated with recall 23V905 failed and as a result of trying to get to a safe location when the part failed the engine experienced a catastrophic failure. Ford is aware of the issue and will not do anything until the recall is amended to cover the catastrophic engine failure that the recalled part caused
- Pinellas Park, FL, USA
The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the motor mounts, oil pump hose, coolant hose, and brake fluid hose needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 39,000.
- Charlotte, NC, USA
recall Out of nowhere my car began to struggle to accelerate and ultimately in the middle of driving up a rather steep hill, my car cut off on me completely i almost collided with another car trying to get out of the middle of the road because the car was showing down significantly. the engine light and the oil light came on and a "low engine oil pressure" alert was coming on as well. this problem began three months before cutting off on me on the road and ford tried to tell me it was from not getting frequent oil changes and that was not correct my car was up to date. they quoted be me $10,000 for repairs and offered me $800 for my car based off of these problems when a trade in was suggested. i know they were trying to take advantage of me. i have no other vehicle i need this car to transport my child. when i check my service records on the app it conveniently states that the work done was unknown but i paid to have the problem diagnosed and for a rental which wasn't covered because i was only 300 miles over the warranty. i have spent countless dollars on rentals and ubers because my car is not drivable. i need my car fixed completely and reimbursement for money spent on rental cars and ubers for a problem ford had BEEN known about.
- Lyndhurst, OH, USA
Transmission problems at 40k miles... under warranty they... ford... replaced solenoid and more maybe?...and at 80k miles...Transmission is slipping doing same thing...UNKNOWN what full problem is..car shifts hard..it's random No check engine light.. jumps when driving...
- Davenport, FL, USA
I was driving down the highway and lost complete power. Luckily was able to pull on shoulder before being hit by other vehicles on the road. Ecosport would no longer power on. Had towed and learned that the timing belt had failed due to lack of oil pressure. According to ford, the only way to fix the issue was by replacing the entire motor which took over 3 months to repair. The new motor sounds terrible and scares me every day now. I-??m just waiting for a repeat.
- Holts Summit, MO, USA
- Temperance, MI, USA