The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

- Albany, GA, USA

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Marietta, GA, USA

The contact owns a 2019 Ford Eco Sport. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine and the powertrain malfunction warning lights illuminated. The contact pulled over to a family member-??s residence. The contact was not able to restart the vehicle. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.

- Sherwood, AR, USA

The contact owns a 2019 Ford Ecosport. The contact stated that while the daughter was driving approximately 20 mph the check engine and oil pressure warning lights had illuminated, a burning odor was present inside the vehicle and white smoke was coming from the exhaust pipes. The daughter was alerted by another motorist that the vehicle was on fire. After parking and exiting the vehicle flames and smoke were present coming from the engine compartment. A nearby police officer used a fire extinguisher to extinguish the flames and the fire department was called to the scene. A police report was taken and the vehicle was towed away to a nearby lot. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet contacted. The contact had previously received a recall notice regarding the NHTSA Campaign Number: 23V90500(ENGINE AND ENGINE COOLING). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 54,000.

- Cibolo, TX, USA

The contact owns a 2019 Ford EcoSport. The contact stated while driving at various speeds on several occasions, the vehicle stalled. The vehicle was able to be restarted immediately after the first failure; however, the vehicle failed to start immediately after all other failures. The contact stated that the vehicle was no longer able to be restarted. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced due to coolant intrusion. The vehicle was then towed to a dealer where it was determined that there was coolant intrusion in the cylinder and damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 64,000.

- Germantown, MD, USA

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Spring Hill, FL, USA

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light recently appeared on the instrument panel. The manufacturer was made aware of the issue. The failure mileage was approximately 40,00. The VIN was not available.

- Saint Clair Shores, MI, USA

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Old Fort, TN, USA

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while stopped at a light, upon the light turning green, the contact attempted to accelerate; however, the vehicle failed to accelerate before shutting off with the check engine warning light illuminated. The contact shifted to neutral and was able to push the vehicle to the side of the roadway where the vehicle was restarted and drove as needed. The contact stated that the failure was a persistent failure. The contact also stated that the vehicle occasionally failed to start-up as needed. The vehicle was taken to a local dealer and the contact was informed that there was a fee for the diagnostic test to see if the failure was related to the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000. VIN tool confirms parts not available.

- Oakdale, CA, USA

The contact owns a 2019 Ford EcoSport. The contact stated while driving approximately 65 MPH, the low oil pressure warning illuminated. The contact slowed the vehicle down below highway speed and drove to the residence. The contact parked and turned off the vehicle; however, while attempting to start the vehicle, the vehicle failed to start. The contact had not taken the vehicle to a local dealer nor independent mechanic. The vehicle was not diagnosed or repaired. The contact had received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, parts were not yet available. The manufacturer was informed of the failure and the contact was informed that parts were not available until 2025 and instructed the contact to save repair receipts for future reimbursements. The failure mileage was approximately 49,000.

- Yuma, AZ, USA

The contact owned a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled with the low oil pressure warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the oil pump tensioner assembly and oil pump drive belt had failed and needed to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 88,000. VIN tool confirms parts not available.

- Fort Sill, OK, USA

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Oxford, MI, USA

The contact owns a 2019 Ford EcoSport. The contact stated while driving 65 MPH, the vehicle lost engine pressure with the check engine warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when parts for the recall repair would be available. The failure mileage was 60,000. VIN tool confirms parts not available.

- Macon, GA, USA

See attached document for complaint.

- Goose Creek, SC, USA

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 35 MPH, the "WRENCH" symbol and the low oil pressure warning lights were illuminated. The contact stated the failure was intermittent and occurred while stopped at a traffic light. The contact stated that the automatic STOP/START engaged while depressing the accelerator pedal to move after the traffic signal had changed, and the vehicle stalled with the "WRENCH" symbol illuminated. The contact had taken the vehicle to a dealer who was unable to duplicate the failure. The vehicle was not repaired. The contact stated that the failure had reoccurred; however, the vehicle was not taken back to the dealer. The contact called the manufacturer and was informed that there were no parts available to repair the vehicle. The failure mileage was approximately 107,000. VIN tool confirms parts not available.

- Ardmore, OK, USA

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Cape Coral, FL, USA

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Rancho Cucamonga, CA, USA

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the oil pump failed and caused engine damage. The vehicle was taken to the dealer to be diagnosed. The vehicle was not repaired. The failure mileage was 74,000. VIN tool confirms parts not available.

- Elsa, TX, USA

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Kings Mills, OH, USA

See attached document for complaint.

- East Garrison, CA, USA