Vehicle has a knocking sound from.engine went to Ford Service Ctr.on 7/22/2023. 675 Dunn Rd. Was informed

- St. Louis, MO, USA

The Brake system emits a squeaking, moan/groan sound when backing up. The vehicle is available for inspection upon request. The concern was that any sound not usual to the operation of the vehicle is a warning of a potential problem. No warning lights appeared. This problem was inspected, confirmed/diagnosed at a Ford dealer in Huntington, WV. The problem was supposed to be remedied with the replacement of the rear braking system(pads, rotors. and slides). The vehicle had 19,736 miles on it but the dealer said it was not a warranty item and charged $600 for the repair. The problem was not corrected. The manufacturer was contacted. A Ford representative contacted the dealer and was convinced by the dealer that nothing could be done to remedy this condition. Hence it still poses a threat to the safety of the vehicle. I researched the issue via the internet and found a considerable number of postings relating the same problem from other 2018-2020 Ford Ecosport owners. The results of their efforts mirrored mine. A video of the problem (post repair) is available but not able to download in this format.

- Twinsburg, OH, USA

The contact owns a 2020 Ford Ecosport. The contact stated that while driving or while in reverse, the brake pedal was depressed and the contact heard an abnormal sound. The failure recurred twice. The vehicle was taken to caguas expressway motors, caguas, 00725, puerto rico and was informed that the brake drum and plate needed to be adjusted. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the dealer and was informed that unknown repairs to the brakes were being performed. The vehicle was not yet repaired. The manufacture was not made aware of the failure. The failure mileage was approximately 8,600.

- Yabucoa, PR, USA