10.0

really awful
Crashes / Fires:
0 / 5
Injuries / Deaths:
3 / 0
Average Mileage:
9,618 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #5

May 292022

EcoSport

  • miles
While driving my 2020 Ford Ecosport it spontaneously caught fire and exploded on Sunday, May 29th. -??I purchased my 2020 Ford Ecosport from Ford or Helfman Ford in Stafford Texas on Monday, May 25th, 2020. I immediately had problems with the vehicle and have taken the vehicle in multiple times for overheating issues and the check engine light coming on. -??May 25th, 2020 -?" overheating and coolant light came on. Vehicle taken to Planet Ford in Dallas May 28, 2020. Vehicle repaired and picked up from Planet Ford on May 29th, 2020. -??May 30th, 2020 - check engine light came back on. Vehicle taken back to Planet Ford in Dallas June 2, 2020 and I picked it up. Vehicle repaired and picked and I picked June 5, 2020. -??April 2nd, 2021, I took it the vehicle to Helfman Ford for routine maintenance and the continuous check engine light problem. I received the car back the same day with paperwork stating that they could not re-create the problem. -??August 4th 2021, I took it back to Helfman Ford, vehicle was running very rough and was extremely loud. On 10/06/2020 the vehicle was returned after extensive repairs were done to exhaust and engine under warranty (see repair invoice). -??My check engine light and coolant light continued to come on sporadically producing the same error messages in the Ford app for my car. -??On May 7, 2022 My check engine light come back on and I received an error message that I had never seen prior but as soon as I stopped the message went away -??On May 17, 2022 I took the car in one final time too Planet Ford Dallas. They replaced the coolant sensor but were not able to replicate the error and I was told since they could not produce the error, -??On May 29, 2022 at 2:08 while driving the check engine came on, and I lost all engine power. Smoke started coming from the engine area and within seconds from exiting the vehicle the engine was on fire and the car exploded.

- Missouri City, TX, USA

problem #4

Feb 142023

EcoSport

  • miles
Was leaving work and suddenly the oil pressure light came on and the engine started making a terrible noise. I pulled over and had the car towed to the Ford dealership. The dealership inspected it and said that the oil pump belt "shredded" and the sudden loss of oil pressure, along with the debris from the oil pump belt, completely ruined both the motor and the turbo requiring full replacement of both at a cost of $6500. Car was purchased new less than 2 1/2 years before but Ford will not pay for the repairs.

- Niles, OH, USA

problem #3

Feb 162023

EcoSport

  • miles
Car was leaking coolant, overheated, now has a head gasket problem.

- Simpsonville , SC, USA

problem #2

Jan 092023

EcoSport

  • miles
My husband was driving home from work when he heard a boom. He had thought he hit something but didn-??t feel or see anything. A few minutes later he saw smoke coming from the engine and thought maybe a hose had come off or something so he pulled into a parking lot. When he lifted the hood the car was on fire.

- Callahan, FL, USA

problem #1

Dec 082022

EcoSport

  • miles
Driving on the interstate the low oil pressure light came on no check engine lights or anything. The oil pump is belt driven aka wet belt and the rubber teeth come off stopping up the oil pump and causing it not to work properly. With the rubber pieces going into the motor the rubber melts causing issues with the pistons and engine block. The Ford dealership recommends not replacing just the oil pump because of all the other issues the rubber belt causes because it melts inside the engine. So I am left with no choice but to replace the engine at a cost of $5,000. Why there hasn't been a recall is questionable. I am in the process of getting said motor replaced but does that mean every 2 years it will have same issues ?

- Mccalla, AL, USA