10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
115,475 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #11

Jul 242020

Edge

  • 90,000 miles
Makes nosies when going over bumps and ABS and suspension lights come on when this happen.

- Griffin, GA, USA

problem #10

Aug 142019

Edge

  • 123,129 miles
Vehicle was in motion for awhile, car was running okay until I came to a stoplight and then all of a sudden my car goes limp. My vehicle makes loud/hard clank noise. Loss of power, wrench light came on. Pulled over, loud/hard clank sound with every gear change P-2. vehicle had displayed no issues prior to this. I am able to pull the car over, turn it off and take they key out of the ignition. Then the wrench light is off when I restart the car. Stays in low gear for a long time when I start to accelerate, and until vehicle eventually accelerates faster, other cars almost running into the back of my car since my car is not accelerating at a normal pace. I am greatly concerned about what appears to be a huge safety issue with this car. There are multiple complaints about the same issue to be found all over the internet. Ford needs to issue a recall and fix this asap before someone gets seriously hurt or is killed from the extreme loss of power the vehicle is suffering from when this occurs!

- Grand Rapids, MI, USA

problem #9

Aug 132019

Edge

  • 70,000 miles
The wrench light and airbag lights were on. My speedometer wasn't working. Transmission was clunking. The powertrain (wrench) & service engine signals come on after experiencing loss of speed such as after a traffic light stop. We have to push down far on the gas pedal just to move and this is followed by rough shifting (makes a sudden jerk and loud thud sound). Everything goes back to normal for awhile when the vehicle is turned off; its like the car resets itself.

- Midland, TX, USA

problem #8

Jul 022019

Edge

  • 127,000 miles
When driving down the highway for the 3rd time the traction control light came on and the car just started slowing down. When I turn the car off and back on it goes off, so far it has not come back on or happened happened again. When the happened the second time I got home turned the car off and the wipers came on. Not sure if that is related but it is unusual.

- Durham, NC, USA

problem #7

Sep 102018

Edge

  • 165,000 miles
I bought a 2007 Ford Edge in July of 2018. Less then 2 months later my PCM has gone bad burning up all 6 coil packs in my Edge. I have contacted Ford and there is a technical service bullentin on the PCM and coil packs, but was told not enough people have reported the issue to put out a recall. I can not afford over $2000 to have this fixed. Ford is aware that it is a defective part and I dont understand why there is not a recall on it. I was in the middle of 6 lanes of traffic during rush hour and the SUV just lost power. I could have been killed. I had no warning or anything the SUV just slowly started losing power and check engine light didnt even cut on until after I turned Edge off and restarted. This is an issue in need of a recall asap! I have done alot of research and have found that the faulty PCM burns up the coil packs and everyone who is just replacing coils is going to have the same issue again since it is the faulty PCM burning the coils and until the PCM ($835) is replaced they will continue to keep replacing the coils ($80 X 6 =$480) none of these prices include labor! also doesnt include the cost to reprogram the new PCM to my keys since if you dont flash the new PCM the Edge wont start due to the keys our programmed specifically to the PCM installed to the Edge. If you have already paid to have these issue fixed please still call Ford when and if they issue a recall (which they need to!) you can submit your receipt and be reimbursed for cost to have it fixed! the PCM pushes to much electricity to the spark plugs in turn burning the coils and could possibly cause the SUV to catch fire!!!!! I have not been able to drive my Edge in 3 weeks and still owe money on it!

- Oak Point, TX, USA

problem #6

Jul 312017

Edge

  • 115,100 miles
The first time it happened a month ago, it was a similar issue that resolved itself within about 10 minutes. But the second time it happened 7 days ago, it lasted longer and unfortunately I had my 14 month old in the car. I was puling out of a parking space one late afternoon and proceeded to drive forward and noticed that it was reving very loudly even though it was barely moving. Whenever I would come to a light and stop or slow down to turn and then try to increase my speed I noticed that it would be reving so loudly and barely moving at first, but then after about 10 seconds it would start to move a little faster - but not as fast as it usually moves when I put the same amount of pressure on the gas pedal. I also noticed along the way that my spedometeer was not moving. It was stuck on 0mph the whole time. Then about 5 minutes into this horror, the wrench light came on and althoughh I had my seatbelt on and I had no front passenger, the setbelt light came on too. I managed to pull the car over near my home and moved into a space in front of a neighbor's house. When I went to back up and correct my parking the car made such a loud clunk sound. I then turned off the car and right then a message flashed on the dash board about 'check tire pressure' or something like that. But my tires were perfectly and properly inflated. The first incident shook me a little but it was only me in the car and I thought that maybe, (although unlikely), I made a mistake and was using the wrong gear to manuver. But after this second incident (especially with my baby in the car) I have not touched the car since. I bought it as a family vehicle, and if it could lead to me or my family being killed on the road, there is no point. I thank god that I avoid highways because I could not have imagined what would have happened if I was on a highway when this happened.

- Hillside, NJ, USA

problem #5

Mar 142017

Edge

  • 125,000 miles
Ford dealer has my 2007 Ford Edge due to it stalling out while driving 60 mph on a highway causing my engine to die so I had to get towed home and off of the highway. The dealer originally thought it was the electronic throttle body but they have now determined that was not the problem. Instead it is the PCM which is costing me over $1500, if that even fixes this. Plus I have been paying for a rental car because the dealers don't have free loaner vehicles. So this whole thing is going to cost me about $2000. Now I have been researching this problem, and can clearly tell this is not normal wear and tear instead it is a faulty part that so many other owners are experiencing. I clearly see Ford has been made aware of this problem and they should be taking responsibility for their mistake. Ford has refused to issue a recall on this problem even though it is very dangerous and costly for the vehicle owner. I have never owned a Ford before and likely will not again because of this bad experience.

- Midland, MI, USA

problem #4

Mar 142017

Edge

  • 125,000 miles
Bad electronic throttle body and it's sensor. This is a common and costly repair with Ford vehicles but they have refused a recall. It is dangerous as it causes your vehicle to completely shut down while driving. It happens frequently when accelerating or randomly when driving at various speeds. The first time it happened I was driving 60 mph and my car suddenly shut down and locked up then was unable to start so I had to get it towed.

- Midland, MI, USA

problem #3

Dec 192015

Edge

  • 120,000 miles
I was traveling around 40 mph on a state highway when sputtering and vibration issues started with 2007 Ford Edge and check engine light came on. Still drove vehicle to my mechanic which stated coil burned out and sent surge of power to the PCM. Mechanic stated design of PCM wouldn't stop the firing of coil and not to drive vehicle any further or it will burn to the ground. Mechanic stated only the Ford dealership can install a new one and rest the car to get it running. Towed vehicle to Ford dealership who stated they have a tsb issued for this problem and they will need to replace the PCM and all 6 coils because they have all melted. Ford dealership stated this was an on going problem due to a faulty design of the PCM that when a coil burns out (common wear and tear and $100 to $200 fix) the PCM doesn't stop firing to the coils which could cause the car to catch fire. Estimate to fix the PCM and all six coils was $2,958. Reason for complaint - I understand wear and tear on a vehicle, but due to a design issue in the Ford/Mercury/Lincoln PCM, it caused extensive damage and repair to the car and potential to burn to the ground. $100 fix with proper design and now $2,958 due to PCM issue. I am requesting this issue to be reviewed for reimbursement by the manufacturer or recall issued. Thanks you for your time.

- Knoxville, TN, USA

problem #2

Dec 192015

Edge

  • 120,000 miles
The contact owns a 2007 Ford Edge. While driving at approximately 40 mph, the contact felt a loss of pressure on the accelerator pedal and the vehicle shook. The contact had the vehicle diagnosed and was informed that the power control failed and the coil melted. The mechanic stated that the vehicle was not safe to drive. The manufacturer was notified. The approximate failure mileage was 120,000.

- Knoxville, TN, USA

problem #1

Jul 152014

Edge

  • 90,000 miles
A wheel speed sensor failed (per my mechanic), causing the ABS and traction control systems to malfunction. It became extremely difficult to stop the car, with the brake pedal pulsing and traveling nearly to the floorboard. I was finally able to stop the car just before running a red light by standing on the brake pedal. The brake pads were at ~50% per a recent state inspection. This happened again in February 2015 when another wheel speed sensor failed with my wife and children in the car with me. I was able to temporarily resolve the issue by pulling the ABS fuse to disable the ABS system. Ford's R&M engineers must have forgotten to perform a failure mode analysis on the Edge's ABS system.

- Johnson City, NY, USA