10.0
really awful- Crashes / Fires:
- 1 / 2
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 100,543 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2007 Ford Edge. The contact stated that the power brake booster was failing. The vehicle was taken to a local dealer where it was diagnosed that the power brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified and stated that the VIN was not included in a recall. The failure mileage was 96,250.
- Cranston, RI, USA
I first began to notice this issue when my 2007 Ford Edge, with 85,000 miles at the time, created a hissing noise from behind the steering column area when the brake pedal was pressed. Ever since owning this vehicle the brake pedal felt extremely spongy but I always assumed it was the design of the vehicle. After the pedal had become even softer and the car became harder to stop along with louder hissing, I realized there was a problem. I don't consider having to almost stand on my brake pedal in quick stopping situations very normal. I had the vehicle looked at by my local Ford dealership service center. They confirmed that my power brake booster has a fairly large tear in it which will only get worse and eventually fail unexpectedly. I was told the cost to replace this brake booster was about $1000 or even a little over. Being a college student with an extremely tight budget, repairing this is out of the question. Having previously paid out-of-pocket for the numerous other repairs on this vehicle including multiple premature ignition coil failures, both my savings and patience with Ford have dried up. I have contacted Ford Motor Company multiple times about this issue only to be fed lies to lead me on until they can end the conversation in hopes I will forget the whole thing. I am fully aware there are many other Edge owners facing this same situation or even worse and I cannot even begin to understand why nothing has been done. So now, at 95,000 miles, I wait for the day that my brake booster completely fails leaving me with no power brakes. When this does happen, at this point I can only hope it wrecks and is totaled, as that is the only foreseeable way out of this mess.
- Columbia, MO, USA
Power brake booster failed. Doesn't hold vacuum.
- Marysville, CA, USA
2007 Ford Edge has ptu leak, the transmission is not shifting properly, the brake light bulbs are constantly blowing and melting in the socket. The brakes sound like they are grinding metal and the cd player decided to quit working too. I have read online of others having all of these exact same problems. The ptu and transmission problems should not be something that the owner should have to pay to have corrected when it is clearly a design flaw from the manufacturer. I am a single mother and still making payments on this car and cannot afford to pay thousands of dollars to have their design flaw repaired!! when in motion the transmission acts as though it doesn't know when to shift. It kind of feels like I am in a manual and haven't changed gears when I am supposed to and if I don't push the clutch in it will stall out. But instead this is an automatic behaving that way and instead of a clutch I have to give it more gas to get it to downshift or it acts like it is going to stall. This is a problem going 20 or below as well as 55 or above, it also feels like the driveshaft is vibrating the whole car when it does this. It started out being intermittent but now it is a daily occurrence, but it is all I have to drive to work so I deal with it. It needs to be recalled!!
- Spruce Pine, NC, USA
Brakes felt spongy and had a hissing noise, and with pumping or quick and firm pressing of the pedal, the brake pedal would become rock hard and not easily stop the vehicle. Ford has already issued an extended warranty on this exact issue for 2010-2013 under bulletin 13N02 (10 year 150K miles) so they know there is a problem. 2007-2009S have the same problem yet have been ignored. Ford tech says its the brake booster diaphragm.
- Overland Park, KS, USA
The contact owns a 2007 Ford Edge. While driving at any speed, the brake pedal became stiff and was slow to activate when depressed. The vehicle was driven to a mechanic who diagnosed that the brake booster had a leak in the diaphragm. The vehicle was not repaired. The manufacturer was notified. The VIN was unknown. The approximate failure mileage was 107,000.
- Overland Park, KS, USA
The contact owns a 2007 Ford Edge. While driving at any speed, the brake pedal was depressed and felt spongy and hard. The brake pedal sank to the floor with a loud noise without warning. It was diagnosed that there was a tear in the brake booster diaphragm. The vehicle was not repaired. The contact referenced tsb number: 13N02. The manufacturer was made aware of the failure. The approximate failure mileage was 50,000. Updated 09/06/16
- Santee, CA, USA
While driving my 2007 Ford Edge sle, I noticed the brakes started feeling like they where fading. When I had to come to a complete stop at a stop sign, at first I didn't feel the vehicle was going to stop at all. I had to press the brake pedal extremely hard, and also used the emergency brake. During this I could hear a hissing noise that was unusual coming from under the dash. After investigation I found Ford has known about this problem since 2009, or maybe earlier, and done nothing to correct it. They now have a " customer satisfaction " bulletin out, but it only covers 2010-2013 model years, with certain VIN # codes. My entire family has always driven Ford products, but the way sunbelt Ford of americus ga. Has treated us with this problem, that is about to change. This vehicle is still low mileage, garage kept, & as clean as brand new. We have religiously kept it serviced, and in perfect shape. With a known problem with something as major as brakes, and Ford won't stand behind their problem, indicates to me they are not the company they used to be, & they have no regards for dedicated customers of over 40 years. Just myself, spouse, & our 3 sons have purchased over 35 brand new Ford vehicles since 1990 ranging from mustangs, to Explorer, to F-350S. Thanks Ford for showing us how much you value your customers.
- Desoto, GA, USA
The contact owns a 2007 Ford Edge. While driving at unknown speeds, the brake pedal became extremely difficult to depress without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 99,000.
- Spring, TX, USA
The contact owns a 2007 Ford Edge. While driving at 30 mph and coming to a stop, the vehicle required a longer stopping distance when the brake pedal was depressed. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 99,900.
- Paxinos, PA, USA
The contact owns a 2007 Ford Edge. While driving 60 mph, the brake pedal was depressed and failed to respond. The contact stated that the brake pedal was stiff and traveled to the floorboard. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.
- Huntington Beach, CA, USA
The contact owns a 2007 Ford Edge. The contact stated that while attempting to engage the brakes, the brake pedal became hard to depressed and then traveled to the floorboard. The contact mentioned that the vehicle would shake while stopped at a traffic light. The vehicle was taken to an independent mechanic. The technician diagnosed that the brake booster and the master cylinder needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 129,000.
- Ellenwood, GA, USA
The contact owns a 2007 Ford Edge. While driving 30 mph, the brake pedal was depressed and the vehicle failed to stop. The contact had to drive over a curb and engage the emergency brake to get the vehicle to stop. The vehicle was taken to a dealer where it was diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 114,000.
- Springfield, MA, USA
I was experiencing problem with hard brake pedal so I checked to see if brakes needed bleeding. After determining that wasn't the problem I initially replaced front rotors and pads. The problem continued after which I replaced rear rotors and pads with no or little improvement. I also was concerned that when my brakes were applied suddenly not only was the vehicle slow in stopping(took longer than usual stopping distance) but did not feel ABS accentuate. A friend and former Ford mechanic suggested it may be my brake booster. So I replaced the brake booster and pedal seemed too soft but car stooped better and shorter, but without applying hard and sudden brake pressure ABS seems to prematurely activate. The mechanic told me to check for possible recall or problems with check valve/ABS. Upon checking found identical complaints for same year make and model vehicle, which customer says Ford eventually corrected the problem but called it "customer satisfaction program 13N02 instead of recall. The car was a 2007 Ford sel plus, my car is 2007 Ford sel. I contacted Ford today(11/24/2015) concerning a recall on fuel tank for my VIN and told them the problem with the brakes. They said though they fixed other vehicle my VIN was not included. My concerned is that, though it may be coincidental but strange I have same problem with same make model and year. They issued me a case # cas-8279603. My concern also is that not only I may have a safety issue endangering myself but also others. Plus there may have been others with similar if not same problem and repaired it themselves rather than investigate issue. The mechanic also stated it may also be necessary to check or replace master cylinder. So as of now I'm driving less and only short distances unless absolutely necessary. The problem had been on going for about 6 mos. Til I replaced booster on on 15th or 16th of Nov 2015.
- Silver Spring, MD, USA
The contact owns a 2007 Ford Edge. The contact stated that while driving at various speeds and depressing the brake pedal to stop the vehicle, the brakes would have to be pumped in order to stop the vehicle. The contact stated that the brakes would become difficult to depress and would hesitate to stop the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 83,803.
- Lake Jackson, TX, USA
The contact owns a 2007 Ford Edge. While driving at various speeds, the tire pressure warning light illuminated and the vehicle decreased in speed. The contact noticed an abnormal noise from the transmission when switching gears. The contact also stated that the brakes were inoperable when the brake pedal was being depressed. The vehicle was taken to an independent mechanic where it was not diagnosed or repaired. The failure occurred intermittently. The manufacturer was not aware of the failure. The failure mileage was approximately 111,000.
- North Liberty, IA, USA
The contact owns a 2007 Ford Edge. While driving 20 mph, the brake pedal was difficult to depress and made an abnormal noise. The vehicle was taken to the dealer where it was diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage and VIN were not provided.
- Hattiesburg, MS, USA
The contact owns a 2007 Ford Edge. While driving at an unknown speed and attempting to engage the brakes, the brakes failed to respond. The vehicle was taken to the dealer where it was diagnosed that the power brake booster needed to be replaced. The vehicle was repaired. There was a manufacturers recall related to the failure however the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was 82,000. MA 10/19/2015
- St Louis, MO, USA
The contact owns a 2007 Ford Edge. While driving at an unknown speed, the brake pedal was depressed and the vehicle failed to stop. The contact had to apply force to the brake pedal multiple times in order to stop the vehicle. In addition, the contact stated that there was an increase in temperature displayed on the temperature gauge as well as smoke coming from the engine compartment of the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the vehicle overheated and stated that the brake booster and fan needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 90,000.
- Ontario, CA, USA
- Schiller Park, IL, USA