The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (mitchell selig Ford, 801 bloomfield ave, windsor, ct 06095) and was informed that the parts were not available. The manufacturer was notified and referred the contact to NHTSA. The VIN was unknown. The contact had not experienced a failure.

- Windsor, CT, USA

The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called and visited the local dealer (beach Ford, 2717 Virginia beach blvd, Virginia beach, va 23452) and was informed that the parts were not available. The contact was informed to wait to receive a notice from Ford. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Portsmouth, VA, USA

Takata recall - I have no information about when my car will be fixed. I was told not to have a passenger ride in the front seat. I use my car to help seniors get to our church and I cannot even do this anymore! I am afraid to drive my car and Ford has not been helpful in rectifying this situation for me. Please help! this has been going on for at least a year now.

- Chicago Ridge, IL, USA

The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Richmond Ford West in richmond, Virginia was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Powhatan, VA, USA

Takata recall. My vehicle was recalled due to the potential severity of harm to occupants when an airbag inflator ruptures. I was notified on June 1 2016 of this problem. I have called the Ford dealer a few times during the last 19 months and the answer is the same. No parts available. More recently, I received a letter from Ford advising that I should not use the front seat for passengers. Now my SUV is essentially a taxi cab. I'm sure you would agree this is a very serious matter. At this time, Ford has chosen not to assist consumers who unfortunately purchased a potentially lethal product from them. I think the NHTSA should require all manufacturers to compensate consumers who now have 1/2 a vehicle. In addition, I am concerned about the value of this vehicle. I do have one question you may assist with. In the 3rd amendment to the cro, paragraph 33 assigns a priority group to vehicles. According to my calculations, my recall notice of June 1 2016, along with the hah and age of my vehicle (2007), puts me in PG4. (March 31 2018 correction date). Append a of the document indicates that the 2007 Ford Edge is in PG5. Can you advise which pg my vehicle (and I) are in? I have been most patient, but 19 months of driving a potential bomb has made my patience dwindle. Please help us resolve this situation before more lives are lost. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Casselberry, FL, USA

Takata recall the recall has been in effect since June 2016. It is January of 2018 and I've received another notice that the parts are still not available to fix this issue. The airbagrecall.com website says "if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA vehicle safety hotline at: 1-888-327-4236 or tty: 1-800-424-9153 or file an online complaint with NHTSA." So I'm filing a complaint since almost two years has passed with no remedy.

- Raleigh, NC, USA

The contact owns a 2007 Ford Edge. The contact received a recall notification for NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted to confirm that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- O Fallon, IL, USA

Takata recall. We received the takata recall letter from Ford stating that we should not let anyone sit in the passenger seat until the airbag was replaced. I contacted Ford to find out when replacement parts would be available. The best estimate Ford could provide was that possibly sometime in spring 2018, parts may become available but there were no guarantees. I told the representative that we could not function that long without allowing someone to ride in the passenger seat. I requested a loaner vehicle and the representative said that loaner vehicles are not available. The representative offered to have the supervisor call me. The supervisor repeated the information and I requested to be contacted by someone in management. The supervisor told me that was not possible. I asked repeatedly what could be done to move the process along for replacement parts and to get a loaner car. After repeated requests to be placed in contact with management, the supervisor repeatedly said that was not possible and then hung up on me. This was case # cas13801731. I checked with my local Ford dealer, champion Ford in edinboro, pa who said they would do the repair when they receive replacement parts. However, Ford has not given any dates as to when they can expect to receive parts.

- Edinboro, PA, USA

Takata recall. The recall was issued in July 2016. I have still not been able to have my airbags repaired - 18 months later. I am very dissatisfied with the handling of this recall.

- Houston, TX, USA

Takata recall. It's been almost 2 years that we have been trying to get the airbag parts and no replacement. This is our only vehicle and it is a great inconvenience. We need a loaner car until the parts are available.

- Charlotte, NC, USA

Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (clinton family Ford, 1884 canterbury glen ln, rock hill, SC 29730, (803) 366-3181) did not give a specific date for when the part would become available. The interim noticed stated that the contact would need to wait to receive a second letter. The manufacturer was contacted to determine when the part might be supplied to the dealer to receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.

- Chester, SC, USA

The contact owns a 2007 Ford Edge. The contact stated that NHTSA campaign number: 16V384000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in July of 2016. The dealer (hardy family Ford, 1255 charles hardy pkwy, dallas, ga 30157) stated that the parts were unavailable for the repair. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- Dallas, GA, USA

Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (friendly Ford, 660 N Decatur blvd, las vegas, nv 89107, (888) 823-1482) was contacted and confirmed that the parts were not available for the recall remedy. The contact received a second notice from Ford, advising her that parts should be available in the spring of 2018. The contact was informed not to have an occupant in the front passenger seat. The manufacturer and dealer declined to provide a loaner vehicle. The contact had not experienced a failure. VIN tool confirms parts not available.

- Las Vegas, NV, USA

"takata recall" I received the first recall notice July 2016. I just received a second notice dated December 2017. Under the heading what should you do? on this second notice, says "do not allow anyone to sit in the first row passenger seat. The air bag inflator could rupture during deployment in a crash and cause injuries or death." I often have to drive with five people in the vehicle. Not allowing anyone to sit in the first row passenger seat is not an option and I cannot afford to purchase different vehicle. This notice also says that remedy parts have been delayed. As long as it is taking Ford to remedy this situation, why are they not required to furnish loner vehicles.

- Ste. Genevieve, MO, USA

Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (peoria Ford, 9130 w bell rd, peoria, AZ 85382) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted at 866-436-7332 and stated that the parts were to become available in spring of 2018. The contact had not experienced a failure. VIN tool confirms parts not available.

- Surprise, AZ, USA

Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted at: Ford of scarsdale, 887 central park ave, scarsdale, NY, 914-472-9500, and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Bronze, NY, USA

Takata recall Ford has sent a letter that they are developing "remedy" parts but they are not expected until spring 2018 and until then no one should ride in the front passenger seat. It is unacceptable that over 18 mos later there is still no replacement for my vehicle other than to not use the passenger seat. Is the NHTSA aware of these delays? in the meantime, I am sure you are aware that takata has filed bankruptcy and their notification of this states I should get my airbags replaced asap. Well I would if they were available.

- Dunellen, NJ, USA

Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Little Egg Harbor, NJ, USA

Takata recall

- Melrose Park, IL, USA

Takata recall issued in June 2016 still is not repaired. I have called Ford and the local dealer (lucas Ford, burlington, NJ) I keep being told that they have no remedy for the defective passenger side airbag. Check back again. I just received another notice stating that parts are expected to be available in the spring of 2018. They also state that I should not allow anyone to sit in the passenger seat as they could be seriously injured. How can I tell my family and friends that they cannot sit in my 2007 Ford Edge vehicle?

- Burlington, NJ, USA