10.0

really awful
Crashes / Fires:
19 / 1
Injuries / Deaths:
21 / 0
Average Mileage:
16,623 miles

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« Read the previous 20 complaints

problem #352

Jul 152016

Edge

  • miles
Takata recall I received the recall notice in July 2016. I have spoken to my dealer several times about when my air bag replacement will be taken care of. They had no answer except to say my vehicle was not from or in a region that experiences excessive hot temperatures. Therefore, my vehicle is not considered to be a vital concern. My vehicle was manufactured and shipped to Arizona where it spent 4 years until I bought it in 2012 and brought it to Michigan. Arizona's temperatures are excessively hot. So, I don't understand why my vehicle wouldn't be at the top of the repair list. If I wanted to sell it no one will buy it unless the air bag has been replaced.

- Grosse Pointe Farms, MI, USA

problem #351

Oct 252018

Edge

  • miles
Airbag recall announced a long time ago. Dealer said parts aren't available but they would call me when they were. Still not fixed.

- Newburgh, IN, USA

problem #350

Oct 252018

Edge

  • miles
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts were not available. The dealer (mall of Georgia Ford, 4525 nelson brogdon blvd ne, buford, ga 30518, 678-515-9339) was contacted and confirmed that parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Flowery Branch, GA, USA

problem #349

Jan 102017

Edge

  • miles
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. The dealer (newins bay shore Ford, 219 w main St, bay shore, NY 11706, (631)-665-1300) was contacted and confirmed that the part was not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the part would be available. The contact had not experienced a failure. Parts distribution disconnect.

- Lindenhurst, NY, USA

problem #348

Jul 152016

Edge 6-cyl

  • miles
Takata recall. The contact owns a 2008 Ford Edge. The contact received a recall notice for NHTSA campaign number: 16V384000 (air bags). The dealer (B F evans Ford, 270 us-431, livermore, ky 42352, (270) 684-6268) stated that the part was not available and made no mention of a loaner vehicle option. The contact had been waiting for the part for more than two years. The manufacturer was contacted to address part availability. The contact had not experienced a failure. Parts distribution disconnect. * jb*

- Boling Green, KY, USA

problem #347

Jul 012018

Edge

  • miles
Takata recall - in July 2016 I was mailed a recall letter # 16S384 that my passenger side airbag was defective. I was informed this would be fixed no later the the end of Sept. 2018. This recall has not been completed. My local Ford dealer continues to tell me there nothing they can do as replacement parts are not available. Is there any thing that ntsb can do to get this completed?

- Cotuit, MA, USA

problem #346

Jul 152016

Edge

  • 100,000 miles
Takata recall. I was notified of this recall in July 2016. I contacted my local Ford dealer and was told this repair could not be done for a while. I have been checking back with them to no avail. In June of 2018, I received a letter that the repair would be in Sept of 2018. I checked with the dealer in Sept. And was told that they still did not have the parts, but it would be any day now. I check again in Oct. An was told that Ford made an error in shipping out the parts to the dealers and now they do not know when the repair will be done. They told me they have no way to contact Ford and get any answers. In the meantime, this is our only auto and we cannot afford a rental. This is dangerous and it needs to be completed now> it appears that the local dealer does not have control of this matter. It is Ford that is not completing the repair. It is now time for the gov. To get involved in this and resolve this recall before someone is seriously hurt or worse. Please!!

- Florence, OR, USA

problem #345

Jan 102017

Edge

  • miles
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called dean sellers Ford (2600 w maple rd, troy, mi 48084, (888) 452-1292) and was informed that the part was not available and she would be notified when it was delivered. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.

- Troy, MI, USA

problem #344

Oct 152018

Edge

  • 130,000 miles
Takata recall for passager airbag haven't heard from anyone so I can get this replaced

- Vernon, AL, USA

problem #343

Oct 052018

Edge

  • miles
Takata inflators I have been attempting to have this issue resolved for many months, even having appointments with my service department canceled. The reason for this I'm told is that the parts are not available. I am extremely concerned due to the fact that your website and Ford website has sent letters stating that the recall was urgent and should be addressed immediately.

- French Settlement, LA, USA

problem #342

Jan 102017

Edge

  • miles
Takata recall. The contact owns a 2008 Ford Edge. The contact stated that the contact received notification of NHTSA campaign number: 17V024000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called central Ford (5645 Firestone blvd, South gate, ca 90280, 562-927-7888) and was informed that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. The VIN was not available.

- Compton, CA, USA

problem #341

Jun 012018

Edge

  • 140,000 miles
I was sold a car from a car dealership in 2016 that had an airbag recall. My truck was purchased in 2016 and the takata airbag recall has been out since around 2014. I do not understand how this could happen with people dying from this defected airbag and severely injured. I also had a wreck in this vehicle in 2017 and I am grateful the airbag did not come because I am a mother of two children. I've sent my car to Ford on several occasions for maintenance and no one told me about the recall. It wasn't until June 2018, I was informed. The letter stated it was the second notice but it was actual my first letter.I was offered a rental vehicle, that I am currently in now. They are asking for me to return the vehicle but my husband has it in another state. He is co-owner of the vehicle. He didn't want me to drive it and neither is he. It is not safe to drive with my small children. I am asking for an extension on the rental or some type of reimbursement for my safety and troubles. Ive spent over 5,000 dollars in repairs on a car that had a airbag recall way before it was purchased.

- Fort Walton Beach, FL, USA

problem #340

Sep 202018

Edge

  • miles
Takata recall - I have received several letters about this recall yet there still are not any parts available. Most recently was a letter from the nys dmv warning of the danger of driving my vehicle without the airbag repaired and that I could get a rental vehicle until parts are available and my vehicle is repaired. I called my local dealer today and was told that the parts still are not available, they should be by end of September, and to call back then. When I asked about a rental vehicle as instructed in letters from both Ford and the nys dmv, I was told that rental vehicles are also not available. When checking for more info, there is indication that my vehicle is still driveable. Is it really safe to drive or not" why am I told to get this "potentially lifesaving repair" and parts are available if they are not? if it is a "potentially lifesaving repair" then should I really be driving my car"

- West Henrietta, NY, USA

problem #339

Jan 102017

Edge

  • miles
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Feduke Ford Lincoln (located at 2200 vestal pkwy E, vestal, NY) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Binghamton, NY, USA

problem #338

Sep 182018

Edge

  • miles
The contact owns a 2008 Ford Edge. The contact stated that NHTSA campaign number: 17V024000 (air bags) exceeded a reasonable amount of time for repair. The dealer (riverhead Ford Lincoln, 1419 old country rd, riverhead, NY 11901) stated that the parts were unavailable for the repair. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- Calverton, NY, USA

problem #337

Jun 152016

Edge

  • miles
Takata recall. The contact owns a 2008 Ford Edge. The contact received a recall notification for NHTSA campaign number: 16V384000 (air bags), which indicated a loaner vehicle option from the manufacturer. The dealer (robinson brothers Ford, 11455 airline hwy, baton rouge, la 70816, (225) 293-8900) indicated that they were not a participating authorized dealer and did not attempt to obtain a loaner vehicle from the manufacturer. The manufacturer was contacted and confirmed that parts were not available. The contact had not experienced a failure. Parts distribution disconnect.

- Ventress, LA, USA

problem #336

Oct 022017

Edge

  • miles
Takata recall first notified on in Oct.2017. Called dealer who said no parts available and he would call me. I have communicated with dealership directly and still no calls. Received second letter in June 2018. Called dealer, still no parts. NHTSA and takata indicated on website fordowner.com, that highest risk vehicles include older vehicles in areas with high heat and humidity, I live in Georgia where most of the summer can be described in this way. It is 9/14 and the temp is 92 with high humidity. My car is old: 2008. Ford customer relations center gave me a case #15376127-D7D7K9 and told me not to let anyone sit in the passenger seat. Very inconvenient to have to ask friends and relatives to sit in the back seat! online reports tell me supplies are being restored. Why is Ford not taking care of its customers. Why is there not a lawsuit to hasten these recalls" how can the NHTSA help me and others with this recall" I am not uploading letters, for I am sure that you are very familiar with them.

- Cumming, GA, USA

problem #335

Sep 012016

Edge

  • miles
Takata recall I have received several letters about the takata recall from Ford and from the department of motor vehicles. Unfortunately, Ford does not have my airbag available. Therefore, I am at risk when I drive the vehicle. I need to receive assistance with Ford having the airbag available so I and/or passengers in my vehicle are not at risk of injury or death in case the airbag deploys..

- Amityville, NY, USA

problem #334

Mar 262016

Edge

  • 58,000 miles
Takata recall, steering noise.

- New York, NY, USA

problem #333

Jun 172017

Edge

  • miles
The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags). The contact called scarsdale Ford at 914-472-9500 (located at 887 central park ave, scarsdale, NY 10583) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Yonkers, NY, USA

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