10.0

really awful
Crashes / Fires:
19 / 1
Injuries / Deaths:
21 / 0
Average Mileage:
16,623 miles

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« Read the previous 20 complaints

problem #312

Jun 012018

Edge

  • 127,000 miles
Takata recall- I got the recall notice just a few weeks ago. I do not want to be driving this vehicle with my wife or children anymore until I know it is fixed. I have called Ford dealers and they said it won't be fixed for sometime and there are no loaner or rental cars available. So now I have an unsafe vehicle that my wife or kids could be seriously injured in or killed and Ford won't do anything about it. I am also paying on this vehicle.

- Clarkston, MI, USA

problem #311

Jun 202018

Edge

  • 110,000 miles
Takata recall the warning letter 12/17 said not to let anyone sit in the front passenger seat. I took this very seriously and even rented a car when the entire family traveled together to avoid putting someone in that seat. On June 20, 2018, my daughter was driving our Edge. She was hit by someone who ran the red light. The driver front wheel area and bumper area were taken off. The oil pan and wheel chassis were damaged as well. The vehicle was claimed a "total loss." None of the airbags went off. The accident occurred on 6/20/2018. I had requested a rental car under the "recall notice" on 6/11/2018 from Ford autonation. On 6/11/2018 autonation said they could only put me in a ford150. As I am too short and not able to see very well over the steering wheel as well as it hurts my hip to get up in a truck that high. Therefore I requested a car similar to the Edge. After calls and visiting autonation, they never called me back after the one conversation on 6/11. Then I called Ford on 6/18/2018 who gave me a case number and sent to a different auto dealership. The rental car is just ready for pickup today.

- Panama City, FL, USA

problem #310

Jul 012016

Edge 6-cyl

  • miles
TAKATA RECALL - RECEIVED FIRST NOTICE JULY 2016- STILL WAITING. I AM IN ZONE B BUT 5 MINUTES AWAY FROM SOUTH CAROLINA. THIA AREA 28722 NC SHOULD BE SAME AS ZONE A, SAME HUMIDITY, AND TEMPERATURES. IT IS LIKE PLAYING RUSSIAN ROULETTE EVERY TIME I HAVE TO DRIVE. I HAVE UNDER 50,000 MILES ON THIS VEHICLE. ACCORDING TO TRIAL TRANSCRIPTS FORD KNEW OF THE DANGER IN 2005, WHY WERE EVER ALLOWED TO PUT THESE VEHICLES ON THE MARKET? SHAREHOLDERS THAT IS THE REASON AND THE VEHICLE OWNERS BE [XXX]. I MISSED THE WINDOW OF "LEMON LAW" BECAUSE THEY SHOULD HAVE NOTIFIED ME YEARS SOONER THAN 2016! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Columbus, NC, USA

problem #309

Jun 012016

Edge

  • miles
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Palm springs Ford-Lincoln in cathedral city, ca was made aware of the recall and stated that the part was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Desert Hot Springs, CA, USA

problem #308

May 202017

Edge

  • miles
Takata inflators. Why does this problem continue to exist? Ford has went so far as to tell my family not to ride in the front seat of this car. This problem has went on for over two years and I must use this car for our family car. We travel extensively and need to use this car. I have a 2005 Dodge pick-up that had the same problem and the problem was corrected in a timely fascion. I find it hard to believe the nhsta would allow Ford to get away with this problem for so long seeing as to the seriousness of this problem. Please reassure me and my family that we will be safe in this car while waiting for repairs. Latest recall notice I received from Ford stated the air bags may be here by the second or third quarted of this year, however this is not the firest time we have been told they were coming. I feel Ford is stalling all the owners of their product. Would U please research this situation and advise us.

- Brady, NE, USA

problem #307

Jul 182016

Edge 6-cyl

  • miles
I got a recall letter from Ford in july2016 this was the first letter. Just got another 06/14/2018 which is the 3rd. Or 4th. One saying they will contact me by mail when parts are available. This is complete [xxx] my wife got a recall letter on her Toyota an was fixed that same week as the letter. Ford is play with our life's an you people do nothing about. How long must we wait or how many people must die before you shout them down an make them fix all the cars before you let them resume business"????" this is not may first complaint also Ford has a problem with the speed control in the Ford Edge which they know about which cost me to have fixed. The mechanic at Ford told me about. He said that Ford was sending emails to all the mechanic to watch for this problem an yet no recall. How many must die before our government acts for the people by the people. Not for big business an [xxx] on everyone else. Sorry for my strong words but this is [xxx]. an in my own words. Thank you. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Goshen, OH, USA

problem #306

Jun 012014

Edge

  • miles
Takata recall. This is a 2008 vehicle its 10 years old.....this recall has been years and there is no remedy. I drive my 81 year old mother around and am fearful for her safey. Sitting in the back seat is not a solution. I want it resolved immediately, I have waited long enough. Ford should fix it or replace my vehicle with a safe one.

- Exton, PA, USA

problem #305

May 152016

Edge

  • miles
Takata inflators ** - 2 years and no replacement air bags for my vehicle. It has been recommended to not have anyone sit in the passenger seat. This now makes my vehicle a 4 passenger car (if you swish 3 people in the back seat). New airbags were to be available in spring 2018. Now I receive another notice that the air bag replacement will probably be another 3 to 6 months. I am extremely upset with how this situation has been handled and looks like it is now time to get legal assistance. I have been more than patient.

- Westlake Village, CA, USA

problem #304

Jun 122018

Edge

  • miles
Takata recall contacted dealer about the rental offer. Only to find out that if would cost me $255 for the first month if I take the rental. So I am still left without a safe way to travel to and from work and with my 4 yr old daughter in the back seat it this is not ok!

- Lindenwold, NJ, USA

problem #303

Jun 012016

Edge

  • miles
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called dch Ford of thousand oaks (3810 E thousand oaks blvd, westlake village, ca 91362, (805) 719-6867) and was informed that the parts were not available. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. The VIN was not available.

- Westlake Village, CA, USA

problem #302

Jun 012016

Edge

  • miles
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (harvard Ford, 5250 South us highway 14, harvard, il 60033) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Rockford, IL, USA

problem #301

Jan 022018

Edge

  • miles
Takata recall. The contact owns a 2008 Ford Edge. The contact stated that NHTSA campaign number: 17V024000 (air bags) exceeded a reasonable amount of time for repair. The dealer (bill korum's puyallup Nissan, 101 valley ave nw, puyallup, wa 98731) stated that the parts were not available for the repair. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- Yelm, WA, USA

problem #300

Jun 072018

Edge

  • miles
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (rochester Ford, 4900 us-52, rochester, mn 55901, (507) 288-7564) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Rochester, MN, USA

problem #299

Jun 012016

Edge

  • miles
Takata recall we have been waiting two years for parts. Vehicle is unsafe to drive and Ford will not provide loaner car.

- Katy, TX, USA

problem #298

Jun 012016

Edge 6-cyl

  • miles
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact called elmer hare Ford sales Inc. At 660-886-7462 (966 w North St, marshall, mo 65340) where it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Sweet Springs, MO, USA

problem #297

Dec 012017

Edge

  • miles
Had a recall and they have yet to repair defective part after a year and a half. This is absolutely unacceptable. If they can build new cars with these airbags then the fact they cannot fix this is apparently on purpose. I feel a class action suit is the only remedy available to consumers.

- Montalba, TX, USA

problem #296

Jun 062017

Edge

  • miles
Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called san tan Ford (1429 E motorplex loop, gilbert, AZ 85297, (480) 821-3200) where it was confirmed that the part was not available. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- Gilbert, AZ, USA

problem #295

Jul 272016

Edge

  • miles
Takata recall. This vehicle has had this recall since July 2016. I've contacted huntington beach Ford, 18255 beach blvd. Huntington beach, ca, on two occasions and have been told there are no parts to repair this vehicle.

- Garden Grove, CA, USA

problem #294

Jun 062016

Edge

  • miles
Had recall back in 2016 but still have not been contacted about replacement. When I contact dealership they always say they dont know when they will receive airbags and to wait for letter from manufacture or Ford. Its very frustrating since I am not comfortable with letting anyone sit in front seat due to this recall.

- Corpus Christi, TX, USA

problem #293

Jul 012016

Edge 6-cyl

  • miles
Letter from senator coryn on behalf of constituent regarding recall on the front seat passenger airbag on his 2008 Ford Edge SUV.

- Mesquite, TX, USA

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