Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Also, while driving, the panoramic roof cracked without warning. The contact mentioned that the vehicle started to jerk and became inoperable. The vehicle was taken to the dealer where it was diagnosed that the coil was burned out and the computer, ECM, and sun roof needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was 134,000. Updated 06/08/17 updated 08/15/2017

- Encinitas, CA, USA

Driving home from work on hwy 99 I heard a loud pop (sounded like a gunshot) and heard the sound of glass. I pulled off the freeway and discovered my sunroof had completely exploded. I was alone on the road and was nowhere near an overpass where something could have fallen on it. It was a cold day and the heater was on so there was a temperature difference. I drove the car to Ford after calling my insurance company. I was told today that there was no "structural defect" so Ford was not responsible for the replacement. It is 1300 dollars for a new sunroof, 10 days before christmas. After doing some research online I found my car was not the only one to have had this happen. Had the cover not been closed, shards of glass would have rained down on me as well as my son in the backseat. We could have been seriously injured either from the glass or an accident. This needs to be looked into and soon before someone gets seriously hurt or loses their life.

- Stockton, CA, USA

Enclosed are a description and the other information about the Ford Edge you requested. This is a part of what was sent to the Ford Motor Company after the sunroof claim was denied on the basis that they feel something from the outside hit the sunroof. On July 24, 2008 at about 8:00 pm, my brother in laws was driving my car on interstate 75 just North of bowling green, Ohio. He was driving 60-65 mph with the windows up, air conditioner on, and the sunroof closed. As he was driving, he reports a sudden explosion in the car, like he was shot. He and the passenger had small shards of broken glass rain down on them. They managed to safely pull the car to the brim of the highway without any further problems. Upon examining the sunroof, they observed a hole the size of a small dinner plate in the center of the roof and all four corners missing. The glass in the middle and corners of the sunroof had the appearance "like a volcano? out of the car. Both the driver and the passenger reported that there were no overpasses or cars around them to kick up any object that could have hit the roof. The glass from the hole was not in the car. I feel this claim has been denied unjustly and that the Ford Motor Company and planet Ford of centerville are closing their eyes to an issue that should be investigated thoroughly by someone in person instead of sending ?digital pictures" to someone at corporate to make a decision. After all, this is a safety issue that could have been fatal, leaving Ford with a much bigger problem than just replacing a faulty sunroof. Sincerely, 2008 Ford Edge limited

- Dayton, OH, USA