10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 9,465 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall the contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called kirkwood Ford at (314) 822-9300 (located at 10340 manchester rd, kirkwood, mo 63122) and was informed that the part was not available. The manufacturer stated that another notification would be sent once the part became available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Fenton, MO, USA
Takata recall. The contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (encinitas Ford, 1424 encinitas blvd, encinitas, ca 92024, 1-(888) 700-8208) was unable to verify when the remedy and parts would be supplied from the manufacturer. The manufacturer was contacted. The contact was not experiencing a failure. VIN tool confirms parts not available.
- Carlsbad, CA, USA
Takata recall. The contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Gosch Ford hemet (150 carriage cir, hemet, ca) confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Menifee, CA, USA
Takata recall - still driving vehicle while recall is incomplete. Remedy not yet available. Have no way to sell or repair vehicle because of safety issue. Cause for future bodily harm if vehicle is involved in accident
- Bloomfield, NJ, USA
Takata recall. The contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called all star Ford at (925) 752-7800 (located at 3800 century blvd, pittsburg, ca 94565) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
- Antioch, CA, USA
Takata recall. The contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer hagerstown Ford located at 1714 massey blvd, hagerstown, md 21740 was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted and was not made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.
- Hagerstown, MD, USA
Takata recall. The contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. The dealer (fair oaks Ford Lincoln (2055 ogden ave, naperville, il 60540, (630) 355-8140) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The contact recently received a postcard from tk holdings, stating that they filed for bankruptcy. The contact had not experienced a failure. VIN tool confirms parts not available.
- Naperville, IL, USA
Takata recall. My airbag was recalled a year ago and still has not been replaced, even after I've made multiple phone calls to Ford. I'm very concerned about the unsafe airbag, especially since this car has been registered in very wet and humid parts of the country: North Carolina, Indiana and Oregon. I'd like Ford to repair my car with a replacement airbag immediately or provide me with a non-affected Ford Edge to drive until mine is made safe.
- Eugene, OR, USA
Takata recall I received the safety recall letter on March 2017 and since then I have called Ford dealership several times and was told that parts not available yet and they would notify us by mail once they have the parts. This is way overdue and I am not feeling safe driving a car which has a problem with the airbags. Please redirect my complaint toward them so they get the parts asap and fix the problem.
- Cedar Grove, NJ, USA
Takata recall it has been 10 months since we were first notified of the recall and we have yet to receive notice that we can get our car fixed. This issue has not been handled properly nor handled in a timely manner.
- Hart, MI, USA
Takata recall... Ford dealerships are refusing to give me (and other Ford owners affected by the airbag recall) a loaner car or rental car. I live in a state with high humidity, which means there's a higher failure rate. My wife could be number 19 in the death toll so far! in Ford's letter to me regarding this, they simply state "do not allow anyone to sit in the first row passenger seat". that is a horrible statement, which effectively means "sorry, 50% of your car is unusable until we find a solution a year from now"! all other companies affected by this recall are offering it's customers a safe vehicle to ride during the wait. Ford should as well! please attempt to push them to do so. Thank you.
- Honolulu, HI, USA
Takata recall. The contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mac haik Ford (10333 katy fwy, houston, tx) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Houston, TX, USA
Takata recall. I received this recall notice yesterday, I have spoken to my Ford dealership, and to Ford customer relationship and received the same response. That the parts are on back order till spring and they are sorry. I am being inconvenienced, I have a family, I can not go without putting someone in the passenger seat. I have no other way to Transport my family, and Ford doesn't care about my family needs. If I am inconvenience by this Ford issue, then I want to be compensated.
- Spring Hill, FL, USA
Takata recall. The contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (karl flammer Ford, 41975 us-19, tarpon springs, fl 34689 (888) 901-5275) confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts of available.
- Trinity, FL, USA
Takata recall. Dealership and Ford Motor Company have no information on availability of the replacement air bags, or, at least they say the have no information. Yet Chrysler corporation advertises that they have replacement air bags and want their customers to make appointments to get the replacement completed. This tells me that the bags are available and Ford's claims should be investigated.
- Tampa, FL, USA
Takata recall. The contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called autonation Ford frisco (6850 highway 121, frisco, tx 75034; 972-763-5523) and was informed that the part for the recall repair was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 8/24/18
- Carrollton, TX, USA
The contact owns a 2009 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Commercial motor company in aransas pass, Texas was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Rockport, TX, USA
Takata recall not done yet
- Egg Harbor Township, NJ, USA
"takata recall" - recall was June 2016 and keep calling Ford and still cannot fix it. They can build new cars and make money but not fix a very bad problem of cars they already made money on, which is not right. They should be help accountable to do a fix that's dangerous than bringing new cars off their assembly line!!!!
- Hollywood, FL, USA
- Lima, OH, USA