10.0
really awful- Crashes / Fires:
- 10 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 66,251 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
My brakes are hard as a rock cause me to use more force on the brakes to stop and there is hissing coming from brake booster when I apply the brakes on my vehicle causing prolonged stopping distance called ford and they said there was no recalls on that vin which their "recalls is vin specific" yet all the vehicles use the same brake booster that is installed on this vehicle. It was hard to stop even going at low speeds under 10mph
- West College Corner, IN, USA
Brakes they do not stop it is available for inspection, I was on the highway when the brake pedal went to the floor and I had to roll to stop and yes Jtr repair has confirmed the master cylinder and ABS SUSTEM IS FAULTY no warning it just happened and it happened about a week ago the car is currently parked
- Lebanon, IN, USA
My brakes are not working at all brake goes to the floor
- Lebanon, IN, USA
Brakes going to floor and very little stopping power. HCU failure caused by DOT3 brake fluid causing dump valve in block to stay stuck open. 2nd replacement valve from Ford and again it happened almost causing an accident. This issue is becoming to common across these HCU ford uses. This should be recalled and consumers should be advised. Ford advised that we maybe try DOT4 brake fluid and purchase another HCU. This is our 3rd one in 6 years.
- Campton Hills, IL, USA
Hard brake with a whistle sound while pushing
- Paradise , TX, USA
Hit a pothole and brake pedal went to floor. I replaced master cylinder last year and new fluids. I bled brakes twice and pedal still going to floor. I-??ve been installing brakes for 40 years and this isn-??t right. Research tells me it might be HCU unit but I can-??t afford $1500. Has this unit been recalled? Way too many people have had this problem with multiple years of ford edge-??s.
- San Diego, CA, USA
Power boost problem on my Ford Edge. Why is my VIN not on the recall? I am having this problem as are several thousand of other people. Hopefully this gets properly addressed. Thank you
- Horicon, WI, USA
Every time I press the brakes, there is a hissing sound and the brake pedals go all the way to floor. This causes the vehicle to have low braking power and barely stop. The problem has been reproduced by an independent service center. There are no warning lamps or messages on the vehicle.
- Bethlehem, PA, USA
There is a CSP 13N02 regading an issue my vehicle currently experincing and is at the dealer for repairs. Im being told Ford issued this CSP for customers with the 2010-2014 Ford Edge but his VIN was not included. I'm being quoted out of pocket almost 2 grand for this repair. My Break pedal goes all the way down to the floor bed having to put a lot of effort in stopping the vehicle. Per the CSP 13N02 If your vehicle is not serviced, the tear will eventually expand and the pedaleffort required to stop the vehicle will gradually increase. However, in all cases, the fundamental vehicle braking system remains functional. In the interest of customer satisfaction, Ford Motor Company is extending. The limited warranty on the brake booster to ten (10) years or 150,000 miles from the warranty start date of your vehicle, whichever occurs first. This is a one-time repair program. If your vehicle has already exceeded the mileage limit, this coverage will last through November 30, 2025.
- Pittsgrove, TX, USA
My brakes pedal was going down and I called w.w. auto where I got it from and he said it sounded like a master brake cylinder and he came and got it said he replaced it but 3 weeks later it did it again and he told me to take it to Roberts garage and he said he called them and said the part he bought from AutoZone had a life time warranty and he took them the receipt and got a replacement for the part and they kept my vehicle 2 days and said they bleed them and said there was air in the brake line and told me to bring it back if it did it again and he would put the new part on and I'M GOING TO take it back because it doesn't feel right why did they not have put the replacement part on ? Do you have any suggestions
- Athens, TN, USA
The brake pedal goes to the floor with no warning. It has happened many times before. I'm on my second master cylinder, it has all new brake pads and calipers all the way around. It has been in the shop 4 times and no one can figure out what is causing this. There are no leaks and all the rubber hoses are in good shape.
- Irmo, SC, USA
The Ford Edge has a known and documented issue with the brake booster failing and having to be replaced numerous times. I recently had to apply my brakes suddenly to avoid a collision with a car that cut me off. After noticed the brakes lost pressure and appear to be compromised. This is the second time this has happened after already replacing the same brake booster issue less than 3 years ago. While looking online this appears to be an ongoing problem with this make and model but has not been addressed by the manufacturer. This causes safety issues and repetitive - expensive repair issues.
- Anaheim, CA, USA
Got my car serviced at AAA Car Care Center. After completed the brakes did not work properly, brought the vehicle back and it was checked thoroughly. AAA came to the conclusion that the brake booster completely failed, all other components of the brake system were checked and working properly. Manager of AAA explained this is a Ford only issue and that it was a common issue with my model. My safety and the safety of others were put at risk as I almost crashed into the back of a car stopped at a light. The problem of the brake booster was confirmed by AAA Car Care Center in Tampa, FL. Vehicle has not been inspected by manufacturer, police, insurance representatives or others. There were no warning lamps or messages prior to the failure.
- Tampa, FL, USA
The contact owns a 2011 Ford Edge. The contact stated that while his son was driving at an undisclosed speed, the brake pedal locked and was inoperable. Due to the brake pedal failure, the vehicle crashed into a nearby curb. The contact stated that his son described the brake pedal as it was hard as a brick. The damage done to the vehicle due to the brake pedal failure was diagnosed and repaired by the contact. The damages were a fractured passenger front side lower control arm and a fractured front passenger front side drive axle. The vehicle was towed to the dealer and diagnosed with a failed brake booster and failed brake master cylinder. The brake booster and brake master cylinder needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, however, the contact was informed that the vehicle was not covered under the recall. The failure mileage was approximately 243,000.
- Grafton, OH, USA
While coming to a stop, the brake pedal became very hard to depress. After taking it to a service facility, they determined it was the brake power booster and I should have received a service advisory from Fordabout this potential failure with this part. Never received anything about this problem from Ford and after reviewing this problem with other owners on the internet, other people experienced the same problem. It is obvious Ford knows this is a faulty part and is putting people at risk of getting killed without a recall.
- Louisville, KY, USA
13N02 -?" Extended Warranty Coverage on Brake Booster -?" 2010-2013 Ford Edge & Lincoln MKX. My break booster required repair and when I went to the dealership and called Ford they stated that the vehicle had to have less than 150,000 miles and it is not 10 years old which ever comes 1st. The break boosters are starting to fail on cars with less than 150,000 miles, but older than 10 years. This is causing a driving hazard as the breaks went out while driving.
- Milwaukee, WI, USA
The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, the brake pedal was firm. The contact stated that the braking distance was extended and there was an abnormal sound coming from the brakes while depressed. No warning light was illuminated. The vehicle was diagnosed, and the brake failure was confirmed. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was advised to contact the NHTSA Hotline. The failure mileage was approximately 140,000.
- Huntsville, AL, USA
When hard braking, brake failure. Brakes fine, then go floor when needing brake hard. Have almost been in accident several times. Issue can-??t seem to be resolved!!
- San Antinio, TX, USA
The break booster on my car went out, this part has been reported by several people, because it went out it put myself and my family in danger as the car wouldn-??t stop unless you put extreme pressure when breaking. This is extremely dangerous and should be something Ford fixes for free! I had to pay $500 to get this part fixed! I was in fear for my life driving my car and this part is supposed to last the life of the car!
- Parker, CO, USA
- West College Corner, IN, USA