10.0
really awful- Crashes / Fires:
- 3 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 59,709 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
While driving the car the car 'stalled' meaning I had no ability to accelerate the car, all other items worked ok, an amber wrench light came on, I pulled over, restarted the car and it worked fine. It happened again 3 days later approx the same speed. Seeming this has been an issue among other Ford Edge cars.
- Holtsville, NY, USA
On three different occasions my Ford Edge lost power to acceleration and stalled out. The first time I was pulling out of a parking space. The car went limp and a wrench warning appeared. When I checked the information system it had the 'no key detected' warning. I restarted and car seemed fine. Two days later I was pulling onto a busy street and the same thing occurred only this time no warning lights appeared and there were no warnings in the information setting. On the same day, while traveling 60 mph on the interstate the car did the same thing. This time it was in heavy traffic and there was not a shoulder available to pull over. I had to turn on hazard lights and hope the momentum of the car would allow me to get to a safe stopping place. Unfortunately it did not and I had to stop in the middle of the interstate, put the car in park and restart. I was lucky I wasn't rearended. It did restart but this time the service engine soon light came on and remained on. I called roadside assistance and had the car taken to a dealership. They have determined it to be the throttle body. Part is on back order and no idea when car will be fixed. After the third incident I began researching and have learned that this is an ongoing problem. Ford needs to do something about this as someone is going to be seriously hurt or killed. They are aware of the issue and have even replaced the manufacturer who provided the throttle body part due to numerous problems. Ford needs to issue a recall immediately if not, at the very least owners of these vehicles need to be informed of the issue and if they experience similar problems should be told to immediately contact their dealer. I have reported the issue to Ford and they have opened a case. I recommend that all who have had problems do the same. The more complaints, the harder it is to ignore!
- Virginia Beach, VA, USA
Travel on interstate highway in middle of three lanes at 75mph. Power to engine ceased. Engine would not respond to accelerator. Coasted across right lane of heavy traffic to get to right shoulder. Coasted to stop.
- Birmingham, AL, USA
While driving at highway speeds twice, and 45 mph once, the engine completely stalled and would not accelerate. The warning "wrench" light illuminated with each occurrence. Car had to be coasted to a complete stop, turned off and then restarted. It was taken to dealership on each occurrence and I was told without a "service engine soon" light or with the "wrench" light illuminated there was nothing they could do. The car cannot be driven once it stalls so there is no way it can be driven to the dealership with this error displayed and once it is turned off this warning will not display once restarted. Our service department knows exactly that this is a throttle body problem but they are not authorized to replace it without this error documented through the computer diagnostics. My description is not enough. Sent away with a potentially hazardous and malfunctioning vehicle still under warranty. In contact with regional manager who should get back to me within 48 hours.
- Crestview, FL, USA
The contact owns a 2011 Ford Edge. The contact stated that while driving downhill approximately 55 mph, the engine stalled with a warning symbol alert displayed on the instrument panel. The vehicle was coasted off of the roadway and into a grassy area. The engine was restarted after five minutes and resumed normally. The failure recurred on a separate occasion. The vehicle was taken to an authorized dealer for diagnosis however, the technician was unable to locate the problem. The manufacturer was not notified of the defect. The failure mileage and VIN were unavailable.
- Summerfield , FL, USA
Traveling on interstate highway the engine shut down and a wrench warning symbol appeared on dash board. Turned off car and restarted all cleared. Took to dealer and they could find nothing on computer. Happen again on trip to Florida and twice more back at home. Dealer again check and said could find nothing. There is definitely something going wrong and it a serious hazard when you are traveling at interstate speed and the car engine, power steering, and brakes stop working. Car goes into creep mode until you stop turn off engine and restart.
- Katy, TX, USA
I had been having on-going issues with engine surging, stalling and gear "skipping" since I first purchased the vehicle in December 2010, which I had reported to the dealership and about which I was in the midst of lemon law proceedings under ga lemon law. They are best described as similar in nature to those reported in the NHTSA investigation here: www.usatoday.com/story/money/cars/2013/02/25/probe-Ford-cars-SUVS-stalling/1945799/ at times, the engine would cut out at high speeds and I'd be stuck in "limp mode". other times the transmission would slip, then surge, making it feel as if I were hit from behind by another vehicle. Still other times, it might stall out at slow speeds (I.e. while making a turn, etc.), leaving me stuck in an intersection and vulnerable to being hit by oncoming traffic. Ford had attempted multiple times to fix this problem, but it kept recurring, even after many parts were rebuilt or replaced. Finally, the unresolved issue culminated in an accident on 11/26/12. I was coming off on a highway exist ramp and the engine "skipped" and surged, propelling me into the rear of the car in front of me. No one was treated for injury at the time of the crash, but the driver of the other car did report injury after the crash. My issue is still unresolved by Ford. They claim they can't duplicate the issue and have made no attempts to get me out of this vehicle, which I am stuck driving until I can complete the lengthy lemon law process. I fear for my life every day that I have to drive it and am afraid to Transport my children in it. Thank you for the opportunity to submit my claim.
- Suwanee, GA, USA
As I was leaving work and pulled out of the parking lot onto the main road and my car stalled after reaching approx 10-15 mph indicating me to "see manual" with a wrench on the screen then flashing "check engine oil pressure". as I came to a complete stop my Edge began to shake violently and the RPM's began to jump up and down frantically. I then turned my Edge off for 30 seconds. When I restarted it, it started without issue and idled fine. I was able to back it up and drive it under 10 mph to park it over night. The following day (today) when I went to take it to the dealership the same thing happened except this time around only the "see manual" indicator flashed and I had to have it towed to the local Ford dealership for servicing. Still no word on what it could possibly be. I checked the oil level, it was normal and have been having it serviced every 3,000 miles.
- League City , TX, USA
Two weeks ago my Ford Edge limited (2011), which I had for less than 2 years and it had ~21000mi, started to have serious problems. While driving on one of the busiest highways in houston, the acceleration suddenly disappeared (gas pedal went limp) when I was going 65-70mph. The car still had power and I was able to break and steer to the emergency lane. While doing that, almost got hit from the back twice. After complete stop at emergency lane, I restarted the car. It started fine, and I was able to get home, though I was afraid to take a highway. Next day, same problem happened twice, and both times at about the same speed. These times, however, I felt strong vibrations when restarting the engine. All of the times, an orange wrench appeared on the dashboard indicating power train problems. After the second time, a light indicating that engine needs to be serviced soon also appeared. This light turned off on its own couple days later. I had plenty of problems with this car before. This was the last point when my patience with this car had ended. Besides, I could get into a serious accident. Luckily, all of the times I was driving after the rush hour and traffic was not too bad. Otherwise, I would be definitely be hit by someone. In any case, I brought the car to the dealership and traded it in. No wonder, I was told in the dealership that they are not aware of any problems like this and offered servicing the car. I refused it, because of multiple problems I had with this car before and just didn't want to keep it anymore. Ford definitely needs to recall 2011 Ford Edge with such problems. I will call them and complaint to them as well. For now, I would recommend people not to buy 2011 Ford Edge as it has so many issues, especially with electrical wiring/components and sync. This was the most expensive and most unreliable car I've ever had.
- Houston, TX, USA
I was driving with my two children on the highway going 65 miles per hour/average speed limit when all of a sudden my car acceleration went limp and the car engine stalled. The accelerator pedal no longer worked and a little orange wrench flashed in the digital dash. There was no warning. I put on my hazards. Shut off the ar, then restarted and it was fine. This happened two more times. Ford dealership can't find anything wrong with the vehicle and can't "recreate" the problem. I looked online and there are consumer complaints all over user group websites complaining of this problem but when I call Ford customer care they say that "no one has ever filed this complaint with them". call Ford. Blow up their hotlines and if you are having this problem get the word out to them and everyone else including Consumer Affairs, BBB and more. Someone is going to get killed. It's so dangerous and clearly a manufacture defect that they will not acknowledge because they don't' know what it is.
- Los Angeles, CA, USA
I attempted to park behind a parked vehicle. I backed out of a driveway approx 60' from the parked car and when I put the car in drive the engine started to race & rev very quickly (6 - 7 RPM) like the accelerator was stuck. The car raced forward and would not stop until it hit the parked vehicle. I tried to brake immediately but the car continued to move forward. I applied both feet with more pressure on the brake and the car would not stop. The only thing that finally stopped the car was the parked car in front of me. My husband was the passenger and can verify the facts. Another person (female) who lives at the house next to the parked vehicle also came out to verify that she heard a car's engine racing/revving up before the actual impact. There were others in the yard (graduation party) across the street that also heard the revving/racing engine before they heard the impact/crash. There was no fault of mine that this car had a mind of it's own and proceeded to accelerate forward and the brakes could not stop it from hitting a parked car. I am just glad that we were not injured and that no one else was hurt or killed.
- Chicago, IL, USA
This is the 3rd time in the past 3 months that my Ford Edge has stalled. The first two times were on the highway going 55mph. This time was in my neighborhood going 35mph. Car just sporadically goes "limp" and loses all acceleration, with wrench light coming on. Have been able to coast to side of road each time. Ford refuses to fix. They keep saying they can't duplicate the problem. I'm going to get killed in this car if something isn't done about it. Apparently I'm not the only consumer with this issue.
- Mount Pleasant, SC, USA
My wife was driving home from work on the freeway when all of a sudden her vehicle went "limp". while the vehicle was in "limp' mode there was no acceleration and you can feel huge vibrations as if the engine was about to die. She was forced to maneuver her way through three lanes of traffic with her hazards on in order to get to a "safe" spot. The only way she was able to get out of the situation was to turn off the vehicle and restart it. The on board computer had a wrench light up and a message asking to look in our manual. Per our manual this is a powertrain issue. This has happened two more times in less than four days and twice our three month old son was with us/her. My wife is currently taking the vehicle to a Ford dealership and she just called to inform me that it had happened the third time. This is a dangerous thing and has disaster written all over it!
- Houston, TX, USA
Was driving in morning rush hour traffic going about 50mph on a highway. Car lost all acceleration and went "limp" without any notice. Wrench light came on. Was able to get car to side of road before it completely stopped. It was very frightening as cars were close behind me and could have easily rear-ended me. Husband came to the scene and attempted to restart car and drive it. Same thing happened again. Had car towed to local shop owned by Ford dealer. They concluded that we had carbon build up in the fuel system that was causing the problem. They cleaned out the "gunk" and charged us $350. Four days later the same thing happened again. This time I had both of my children in the car and my dog. Car lost all acceleration in the middle of 5pm traffic! wrench light came on again. Was able to pull over in shopping center before it completely died. Towed it back to dealer. This time they said they could not duplicate problem, but recalibrated it (whatever "it" is). I'm terrified to drive this car again for fear that it will happen when I'm going 65mph on a major highway! it's only a matter of time before it happens again. Ford needs to take responsibility and deal with this problem. From what I read, it has happened to many of their models and has typically involved the throttle body.
- Mount Pleasant, SC, USA
- San Antonio, VT, USA