We bought a used 2011 Ford Edge in August of 2020!! In February-March of 2021, the water pump goes out. Should be an easy fix, right???? WRONG. Ford put the water pump INSIDE the engine which caused the engine to mess up when the water pump went out. There was NO warning, no nothing that indicated the water pump was messed up until the engine started overheating, and then the car shut off, but by then it was too late. It's been at the mechanic for MONTHS and it is costing us $5000 to fix it!!! I have never heard of them putting a water pump INSIDE of the engine!!! I read that this is happening to MULTIPLE people all over and Ford will do NOTHING to fix the issue!

Poor design is the first thing to say. A water pump being driven by the timing chain is crazy. I thought I was lucky because we caught three failed water pumps right away. Water pump replacement cost me almost $1000. Then there was a constant "tick" since. So we knew it was just a matter of time. That was November 2019, and forward to February 2020, the motor blows completely. We luckily found a replacement motor with about 42,500 miles on it. Currently waiting on the motor to arrive so it can be installed. My car was maintained very well. All scheduled was done. Very infuriating is the nicest way I can describe it. Motor cost around $1500 & not sure what it'll cost to swap out.

I was driving when all of a sudden my car just died. I noticed about the same time there was brief warning that the coolant was low. My boyfriend discovered the antifreeze was out so he replaced it and then I proceeded to drive to my destination. Two minutes later, it happened again, No power, no brakes, no warning and it just died. Lucky for me, I was on a side road and drifted to the side of the road, called my boyfriend who checked the oil and lo and behold, there was antifreeze in the oil and subsequently the engine. I had my car towed to a local garage and they tell me I need to have my engine replaced, the water pump and probably some additional parts. I was surprised to see there was a class action lawsuit on the very problem I had. My garage is looking for another engine but I feel that Ford should compensate me for this work. If there was a recall on this issue, I never received it. Please advise.

This complaint is regarding my 2011 Ford Edge Limited, purchased new in June of 2011. This car has been well maintained by Factory Standards at the Ford dealership where we bought it. It has been a fantastic car and was everything we expected it to be until late April of this year, 2019 with 114,581 miles on it.

My wife was running an errand and upon returning from the store and turning into our subdivision across two lanes of traffic, she noticed a loss of power. She was able to drive the car about 1/2 mile, mostly downhill, into our driveway where it stalled. The Oil Warning light came on as did the Coolant Temperature Warning Light. But only after it stalled.

The engine had that “running hot” smell. I saw that the coolant reservoir was empty. The coolant hose flexed as though there was no coolant in it. I called the Ford mechanic and he wanted me to look at the oil dipstick. It looked like chocolate milk. He suspected that the water pump had failed. If so, it would cost approximately $2,100 to repair since the pump is an integral part of the engine, which would have to be removed in order to fix the pump.

I had the vehicle towed to an alternate Ford Dealer (not my original dealer) because of the timeframe available to fix the problem. The next day, I was told that the water pump failure had caused catastrophic problems within the engine itself because of the coolant mixing with the engine oil. Solution was to replace the engine at a cost of $8,000.

Without a working engine the car was valueless, so I made the decision to replace the engine.

Who thought it would be a good idea to put a water pump inside the engine? Very disappointed in Ford in this engineering decision. Big financial loss. I guess I will be driving the car a lot longer now that I have so much invested in it.

My 2011 Ford Edge SEL suddenly had an orange steady engine light on afternoon of 8/14th. stopped at a local auto servicing but unable to get in, consensus was no symptoms, light steady should not be critical. made appt. for 8/17. On 8/15 on my way to work at 6:15a.m. drove 7 miles and came to stop light, car started hesitating, drove directly to Ford garage approx. 3 miles in breakdown lane, once at dealers car was rough, put brakes on &, car panel lit up showing car was overheating, oil low & car stalled, blinking red engine light. Later that day I was told engine was gone due to internal engine water pump failure & coolant & oil throughout the engine. This was sudden, no warning. I have always maintained vehicle, paying extra every month & it was almost paid off. I am a single 67 year old lady, how disheartening, I expected to have this 7 year old car for many years to come, not an unreasonable expectation. . Now I am into cost of another car due to necessity, of course I got a royal screwing due to my situation & state of mind, but I need to work still. Research shows I am not the first owner of an Edge who has experienced this sudden loss. This is so unfair to happen to hard working citizens who try to do everything right. Thank you .