10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 46,538 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
This complaint is regarding the vista panorama sunroof. While trying to close my sunroof, I started hearing loud popping sounds. I had to take my car to a mechanic to get the sunroof closed. I was later informed that the clips on the guides were both broken. Needless to say, Ford is manufacturing cheap tracks that are held together with plastic clips designed to move very heavy glass back and forth. This is untenable. I have researched numerous other customers with the same issue with very little affordable resolutions.
- Greensboro, NC, USA
My vehicle exhibits illuminated dome lights and door ajar messages when doors are fully closed. I get error messages intermittently while driving of door ajar notification and the interior lights will come on unexpectedly while driving. The interior dome lights also stay illuminated even when I have turned the car off and locked the doors, draining battery. I have received notification of Ford's voluntary extension of door latch warranty through July 2020. This is a known defect. My car began exhibiting the defect in November 2020. It is a safety issue as I am alarmed and cannot see when driving at night and the interior lights suddenly pop on. I also fear my child will open the door while driving as the "lock" feature is unreliable due to the defect. In addition, it is unsafe for me to park my vehicle at night not knowing if I will have a drained battery later because there is no way to shut off the interior lights.
- Galena, OH, USA
Driver back door says "door ajar" though door is closed. Same issue as field service action 19N09 but the back door not the drivers actual door.
- Columbia, PA, USA
Ford Edge warning states driver door is open when is is shut. The car beeps when stopped while driving for this driver door warning. The interior lights will also stay on periodically after the vehicle is turned off because of the front door open warning. Ford knows this is a problem because they have issued a field service notice.
- Greenfield, CA, USA
Driver door constantly says "door ajar" while driving or stationary when the door is obviously shut.
- Dixon, IA, USA
Driver door ajar sensor going off - resulting in changing a battery out already since it thinks the door is open, the dome light stay on inside. Very frustrating. Read several forums of others discussing the same problem. Ford needs to recall this part. Door latch. The faulty sensor triggers an audible warning, activates a warning light and causes a "shift to park" message because the computer mistakenly believes the vehicle has stopped. Owners complain about dome lights that stay on, drained batteries and customers say all the doors unlock and cannot be manually relocked.
- Ashland, NE, USA
Driver door not shut alert continually comes on and leaves car interior lights on. This happens on a daily basis. The door is latching fine. The sensor is faulty.
- Pittsburg, KS, USA
Driver side door ajar sensor is dysfunctional
- Lanham, MD, USA
All doors leaking at the door seal retainers and will not be able to repair due to poor designed flaw! all Ford cars having water conditions and still allowed to sell this defective cars ! I am a master mechanic and diagnosed it my self ! this is strictly a Ford quality issue for all Ford Edges of all years and most likely all there cars have a water issue. And it is my experience that car dealers know about it and due not issue a repair because of cost! it is a sad day for american products. Forum cars built better that this! by my experience
- Tampa, FL, USA
Door latch failure. Initially the door will intermittently not close while parked (would rebound open when pushed shut). Now while driving the door will unlatch and fully open while the vehicle is in motion. First it happened when turning a corner from a stopped position. Second time it happened while driving straight on a city street at approx 30 mph.
- Gilbert, AZ, USA
I was on the freeway with the panoramic vista screen half open, when the plastic clips broke(parts that move the screen open/close) the vista screen slammed back as far as it could go, for a second I thought the entire glass had broken and I was in for a world of hurt! this could cause an extreme safety risk if the glass had shattered.
- Yorba Linda, CA, USA
Door latch failure, causing door ajar warning to stay on and battery to drain. I have had to replace battery because of it. I have left shoulder and arm pain from opening and closing it repeatedly, until the latch closes and sends signal to control panel that the door is closed. I have safety concerns because I work at night and don't want a stalled vehicle or no lights in my car when I return to it. Also is concerns for safety of passengers and children in car with me. I was told there was a recall on latches on other Ford vehicles, why not thie Ford Edge too? I'm seriously considering trading my vehicle if not fixed. This is my first Ford and maybe my last one if it isn't fixed soon!
- Nashville, TN, USA
Door latch mechanism... door ajar light constantly
- Wheaton, IL, USA
My driver side door ajar light would stay on after closing my door, whether parked or in motion. I would have to close it 5-10, sometimes more times, to get the light to go off. Even if I slammed the door sometimes the light still wouldn't go off, and the warning signal would chime as I drove. I bought the car used from a Honda dealer, and the salesman told me it was likely just a sensor issue, so I ignored it for a month or so before taking it in to a Ford dealership when I thought I could afford to have it repaired. They did diagnostics on it and told me it wasn't just the sensor, that the door was actually open because the latch wasn't closing properly. They told me if I got in a wreck my door could fly open, so I let them repair it. They replaced the entire lock assembly on the driver side. I have attached my invoice for record of the repairs made and the cost.
- Lizella, GA, USA
"driver door ajar" warning message illuminates with door securely closed.
- Uniontown, PA, USA
The drivers side "door ajar" warning light, remains lit when door is closed. It prevents the doors from locking. Also, the interior lights stay on. Vehicle is stationary.
- Lemont, IL, USA
Door ajar light keeps flashing while driving even though door is shut. Doors will not lock because the car thinks the door is open. Overhead lights stay on while driving and while car is parked. Can make the car ideal for theft and unsafe while driving down the road because the doors won't lock.
- Spring, TX, USA
Door ajar, car has been to dealership 5 times for rear door ajar problems, light on in dash and all inside lights on. All they can say is it needs new door ajar latch, very unsafe as I have to drive car till lights turn off inside car, I can not let my kids ride in back seat as its telling me the door is ajar.
- Kelso, WA, USA
Door ajar warning light stays on constantly, must slam driver door multiple (17+) times to get the light to go out. Once light finally goes out, I hear a click and the light goes back on again. Worried the latch is not locking properly. This happens whether vehicle is running or not.
- Hampton, NH, USA
- New Windsor, NY, USA