10.0

really awful
Crashes / Fires:
13 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
53,673 miles

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« Read the previous 20 complaints

problem #168

May 082020

Edge 6-cyl

  • 130,000 miles
I was driving down the highway, a car went to turn in front of me and I went to brake to slow down and my pedal went to the floor and barely any brake. Im 7 months pregnant and had my son and niece with me. Could have been in a wreck. My vehicle has new brakes.

- Mansfield, MO, USA

problem #167

Jul 202018

Edge 6-cyl

  • 48,600 miles
Brakes failed without any warning. My speed was approximately 35 mph. They failed when I was attempting to slow down for an upcoming stop sign. Thankfully, no vehicles were coming the other way. The odometer was ~48,600. I was not told of any extended warranty on the power booster when I bought the vehicle used from a Ford dealership in erie pa in 2015. I had the vehicle towed to my mechanic. They diagnosed the issue as a failure of the power booster. He replaced with an after factory part as I was reluctant to replace with a Ford part due to issue caused by a faulty Ford part. It cost me $406.34 total including labor and the part, no towing charge as I used my aaa membership. A few weeks later I mentioned the problem to a male friend who suggested I check the Ford website which I did. I discovered this part was known to be faulty and there was an extended warranty on it. I then contacted the local Ford dealership where I bought it from, they said I'd have to contact Corp. Ford. I did and got the run around between corporate and local dealership despite having provided a lot of documentation. No one wanted to reimburse me for this problem. I proved the local dealership never made me aware of extended warranty either at the time of purchase or later. The original salesperson no longer worked there. Had I been informed by Ford of this problem, I would have then known to go to the dealership when it happened instead of my local mechanic. There was no reason why Ford couldn't have supplied this to me except for employee failure. The car was a Ford, its VIN in Ford's system and the extended warranty was issues before I purchased the vehicle...

- Erie, PA, USA

problem #166

Mar 122020

Edge

  • 95,000 miles
Brake pedal sometimes goes soft, sometimes have to pump brakes to stop. Brake pedal is sometimes not working when car sits for longer than 24hrs. Had complained to Ford, unable to duplicate issue. Problem 2. sometimes alarm goes off randomly while parked. Door sensor will sometimes say door open when it is closed and locked. Problem 3 touch screen sometimes slow, unresponsive or does not come on at all.

- Conway, AR, USA

problem #165

Mar 072020

Edge

  • 110,000 miles
A sudden hard brake caused brake pedal to become soft and go completely down to floor with very little brake function left. This has occurred twice with my Ford Edge on past 4 months!

- Evansville, IN, USA

problem #164

Feb 122020

Edge

  • 101,155 miles
In July 2016 I had the brake booster replaced at a dealership after encountering braking problems, it was a warranty issue (68530 miles). Early February 2020 I started to experience the same problem with the brakes, they were spongy and I had to press the brake pedal to the floor to get the vehicle to stop. Today (2/12/2020) with 101155 miles on the vehicle, I was pulling into a parking lot (slow speed) and I encountered the same problem, except no spongy brakes, zero braking ability until I had the brake pedal fully pressed to the floorboard. Eventually the vehicle came to a stop. I have reached out to the dealership that conducted the maintenance and I am waiting to hear back from them. Note: The brake fluid level is fine. The experience earlier this month took place when I was preparing to park. This is a very serious safety issue, I am concerned for not only my safety but the people I encounter on the roads. I ran my VIN and see that I have no recalls that have yet to be addressed; but my concern is that perhaps the faulty brake booster is faulty again and a recall needs to be re-issued..

- Winter Springs, FL, USA

problem #163

Dec 272019

Edge

  • 105,000 miles
The brakes randomly become soft and the pedal goes almost to the floor before bringing the car to a complete stop. A recall for this same problem was put out on 12/23/2019 for 2006-10 Ford Fusion, Mercury Milan, Lincoln mkz. The 2012 Edge should be included as a quick internet search shows I am not the only one with this issue. When you are driving 55-70 mph and the brakes randomly go soft it is a huge safety issue. This is not a constant occurrence, and it is hard for my mechanic to reproduce. It happens in all driving conditions, parking, highway, in town, when on/off the brakes or just hitting them to slow down on a highway. I have used my emergency brake to stop from hitting a car in front of me on a highway once, and my husband hit a bush when parking because of this. I reached out to Ford, who was aware of my complaint, and was told there is no active recall, and to "be safe" this is unacceptable. Either myself or someone else is going to get hurt.

- Littlestown, PA, USA

problem #162

Oct 102019

Edge

  • 120,000 miles
There is a partial recall on these model Ford Edge's. where the brake booster and brake master cylinder are defective and cause the brakes to fill with air and lose partial and sometimes total loss of braking power. This happened to my 2012 Ford Edge sport. I bought new factory parts and had them installed by a professional. They went out again. It had to do with he factory of the parts. Please place a mass recall on this part. My wife and kids shouldn't get into a wreck due to brakes going out again. They already have totally gone out twice. The 2nd time my wife with daughter and my son in the car couldnt slow down in time and got into a fender bender. It wasn't serious. This time. Thank you. Also, another problem that has been noted by thousands of Ford Edge owners is the style of fuel door. It doesn't seal properly which in return causes a check engine light to appear on the instrument cluster. Please investigate this issue as sell. Thank you.

- Molino, FL, USA

problem #161

Dec 022019

Edge

  • 197,000 miles
While traveling 45 miles per hour on an icy road, I lost my brakes completely, the pedal going to the floor. There were no other cars close, and I was able to recover. The repair found the ABS motor to have an open valve which robbed the system of pressure. There was no aftermarket ABS motor available, so I had to buy another Ford part for $650 which I fear will also fail. I see there are numerous similar incidents on the web and I feel this should be the subject of a safety recall. I do not feel safe in this car.

- Reno, NV, USA

problem #160

Jul 052018

Edge

  • 100,000 miles
The contact owns a 2012 Ford Edge. The contact stated that one side of the brake caliber emitted more pressure than the other, which caused the brake pads and rotors to wear over time. The contact previously replaced the same parts twice. The contact took the vehicle to an independent mechanic for diagnostic testing and repairs in the past. The dealer and manufacturer were not notified of the failure. The vehicle was not repaired for the recent failure. The failure mileage was approximately 100,000.

- Milwaukee, WI, USA

problem #159

Oct 272019

Edge

  • 102,000 miles
The contact owns a 2012 Ford Edge. While parking the vehicle in his garage, the vehicle failed to stop when the brake pedal was depressed. The vehicle eventually rolled to a stop. There were no warning indicators illuminated. The vehicle was taken to five star Ford dallas/plano (located at 8900 w president george bush hwy, dallas, tx 75252, (972) 985-3600), but was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 102,000.

- Frisco,, TX, USA

problem #158

Oct 032019

Edge

  • 72,000 miles
Brakes go all the way to floor. I have had brake booster replaced and master cylinder and still there is an issue. See that other people are having same issue and that Ford needs to check into this before somebody is badly injured!

- Dayton, OH, USA

problem #157

Oct 212019

Edge

  • 125,000 miles
Brakes have failed twice on this vehicle in driveway.

- Millongton, TN, USA

problem #156

Jul 182019

Edge

  • 120,000 miles
Driving down a steep hill after picking up my infant child from daycare my brakes lost all pressure. My brakes had depressed all the way to the floor before catching any brakes at all. I immediately threw my car into 1st gear and began my very slow and scary descent into town and immediately into the service station. I parked the car, shut off the engine. When the technician came to test drive for issues as there were no codes being thrown, the car had regained its normal brakes. I had mistakenly assumed it was a glitch of some sort and two weeks later it did the same thing in the middle of driving in town. I was able to pull over, shut the car down and restart the engine, but this time the car did not regain the brakes as normal and is still not driveable with my kids in tow. We have managed to park it in the meantime, but this is extremely unsafe and needs to be investigated.

- Montrose, CO, USA

problem #155

Sep 012019

Edge

  • 50,000 miles
When normally depressing the brake pedal, the ABS intermittently activates. Also, the brake pedal gets soft. There are very new brakes on my 2012 Ford Edge. The local Ford dealer, Ford customer service hotline all say there is no known issue as this. There are website listing numerous accidents indicating same issues where ABS activates, brake pedal goes to the floor resulting in an accident. This issue needs to be corrected by Ford and a recall performed. So far, no known deaths but there have been many accidents with injuries. The issue is in the ABS, not the booster, not the master cylinder. Disabling the ABS removes the issue. Ford needs to fix this problem asap before someone dies.

- Naperville, IL, USA

problem #154

Sep 182019

Edge

  • 111,030 miles
Breaks are hard and then go to the floor. Break flued seems to be leaking from the break booster. My wife inherited this vehicle from her mother who has parkinson disease and can no longer drive. She took ownership on or about August 19, 2019. She has complained about the breaks, but the problems seemed to come and go. Over the past 2 days the brakes failed several times with her narrowly avoiding major accidents.as she attempted to stop at lights in a 45 mph zone in the city of flower mound tx. The car is not safe to drive. Millage is currently 11,1030.

- Flower Mound, TX, USA

problem #153

Jul 092019

Edge

  • 136,000 miles
Intermittent brake failure. First occurrence on 7/9/19. Most recent, today, 9/17/19. No warning lights, system shows brakes are ok, fluid level is continually perfect. Absolutely no warning. You go to apply brakes and it suddenly goes straight to the floor. First 3 occurrences I was able to pump the brakes hard 3-6 times and it gradually went back to normal. 4th time resulted in brake failure multiple times over a 2-3 mile period, continually pumping brakes. They would start to stiffen up, be spongy, fall to the floor again, stiffen up, fail, spongy, etc. This is a serious safety issue and there appears to be numerous complaints about this. How many crashes or deaths will it take to hold the manufacturer accountable? this needs to be investigated thoroughly, the issue needs to be determined and corrected prior to the loss of life or serious injury. Previous complaints show costly repairs with no result of the issue being corrected. All 4 instances of brake failure I have experienced I was in motion, on a county road, three instances of turning and one going straight.

- Davisville, MO, USA

problem #152

Sep 082019

Edge

  • miles
"takata recall' - I cannot count how many times this has happened to my vehicle. The breaks just refuses to function and the speed would not decrease. I have taken it to the dealership several times and they cannot find anything wrong with the breaks and they are not doing anything about it. Last Sunday (September 8, ), my family and I almost died on the way to church. The vehicle would not stop!!! it finally came to a halt after been stopped by a pavement. I had to call Ford for a tow truck (which I had to pay for but they gave me a discount). My car has been with their service department for three days now. They keep saying that they cannot find anything wrong with it - this was exactly what happened the first time and 1-2 months later, we are back at the exact same spot!! there are several people online with the same issue. This car is not safe. Who else is supposed to diagnose a car but the manufacturer?!! if the manufacturer cannot find what is wrong with it, then the world is in big trouble. I thank god for always protecting myself and my family. My vehicle was in motion from highway to turning to red light. This car is not safe for the road. * the next page: I answered yes to "was there a crash" - I didn't crash into another vehicle, I crashed into a pavement at church that stopped the car.

- Princeton, TX, USA

problem #151

Sep 102019

Edge

  • 60,000 miles
Intermittently, at low speeds the brake pedal is hard to depress and braking is difficult. It occurs frequently in reverse and less so in drive.

- West Chester, PA, USA

problem #150

Aug 052019

Edge

  • miles
The contact owns a 2012 Ford Edge. The contact stated that the brakes were malfunctioning. The contact noticed a crack on the driver's side rotor that pulsated when driving down a hill. The contact suspected the dealer switched the VIN with another vehicle when she took it to jeff wyler Nissan of cincinnati (8680 colerain ave, cincinnati, oh 45251, (513) 385-1400) earlier for air conditioning repairs. The repairs had not yet been completed. The dealer denied the VIN accusation and the contact was seeking legal assistance. The manufacturer stated that since the dealer was not authorized by them, they could not assist. The failure mileage was unknown.

- Cincinnati, OH, USA

problem #149

Aug 022019

Edge

  • 85,600 miles
While my wife was driving the car, she was not able to stop the car in a timely manner, the brake pedal went completely to the floor. We took it to the Ford dealer and they said it was most likely the master cylinder, they replaced it but the problem was still there. They then replaced a hydraulic brake module and said it was ok. We picked it up, paid $781.40 for the repair. We drove it home approximately 1 mile, and the problem had not changed, we almost went through the garage before it would stop.

- New London, WI, USA

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