10.0
really awful- Crashes / Fires:
- 10 / 0
- Injuries / Deaths:
- 14 / 0
- Average Mileage:
- 56,907 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Although my vehicle was not included in the bath of 2013 Ford Edge's that were recalled for the brake booster going out, it is having the same issue, , brakes become suddenly spongy and you can hear air leaking from them. Took it to my Ford dealer who diagnosed the problem as the brake booster.
- York, NE, USA
Brake pedal is spongy, takes more effort to push to have an effect on the brakes, and there is a hissing sound. Brake booster is bad.
- La Vista, NE, USA
Trying to stop at 35-40 mph at a red light, brake pedal went all the way to the floor, had to step very hard on the brake pedal to stop. After that I felt a spongy brake pedal, hissing sound, and abnormal braking movement. Dealership initial diagnosis; brake booster & master cylinder, at a cost of 1600 could not figure out why they still have a spongy pedal, now asking for 800 more for a ABS module. Complete defective brake system from Ford! 2013 Ford Edge 125,000 miles
- Sylmar, CA, USA
Driver noticed the breaks needing extra pressure to get vehicle to stop, hissing sound when break pedal is depressed, at times breaks are spongy, at times breaks need extra pressure then all of a sudden pedal goes to the floor board and very rapid stop takes place. All this happens from varying speeds while stopping.
- Louisville, KY, USA
My brake pedal would be very difficult to press, causing longer stop times. This would happen randomly, but multiple times every day. For safety reasons, I had to leave ample space in front of me, and could not let my children drive my car. When I spoke to my mechanic, he told me it was the brake booster. Ford currently has a "program" (13N02) for replacing the brake booster, but my vehicle is not included in the manufacturing dates involved. My vehicle was manufactured 2 months later than the the dates involved. I had the brake booster replaced on my own, and Ford would not give me any compensation for the faulty part.
- Brookfield, IL, USA
Vehicle was driving roughly 60mph on a highway when driver attempted to stop. The brake pedal had to be fully pushed into the floor for the car to begin slowing down. The car did eventually stop. The driver then continued to drive slowly (5-10mph) on back roads and when attempting to brake the brake hardly needed to be tapped and the car stopped immediately. There was an air deflating noise and screeching noise when applying the brake. Took the car into a Ford dealership and they identified the issue as a power break booster and vacuum hose failure. Ford currently has a customer satisfaction program (13N02) for select 2011-2013 Ford Edges with under 150,000 miles. My car is a 2013 Edge with 139,773 miles. However Ford claims the vehicle is not covered under the extended warranty program.
- Eau Claire, WI, USA
The contact owns a 2013 Ford Edge. The contact heard a hissing noise when she depressed the brake pedal. On other occasions, the contact had to apply more force to stop the vehicle. The contact called chaparral Ford (102 co rd 773, devine, tx 78016, (830) 665-4461) and was informed that the vehicle was not included in a recall. The contact was informed that she could bring in the vehicle to receive a repair estimate. The manufacturer stated that the vehicle was not included in an extended warranty and to call NHTSA. The failure mileage was 138,000.
- Natalia, TX, USA
Sudden onset of erratic braking. Pedal feels incredibly firm at times, requiring significantly more pressure than normal to stop. Other times the pedal is spongy and have a huge amount of pedal travel. When the brake is applied there is an audible hissing sound, and if depressed fully, there is a loud audible squealing sound.
- Concord, NC, USA
I noticed that it took more effort to press the brake pedal to get my vehicle to stop. I brought the vehicle in to be checked. They told me it is the brake booster and will need to be replaced. They told me the cost would be $1000. I found a Ford customer service bulletin #13N02 that specifically explains what I am having repaired. This bulletin affects 2010 to 2013 Ford Edge for 10 years or 150,000 miles. I was told by the dealership my Edge VIN is not on the list. This is the exact same issue occurring with my vehicle and should have been recalled before it became an issue. It was lucky I didn't hit anyone or anything.
- Henderson, NV, USA
When applying brakes at start up and at slow speeds brake pedal gets hard to press. At higher speeds brake pedal becomes spongy and you don't have much brake pedal left. When in traffic and gradually moving forward break pedal becomes hard to press again. When setting at idle after warmed up pedal will go all way to floor and a loud screeching sound can be heard. Problem is with the brake booster. A recall was issued for that year (2013), recall number 13no2. Dealership claims it doesn't cover this vehicle because it wasn't manufactured at a specific plant. This Edge has the same description of problems that lots of other people have described on line for that year of vehicle. You never know when brakes are going to be hard to press or if they're going to be spongy. Vehicle has only 45,000 miles on it. A brake booster shouldn't be failing that soon unless their is an issue with quality of manufactured part.
- Whiteland, IN, USA
The brakes became mushy and lost all stopping ability while driving almost causing me to run into vehicles in front of me. The Ford dealer informs me that the brake booster has failed and it will cost $950 to repair/replace. The dealer also informed me that while there is a recall on this exact problem on the 2013 Ford Edge, my VIN number is not included. My vehicle only has approximately 45 thousand miles on it and only driven by my wife and I in and around the local area...we are both in our 70S. While researching this issue I found that there are literally hundreds of brake booster failures on the 2013 Ford Edge that are exactly like the failure I experienced. So why would my VIN number be excluded from the recall. Obviously this is a defective brake system and should be repaired at no cost to me.
- Virginia Beach, VA, USA
Break booster went out on car. The 2013 Ford Edge did not include my VIN.
- Yukon, OK, USA
The contact owns a 2013 Ford Edge. While driving approximately 35 mph, the brake pedal traveled all the way to the floorboard without warning. The contact stated that the brakes seized often. The dealer was not contacted. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was scheduled for a check-up by an independent mechanic. The vehicle was not diagnosed or repaired. The failure mileage was approximately 113,000.
- Dayton, OH, USA
Brakes started losing grip as I entered a 4-way stop. Car barely stopped and brakes worked intermittently after. Brake booster failed. An extremely common problem on Ford Edge cars. Mine missed the chance to be covered under extended warranty by one! month. Lucky the car stopped, unlucky that it was an expensive fix.
- Knightdale, NC, USA
Starting a few months ago, the brake pedal on our 2013 Ford Edge went very soft upon braking making the vehicle very difficult to safely stop. Took the car to the Ford dealer and they could find no issues as the problem seemed to resolve itself. The brake issue reoccurred again, but, again the dealer could find nothing as it resolved itself. Last week the issue occurred again. This time, the dealer finally diagnosed the fix as a new master cylinder and brake booster; they are currently making the repairs at a cost of approximately $2,300 (won't have the final cost until I pick it up next week). This is my wife's vehicle and all of the failure occurrences were when she was operating the vehicle. She clearly states that her safety was severely compromised with each occurrence as the vehicle was extremely difficult to safely stop. Additionally, was told by the dealer that although this issue for this model year have been recalled by Ford, our vehicle is not covered. With all of the occurrences of this very important safety issue Ford motor needs to cover the cost of the repairs. A full and complete recall needs to be issued because the vehicle's driver as well as the driving public is at risk of injury and even death especially since the problem is intermittent and when it does occur is a complete surprise to the driver.
- Stone Mountain, GA, USA
The contact owns a 2013 Ford Edge. While driving and attempting to stop at a traffic light, the brakes did not work. The vehicle was halfway past the light in the middle of the intersection. The vehicle was taken to an independent mechanic who diagnosed that the brake boosters failed. The mechanic referred the contact to a dealer. The contact called norm reeves Ford Lincoln (18900 studebaker rd, cerritos, ca 90703) and was informed that the repair would cost $800. The manufacturer stated that there was no recall on the vehicle. The contact discovered that a safety letter was issued for the brakes for an extended warranty when the vehicle was owned by the previous owner. The failure mileage was 109,000.
- Gardena, CA, USA
A day ago as I was driving my 2013 Ford Edge, I noticed that it took more effort to press the brake pedal and went almost to the floor. When I did this it made a hissing and squeak sound. I brought the vehicle in to be checked at a Ford dealership in Delaware. They told me it is the brake booster and will need to be replaced. They told me the cost would be $1100. I found a Ford customer service bulletin #13N02 that specifically explains what I am having repaired. This bulletin affects 2010 to 2013 Ford Edge for 10 years or 150,000 miles. I was told by the dealership my Edge VIN is not on the list. I called Ford and they are looking into it but they need to cover this as I was told can pose a dangerous situation of the brakes failing.
- West Chester, PA, USA
Brakes are hissing and spongey. I think it is the brake booster. Ford acknowledges the issue with these brakes but says my car is not listed in the recall
- Terlton, OK, USA
2013 Ford Edge current issue: Without any warning brakes started hissing and screeching. In the same day the brakes were hard to press and did not stop the car and then they were loose to the floor, but they did not stop the car. I googled and found out that some vehicles with the same year 2013 have a recall, but my VIN was not included. The symptoms lead to a failing break booster. My cars information system check does not show any warnings, brakes say ok, but I am not able to drive my car. The brakes are not grinding. Twice I had to swerve onto the shoulder of the highway to avoid rear ending the car in front of me. This is frightening to occur to anyone without a system warning.
- Plainfield, IL, USA
- Calera, AL, USA