10.0
really awful- Crashes / Fires:
- 1 / 2
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 62,390 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Driving along normally, the Wrench Indicator light comes on and the vehicle looses all engine power and until you turn the vehicle off, it will only run at about 2 mph. This has happened several times over a period of about four weeks. Each time this occurred, the vehicle began working normally after it was turned off and turned back on. The car was taken twice to a local repair shop in Ocean View DE. In each instance, no codes could be recovered and the malfunction didn't occur while they were troubleshooting. I was advised to take it to a Ford Dealer. We took it to the Boulevard (Preston) Ford dealership in Georgetown DE. It was in their shop for 5 days and they also could not identify the problem. We were told that they ren diagnostics on it and test drove the vehicle twice while it was in their hands.
- Ocean View, DE, USA
2013 Ford Edge "Water pump" The Water pump is driven off the timing chain. When the water pump fails it either leaks into the engine on early models or it throws the timing out. The dealer wants $2500 to replace the water pump because of all the labor too get to the pump inside of engine. You have to pull the timing chain cover. Remove most of the engine to get to it. When the timing is knocked off from the pump, Valves hit pistons. Now you have to pull heads and replace bent valves. Duel overhead cams. If the pump leaks coolant into engine, Game over! Milk shake! The engine bearings are gone. New Engine! This is without a doubt the worst designed engine out there. They could have made the pump to be driven from the outside of the timing cover from the serpentine belt. It has two belts! This is an engineering cluster f*! Good Luck!
- Reseda Ranch, CA, USA
I was told once that body control module wàs bad then I call to get it replaced and they said it wasn't bad. Windshield wipers go when they want then sometimes they won't work at all. Windows will roll down when rolling up or roll up when rolling down. Radio has been delayed. Sometimes definitely not eco boost. Pushes slower than my grandma's 1999 Buick. Brake boost was replaced in July ànd now again I have no breaks whatsoever I have to drive with the emergency brake
- Owensboro, KY, USA
The contact owns a 2013 Ford Edge. The contact stated while driving 30 MPH, the vehicle stalled without warning. The contact was unable to stop the vehicle. The vehicle began to roll forward and veered off the road. In a panic, the contact exited the vehicle from the driver's side door. She stated that the driver-??s side rear tire rolled over her right leg however, she suffered no injuries. A police report was not filed. The contact called a relative to assist her and the relative was able to restart the vehicle and drove to an independent mechanic. The independent mechanic diagnosed the vehicle with a defective timing chain which resulted in engine failure. The manufacturer was notified of the failure and requested pictures of the engine to start an investigation. The vehicle had yet to be repaired. The failure mileage was 165,000
- Grand Prairie, TX, USA
Engine dies on road when engine has not reached maximum engine operating temperature in most cases. Engine dies-pull over to curb-put in park-engine restarts-operates normally after shut down. Has happened 4 times-could be dangerous- last time died with another vehicle close behind. Possible wreck event could take place under these conditions.
- Pryor, OK, USA
The contact owns a 2013 Ford Edge. The contact stated while driving at various speeds, the vehicle stalled. The contact stated that there was no warning light illuminated. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 107,000
- Louisville, OH, USA
The engine light is on in my car. I took it to a repair shop and they said it had the codes of P2196 and P2198 a H02S heated oxygen sensor is malfuntioning. When the rep pulled up the codes he informed me they had thousands of my same vehicle with the same problem. I contacted Ford warranty and they said it was not covered. This is horrible for Ford to know this is a defect on their vehicle and not be responsible for fixing it. So I would like to launch this formal complaint. I will never buy another Ford vehicle again. The aip has gone out in my vehicle and I have had other issues that the Ford warranty has said did not apply. The vehicle was in motion when the light came on.
- Newburgh, IN, USA
The vehicle failed to brake properly and maintain its distance.
- Ontario, CA, USA
1. low engine oil pressure light continues to come on and cause the vehicle engine to seize up. Checked oil level which was good and changed oil. While driving the vehicle on city streets it continues to seize the engine up and cause the vehicle to become stationary. It takes a few tries before the engine will turn over when I try to restart the vehicle. 2. the brake issue continues to happen daily that the brakes will fail and not allow me to use them while in stop and go traffic. It seems to do alright on the freeway or when I am at a constant speed. They make a whooshing sound and make the brakes extremely difficult to push the brake pedal down and sometimes it will not allow me to use the brakes at all. I have taken it to 2 different mechanics and I am waiting for an appointment to go to the Ford dealership and have it checked out. The low engine oil pressure light has been going on for months. It will come on and go off quite often but it is not throwing any codes so the mechanic shops can't diagnose the issue. The brake issue is fairly recent within the last 2 weeks. I have an appointment on October 27th 2020 at 8 am for the brake and engine issue.
- Nampa, ID, USA
My 2013 Ford Edge has been having issues with the driver's door latch sensor. The sensor does not work properly and the vehicle computer is constantly thinking that my door is ajar. It illuminates the interior lights causing distractions and safety issues for me trying to drive and other drivers around me, especially since I work 3rd shift and do a lot of nighttime driving. It has drained my battery numerous times due to it setting my alarm off intermittently because it all of the sudden thinks my door is open when I have it parked. I have read so many complaints of this issue. This should have been a recall by Ford years ago as this is a safety hazard. Ford sent a letter out stating that they would do a one-time courtesy fix for people having this problem, however, they listed requirements for mileage and age of vehicle that you had to meet to have them fix it. So even though I have owned this car since 35,000 miles, they told me that I didn't qualify. Ford is not going to step up on their own and be responsible about this, they need it to be forced on them to do so.
- Queen Creek, AZ, USA
Car shut off while I was driving 65mph in motion on highway no warning, I am very frighten to drive the vehicle it happened 3 times prior to the first one, mechanic has no idea why this is happening. This is very dangerous and a serious matter
- Hillside, NJ, USA
Driving heard a clunk sound and car went into limp mode. Going 50 mph on straight roadway. The 'wrench' light came on and vehicle continued in limp mode. Pulled over and put on emergency flashers. Car had to be towed to dealership. They put on machine to check codes and found nothing and there was error no code stored. Before they can do anything to fix vehicle they need it to replicate error. The wrench light is out, but now worried to drive because nothing was resolved.
- Sandston, VA, USA
While driving in town car lost power and limped along. Yellow/orange wrench light came on. Pulled over turned engine off then restarted, worked fine. Manual said power train loss of power. Three times it's happened and Ford can't find code to determine problem. No confidence in car. If happened on highway at high speeds there probably would have been major accident
- Muncie, IN, USA
Fuel leaks while filling tank. Fuel runs out below mud flap.
- Huntington Beach, CA, USA
The contact owns a 2013 Ford Edge. The contact stated that while in park, the vehicle stalled the oil light illuminated. The vehicle was taken to an independent mechanic where a road test was performed. The technician was unable to diagnose the failure. The dealer was not called. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 138,602.
- Indianapolis, IN, USA
Smelling fumes inside the car when driving and it lingers the vehicles is parked, even smell fumes inside the car the next day. Smells like exhaust fumes. It occurs whether I'm on the street or highway.
- Memphis, TN, USA
The contact owns a 2013 Ford Edge. The contact stated that there was an abnormal fuel odor coming from the fuel tank. The contact stated that the check engine warning light was illuminated. An independent mechanic confirmed a fuel leak and fuel evap failure. The vehicle was not repaired. The contact referenced the failure to NHTSA campaign number: 14V002000 (fuel system, gasoline) however, the VIN was not included. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.
- Fosters, AL, USA
Since July of 2019 until I had it repaired end of January 2020. My car would shut off(the engine) completely go into limp mode-five times in the past six months thank god the drivers behind me were alert enough to notice my car go into limp mode-I could've been killed-literally it was 55 miles per hour I would go or sometimes 25 mph-I took it to different Ford dealers and it was stated wait til a light goes on so they could make a diagnosis or copy a code-well soon as I started the engine it would be drivable til boom it would shut off again in couple of weeks with no warning. Finally, I did some research about the throttle body and guess what told a dealer to replace it and hasn't shut off since. Thank god I did my own research-states there are currently recalls but guess what enough people haven't complained about the 2013 Edge for it to be on the recall list-its an easy fix-and my sons could have lost a mother-husband could've lost a wife and elderly parents loose there primary caregiver all because of a part which is an easy fix. I beg you please add the 2013 Ford Edge on recall not because of the money-but because I got no help from mechanics from three Ford dealer-I was told wait til a diagnostic light comes on-well guess what the last Ford dealer I went to which was 100 miles round trip told me with this part a diagnostic light does not come on-had I not done my research and taken it to right Ford dealer I could've been killed-dont let this happen to someone who doesn't have time to do the research-alert them with a recall-and please let me know if you do put it on recall--I would appreciate a refund-for my time and trouble. And for putting my life in danger-you can't put a price on that!!!!!!!!!!
- Patton, PA, USA
The contact owns a 2013 Ford Edge. The contact stated that while driving at an unspecified speed, the brakes malfunctioned and failed to immediately stop the vehicle causing the stopping distance to be extended. The vehicle was taken to an independent mechanic who replaced the brake pad and rotors however, the failure recurred. The check engine warning light illuminated and the vehicle stalled. The vehicle was taken back to the mechanic who diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The local dealer was not notified. The failure mileage was 135,000.
- Rushville, IN, USA
- Camp Springs, MD, USA