10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 38,301 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Door ajar light stays on when door is closed interior light stays on inability to lock doors when inside faulty latch
- Onalaska, WI, USA
Door ajar light stays on even when door is closed. This keeps dome lights on and side mirror lights along with the doors not locking which is a secure/safety issue. Also the fact that the dome light can blind the driver at night and this runs the battery down. Ford dealerships say its a known defect for new and used vehicles and I opened up a case with Ford and they refuse to offset the costs to fix it. They just say keep your receipt in case they ever do a recall. There is a petition on line because it affects so many people. Ford needs to address this to avoid lawsuits! its a burden to consumers because the cost to fix is over $500 at a dealership. This happens when stationary and in motion. My wife and baby almost ran off the road because the light won't go off at night and blinds her view. Plus it has left her stranded at work with a dead battery. See link for details. Https://www.youtube.com/watch?V=8rlmgeehq38
- Wetumpka, AL, USA
Driver door ajar light stays on even when the door is shut!interior dome lights stay on and it tells you to shift the car to park. Does not matter how many times you shut the door it is still sensing it is open. I have to shut the door mulitple times and use the key fob until the lights go off so the battery does not run down. You can shut the door and finally get it to turn off, then start driving and it will tell you to shift to park that the door is ajar and the dome lights come on. The estimate from the dealer to repair is $500. This is a major safety concern because my door will not lock while it is showing its ajar and I have children in the back seat that could open it, it is very distracting, frustrating and when it happens at night my lights will not go off and you can not see clearly. I have seen so many complaints regarding this and is very disappointed that Ford is not concerned as well!!!!
- Williamsburg, OH, USA
My door ajar light dome light stays on even though the door is shut it's dangerous while driving at night due to domelight staying on its distracting cause door ding sounds off while driving been stranded one time cause dome light stood on but the one thats the worst I was so used to still driving with light on I was in my parking lot luckily with wife I turn on car dome light is on so I figure door is shut its just the sensor going off like always but door shut this time the door was open not shut I turn and fall off car lucky wife pressed break one day a person is going to think its just the sensor going off and door is locked while actually its open get hurt and ill be the first witness for that persons lawsuit against Ford cause they are acting like thats not a recall situation shame on Ford I will never buy a Ford and will tell everyone and their brother the same thing they say buy a Ford cause its Ford tough better said Ford tough luck
- New York, NY, USA
My door ajar indicator will not stop alerting me that my door is open regarless of the doors staet closed or not. So now when driving my interior over head lights will not go off even at night impairing my vision. Ford dealer ship refuses to fix this problem I only have 35000 miles on the vehicle and this is the second time I have taken it in for this same failure. The first time they fixed it and it lasted about a year now they refuse to fix it. Not only do I have to disconnect my battery at night or the lights wear it down but now that my interior lights stay on at night it makes it hard to see the traffic around me.
- Royal Oak, MI, USA
The driver door ajar light comes on and the shift to park warning comes on the bells dings and all inside lights stay on.whether the car is on or not, the lights stay on. I've had to replace my battery because the lights won't shut off. I cannot open and close the door to get the warning to go off. Also the dash lights an overhead lights will come on when no one has even been in the car it's making me crazy!! I called Ford customer service ad the told me to try to get my third party warranty to cover the repairs.this is all bull crap, Ford needs to recall and repair everyone's problem.
- Payson, AZ, USA
27500 mileage stationary and in motion interior light will not go out, driver door light ajar when stationary and in motion, interior lights come on when vehicle is in no motion and keys are taken out ignition, engine light on when stationary and in motion
- Ellijay, GA, USA
Driver door ajar light stays on constantly even though the door is securely closed, also the vehicle doors will not lock when the car is in motion, the interior courtesy lights stay on while car is being driven which makes night vision impossible. Alarms go off constantly while driving calling for the driver to stop and shift into park
- Alexandria, VA, USA
Door ajar light will not go off on drivers door (front left) when starting vehicle. When turning off vehicle dome lights will not go off both instants I have to continue to open and close door and play with the lock until the door ajar light or dome lights goes off. I have read that this is a big problem that Ford does not recognize.
- Naperville, IL, USA
Ford Edge 2013 error code "door ajar" would randomly come on while parked or driving when the door was actually closed. Door would have to be repeatedly closed in order to make the "door ajar" error go away. "door ajar" error would come back even if the door was closed successfully without the error before. While driving, "door ajar" warning would sound off triggering dashboard lights which would startle the driver and cause a safety hazard. When the car was parked, "door ajar" error would prevent lights in the vehicle from turning off. "door ajar" error would prevent the doors from being locked via remote or lock button in the car.
- Matteson, IL, USA
Whether in motion or not, door ajar light stays on from left front door. This is dangerous situation
- Burbank, IL, USA
The door latch sensor doesn't seem to be working. The door is closed but is says it's not. I can not lock the doors and my overhead lights stay on and the battery will die. I've taken it into the dealership before and they say the sensors are dirty and they cleaned them, but it didn't fix the problem. It happens at all times (stationary or moving)
- Winona, MN, USA
Car door sensor on driver's side no longer registering that the door is closed. Lights remain on, warning message constantly flashes, and message to shift to park with warning chime goes off every time I stop the vehicle, and the car does will not lock.
- Fredericksburg, VA, USA
Driver side door ajar indicater stays on after door has been closed. Overhead lights stay on when door ajar indicated is engaged which is a driving hazard at night. This issue occurs both when idle and while driving.
- Amarillo, TX, USA
My driver door ajar light stays on and will not lock the doors even though it is clearly shut completely. This allows the dome light to remain on also. After several times of opening and shutting it finally registers that it is closed. Had my mechanic look at it he cleaned it and lubed it which cleared it for a day but is doing it again. Looks like it needs a whole new door latch. I have found many complaints about this same issue but no recall from Ford. This has been happening for approx. 1 month but has gotten progressively worse.
- Lerna, IL, USA
The vehicle was purchased new in Dec. 2013 and as of today has 54,500 miles on it. As of today it has now gone through 2 headlight bulbs, one for each side. The first was Jan. 2016 and the second yesterday. I believe there is a defect in the way the headlight high/low beam system is made in the Edge. A single bulb is used for both high and low beam. When the driver switches to high beam the entire bulb socked or light housing is commanded up. This is noticeable inside the vehicle with a loud bump from the headlight area. I believe the force of this movement contributes to the shortened life of the bulbs. If driving at night it's possible both bulbs could be broken when switching from low to high beam. Should this occur at night it could lead to a vehicle crash due to loss of visibility, possibly resulting in injury or death.
- Washington, NC, USA
When shut, the door does not register as such. I have had to open/close it several times before the "door ajar" signal goes off. This issue has been progressively worsening, and now I believe the 'sensor' has completely failed. The door shuts, locks, and arms the alarm, yet the dome light and ajar symbol continue to stay on. Ford has told me this is a "wear and tear" issue that they will not cover! I have seen this issue affect many Ford models between 2001-2015 but more prominently when it comes to the Edge. I got the vehicle 08/2015 and this issue started occurring intermittently by 12/2015; now, this is occurring each time I have to open the driver door.
- Citrus Heights, CA, USA
Driver's side door ajar light will not always go off when door closes. This causes interior lights to remain on going down the road and at night causes driver to not see as well. Also, doors will not automatically lock when door sensor doesn't work correctly which is worrisome in some parts of town. Many times dome lights may stay on for hours when door shows to be ajar. This of course causes battery to run down which has required battery to be replaced. Please help as I now know there are many Ford owners who will not purchase or recommend any Ford to family or friends.
- Longview, TX, USA
Door ajar comes on while the door is closed and you have the open and close the door more than 50 times for it to go off......Ford needs to redesign or replace sensors/ door lock mech. Especially not even being 2,000 miles after replacement and from what I've read online with other Ford Edge owners and other Ford vechical owners this is a very common problem
- Austell, GA, USA
- Round Rock, TX, USA