This issue has been going on for a long time now. I just now found your website to report it. 9 times out of 10, when I start my Edge and put it in reverse, I get the dreaded “Camera is unavailable. Contact your dealer.” Message. Sometimes, albeit rarely, the camera will come on and everything will be upside down for a few seconds and then go off and give the message. On the off chance the camera does work, the grid lines aren’t there anymore, and we haven’t reset anything to cause them to go away.

Researching this online, seeing how many people have the exact same issue - you would think Ford would do something about it. It certainly seems like a safety hazard to me! This is one of the features I wanted when I selected this car to buy. Frustrating!!!!!