10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
44,054 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #9

Oct 222020

Edge

  • 82,000 miles
When you are driving and braking, the pedal is very strong and the car hardly stops

- Bayamon, PR, USA

problem #8

Jul 312020

Edge

  • 15,000 miles
Power seat assembly is broken and it looks to be a common problem and it needs addressed asap before someone get killed. My family was driving on the interstate and the seat made a very fast "zip" or "ratcheting" noise and immediately tilted backwards several inches causing me to swerve all over the road. In my search of this problem, I found it was a very common problem and a very expensive fix all the while Ford refuses knowing about

- Fort Mill, SC, USA

problem #7

May 012016

Edge

  • 40,000 miles
Drivers side seat and passenger seat appear to be loose and rock back and forth when starting and stopping quick and it has been reported to the dealership several times at service and nothing seems to be done to fix it and it has been that way since the vehicle was purchased and it had warranty left at that time and also extended warranty was purchased in 2016

- Bryan, OH, USA

problem #6

Jan 072020

Edge

  • 83,000 miles
Driver door ajar light remains on when door is completely closed and interior lights remain on. Safety hazard when driving at night also a drain on the battery. Vehicle was stationary when problem occurred but could not resolve and had to drive with interior lights on at night.

- Burleson, TX, USA

problem #5

Sep 272019

Edge

  • 73,461 miles
Power seat assembly is broken and it looks to be a common problem and it needs addressed asap before someone get killed. My family and I were driving on the interstate and the seat made a very fast "zip" or "ratcheting" noise and immediately tilted backwards several inches causing me to swerve all over the road but gained control of the vehicle. In my search of this problem, I found it was a very common problem and a very expensive fix all the while Ford knowing about it, but not fixing the weak problems causing this. This is 100% a safety factor for everyone on the roadways and it needs addressed now before it becomes a statistic with injuries or worse gravestones. The part at first glance and educated guess is to be the motor drive gears or what Ford is calling "rails". they expect you to purchase the whole "seat adjuster" bt4Z-7861711-D for what is 100% a road safety hazard.

- Paducah, KY, USA

problem #4

Aug 302019

Edge

  • 63,000 miles
When accelerating, the driver's seat rocked upward and I almost lost control of the car. The rear of the seat remained attached to the rail. The diagnosis per the Ford dealer was that the seat rails were faulty and needed to be replaced. This is a 2014 model car, and I have never had such an issue after over 40 years of driving.

- The Woodlands, TX, USA

problem #3

Aug 302019

Edge

  • 31,000 miles
When lowering the drivers power seat the mechanism clicks loudly the whole time lowering. When coming to a stop the seat juts forward. When accelerating from a stop the seat juts backwards making it difficult to control gas and brake pedal..

- Vista, CA, USA

problem #2

Jul 222015

Edge

  • 9,000 miles
This problem has been confirmed to exist in both a 2011 and a 2014 Ford Edge. With a passenger weighting 72-75 lbs in the front passenger seat, the air bag turns on and off depending on how the passenger is sitting on the seat. This same passenger has traveled almost 50,000 miles in a 2011 mustang which has a similar sensor system and has never had the air bag turn on. We are able to reproduce this problem at will. This information suggests a problem in the Ford Edge with the software that monitors the front passenger seat sensors and determines when to turn on the front passenger air bag. This was reported to Ford on 07/22 and we checked on it on 09/23 and there was no update, indicating that they have not taken any action on this.

- North Liberty, IA, USA

problem #1

Sep 092014

Edge

  • 23 miles
The car salesman was demonstrating how the rear seat backs fold down. He was on one side of the car, I on the other. We both returned the seat backs to their upright positions. He returned his seat back slightly beyond vertical. My wife sat in the seat, leaned forward, and pulled the lever to move the seat back to its vertical position. The seat back sprung forward. It forcefully hit my wife's back and neck, causing her to nearly lose her breath. It hurt her. The salesman then said she should have been leaning against the back when she pulled the lever to keep it from springing forward. The problem is not with the salesman and his instructions, it is with the force of the seat back springing forward.

- Lynchburg, VA, USA