The contact owns a 2014 Ford Edge. The contact stated that while driving at an undisclosed speed, upon depressing the brake pedal, the pedal was abnormally firm. The contact then heard a hissing sound coming from the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the brake booster. The vehicle was not repaired. The vehicle was not repaired. The vehicle was taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 13N02, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 115,000.

- Akron, NY, USA

The contact-??s mother owns a 2014 Ford Edge. The contact stated that while his mother was driving at an undisclosed speed, she depressed the brake pedal, and the brake pedal became spongy and failed to stop the vehicle. The contact stated that his mother had to apply added pressure to the brake pedal and the brake pedal extended to the floorboard and the vehicle stopped slowly. No warning light was illuminated. The vehicle was taken to an independent mechanic where the front brake lines were bled; however, the failure recurred. The vehicle was taken to the dealer, but the cause of the failure could not be determined. The manufacturer was not notified of the failure. The failure mileage was approximately 246,000.

- Wake Village, TX, USA

The contact owns a 2014 Ford Edge. The contact stated while driving approximately 40 MPH and making a right turn, the brake pedal was depressed and went to the floorboard. The contact stated the vehicle failed to slow as needed. The contact steered the vehicle off the roadway and used the parking brake to stop the vehicle. The contact shifted into park (P) and turned off and restarted the vehicle several times to regain braking functionality. The contact stated there was no warning light illuminated. The contact stated that the failure was intermittent at first but had become a recurring failure. Additionally, the vehicle lost braking functionality after driving over a bump or a dip in the road surface. The contact drove the vehicle to an independent mechanic who diagnosed and determined that the brake master cylinder and brake lines needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 70,000.

- Princeton, NJ, USA

The contact owns a 2014 Ford Edge. The contact stated while driving on several occasions at various speeds, the brake pedal was depressed, and the brake pedal remained on the floorboard. The vehicle failed to slow down as intended. The vehicle was towed to a dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 116,000.

- Colona, IL, USA

The contact owns a 2014 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal went to the floorboard while depressed. The vehicle was taken to two different independent mechanics who diagnosed that the ABS and brake master cylinder needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000.

- Murphy, TX, USA

The contact owns a 2014 Ford Edge. The contact stated that while driving at various speeds, the brake pedal was either stiff or soft upon depression. The contact also stated that the check engine warning light had illuminated the instrument panel. The contact had initially taken the vehicle to an independent mechanic who informed him that there was a service bulletin on the vehicle; the mechanic referred him to a dealer. Upon taking the vehicle to a dealer, he was informed that his vehicle was not covered under the service bulletin. The manufacturer had yet to be notified of the failure. The dealer repaired the vehicle. The failure mileage was 80,000.

- Pryor, OK, USA

The contact owns a 2014 Ford Edge. The contact stated while driving approximately 35 mph, the service engine warning light illuminated, and the wrench was displayed on the instrument panel. The contact took the vehicle to the dealer who diagnosed a brake booster and vacuum leak. The vehicle was repaired by an independent mechanic. The manufacturer was not made aware of the failure. The approximate failure mileage was 53,495.

- Las Vegas, NV, USA