10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 33,234 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Driver side door latch/sensor malfunction. Due to manufacture date of October 2014 my vehicle is not eligible under current recall for the latch (19N09) however my vehicle is currently at the dealership having the part replaced with out of pocket expense.
- Mentone, CA, USA
Door ajar / transmission not in park sensor is not working properly. Unsafe condition not knowing if door lock system is working properly. Have to stop numerous time while driving to check if door is actually closed and locked. Also will not allow interior lights to go off, and is safety issue when trying to drive at night. Extremely difficult to see due to lost of night vision. Ford motor knows of the issues for years but refuses to correct issue via a recall. The vehicle only has 31,000 miles on it.
- Boerne, TX, USA
Intermittent door ajar warning and cannot lock doors and dome light stays on. Ford has a customer satisfaction program (19N09) for this issue but the dealer told me that my VIN number does not qualify for this even though the door parts are the same part number from 2011 through 2014.
- East Peoria, IL, USA
My back up camera is projecting the image upside down when shown on the audio screen in the vehicle. I was backing up when the camera image changed from right side up to upside down.
- Saint Johns, MI, USA
Door ajar light comes on with driver's side door, even though door is closed. This in turn causes the lights to remain on inside, causing the battery to drain if not noticed. The door ajar light keeps the doors from locking, and can be a safety issue. This has happened many times now.
- Tijeras, NM, USA
The contact owns a 2014 Ford Edge. While driving 40 mph, the wrench icon illuminated and the vehicle immediately started to lose power, which caused the speed to decrease. The failure occurred twice. The vehicle was taken to avis Ford Inc (29200 telegraph rd, southfield, mi 48034) and was informed to return in a week for further observation. The contact took the vehicle to North brothers Ford Inc (33300 Ford rd, westland, mi 48185) where they replaced the electronic throttle body. The manufacturer was contacted and unable to assist. The vehicle was repaired. The failure mileage was 76,000.
- Canton, MI, USA
Our Edge currently has problems with the passenger compartment ac/heating. When you turn the ac on the drivers side blows hot air and the passenger side blows cold. When you turn the heater on the drivers side blows hot and the passenger side blows cold no matter where the controls are set. This started on 9-24-2018 and our vehicle only has a little over 42,000 miles on it. Very annoying.
- Rapid City, SD, USA
The contact owns a 2014 Ford Edge. While driving approximately 35 mph, the vehicle stalled without warning. The vehicle was not able to restart and was towed to darcars Ford (9020 lanham severn rd, lanham, md 20706, (301) 459-1100). The dealer diagnosed that the throttle body needed to be replaced and the battery needed to be repaired. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 32,580.
- Beltsville, MD, USA
Driver side front door ajar sensor failure. Sensor reads door ajar when door is closed that which keeps interior lighting on, dash alarm/warning stays on and drains the battery and could potentially leave you stranded. Found many people with this same issue on the same door, other door or multiple doors on the internet and many youtube videos showing this failure with most Ford SUV style vehicles in this model and year range. Called several mechanics and was quoted $400 + dollars to replace sensor with same version sensor that which will soon fail again according to mechanics and others that have replaced the sensor from internet and youtube source.
- Sparks, NV, USA
Switch for park. Ar rolled and said not in park, kept warning. Cost us $332.48, repaired July 18, 2018
- Americus, GA, USA
The back-up camera is not working, when the vehicle is only 5 years old. The vehicle hasn't been involved in any accident and the dealer asked $1000 to fix it. It apparently a manufacture defeat.
- Mckinney, TX, USA
2 issues: 1. door latch sending signal that the car door is not closed. Takes multiple times of closing the door for the door ajar message to go away. Many Ford Edge owners modifying their vehicles in unsafe to get around this problem. Ford wants $600+ to fix. 2. the vista moon roof. The roof does not open and close properly. Many Ford Edge owners with this issue. Ford wants $3000 to fix this. People who have had it fixed had the problem return after a year. Please help
- Whittier, CA, USA
Touchscreen stopped working. It controls hands-free phone, navigation, temperature, and radio. Ford extended warranty on system, but did not include touchscreen itself, and is charging $1,000 to replace. Touchscreen itself should be recalled. Dangerous if need to make phone call and have to use cell phone rather than hands -free unit, or if relying on system to give navigation directions and it suddenly stops working.
- Jericho, NY, USA
2014 Ford Edge w/ 100000 miles. Driving in town and headlights went off. All other lights still on; tail, dash, parking, T/S, flashers and accessory. Retired Ford mechanic. Started activating all light related switches. All things normal except no headlight &/or high beam. Wiggled and pulled all fuses and relays in the under hood fuse panel. Wiggled and pulled all electrical looms and connectors. Checked headlight plugs and connectors. Nothing!! slammed hood and lights returned. Has not re-occurred yet.
- Santa Ana, CA, USA
The vehicle is showing a "driver door ajar" indicator when the door is closed. Attempted to open and close the door but indicator still wont turn off. Alarm wont activate and all lighting stay on in the vehicle.
- Palmdale, CA, USA
Vehicle while moving lost all power while engine still running almost got me and my daughter killed on state highway by 2 vehicles today 3 12 2017
- Lafollette, TN, USA
Consumer contacted the Ford company to filed a report, cas-10726841 on October 3,2016. The concern was that vehicle had no heat, consumer unable to defrost windows during freezing temperatures. Updated 01/12/17 the dealer replaced the blend door at a cost of $ $692.33. Updated 03/01/17. Updated 03/15/17. Updated 03/16/17 updated 12/6/2017
- Baltimore, MD, USA
Door ajar message appeared when door is securely shut, also says shift to park, doors don't lock when they should, dome lights remain on longer than they should, it also bings like when the seat belts aren't fastened, constantly have to push the ok button on steering wheel controls to stop the noise, continues to do this throughout ea time I drive the car. It started at about 45,000 miles, currently have 46,000 miles and it continues ea time the car is started and throughout the entire trip. I do not have the extended warranty and there should be a recall for this issue, the Ford dealership told me they have had to replace numerous sensors that is causing this issue. It will cost several hundred dollars for repair, that I don't have to cover this repair. Ford should not be allowed to install defective sensors. My car was purchased new in 2014.
- Noble, OK, USA
The contact owns a 2014 Ford Edge. While driving various speeds, the door ajar warning light illuminated with all the doors closed. In addition, the interior lighting remained illuminated and the doors failed to lock. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 100,000. The VIN was not available.
- Gibson, IL, USA
- Long Beach, CA, USA