10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 59,356 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2014 Ford Edge. The contact stated while driving at 55 MPH with her husband in the front passenger seat, a deer crashed into the front end of the vehicle. The air bags failed to deploy. The vehicle was towed to a tow lot. The contact sustained soreness in the neck and back the next day but did not seek medical assistance. The contact's husband sustained soreness in unknown parts of the body the next day but did not seek medical assistance. There was no police report filed. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 175,000.
- Bogata, TX, USA
The first episode was hitting a deer head on at 45mph the airbags never went off. The second episode was another direct hit head on from rear ending someone who cut infront of me. The airbags did not deploy either time and the police officers and everyone involved were surprised they didn't.
- Mineral Springs, PA, USA
The contact owns a 2014 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact stated that the recall repair was exceeding a reasonable amount of time. The manufacturer was not notified. The dealer (greenwood Ford in orlando, fl, 1-888-984-4895) was notified and informed the contact that the parts were not available. The VIN was unknown. The contact had not experienced a failure.
- Winter Garden, FL, USA
The contact owns a 2014 Ford Edge. The contact stated that the passenger side air bag turned off by itself and the air bag indicator illuminated. The vehicle was taken to ed butts Ford (1515 N hacienda blvd, la puente, ca 91744) where it was diagnosed that the air bag module failed. The vehicle was not repaired. The manufacturer was notified and opened case number: Caf14242952. The failure mileage was 48,350. The VIN was not available.
- Mountclair, CA, USA
Driver lost control while driving. The 2014 Ford Edge drove into the ditch at about 45 miles per hour. Multiple trees were taken out then car collided front on with a large tree, which stopped the vehicle. Impact caused driver to hit head on the steering wheel, causing a concussion. The air bags did not deploy.
- Arlington, MN, USA
The contact owns a 2014 Ford Edge. The contact stated that with a passenger seated in the front passenger seat, the air bag system would erroneously turn on when the passenger changed position in the seat. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 500. The VIN was not available.
- Iowa City, IA, USA
This problem has been confirmed to exist in both a 2011 and a 2014 Ford Edge. With a passenger weighting 72-75 lbs in the front passenger seat, the air bag turns on and off depending on how the passenger is sitting on the seat. This same passenger has traveled almost 50,000 miles in a 2011 mustang which has a similar sensor system and has never had the air bag turn on. We are able to reproduce this problem at will. This information suggests a problem in the Ford Edge with the software that monitors the front passenger seat sensors and determines when to turn on the front passenger air bag. This was reported to Ford on 07/22 and we checked on it on 09/23 and there was no update, indicating that they have not taken any action on this.
- North Liberty, IA, USA
- Melissa, TX, USA