10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 41,098 miles
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« Read the previous 20 complaints
The flex plate/flywheel has now failed for the 3rd time in less than 2 years. This is confirmed by an authorized Ford dealership and still has no recall on this part that is clearly a manufacturer defect. The damaged flex plate has caused my 2015 Ford Edge to have a terrible rattling noise and causes concern for safety if this part where to break apart while driving causing the wheels or motor to lock up while in motion. Issue began while city driving
- Fairfield, PA, USA
This is a re-occurrence of the issue reported as NHTSA complaint 11317068. On 09/01/2020, a distinct rattling suddenly occurred when driving the vehicle. Given that this is the exact sound that occurred six months earlier with the flexplate failure, I immediately drove to the dealer. (the first event ended in a catastrophic failure at highway speeds because the dealer could not diagnose the problem and did not know if anything was wrong so I kept driving the vehicle despite the rattling.) this time I was able to safely drive to the dealer and the dealer replaced the flexplate under part warranty (with the vehicle at the dealer for repairs from 9/1/20 to 10/8/20). In my previous NHTSA complaint, I listed four other identical NHTSA complaints on the same model. In the intervening six months, I have found two more complaints of an identical nature - NHTSA ids (11327304 and 11320476). This is clearly a systemic issue with the potential for loss of control at highway speeds as has been documented. I urge a specific investigation of this mode of failure.
- Raleigh, NC, USA
My wife and I own a 2015 Ford Edge with approximately 65K miles. It is a daily driver for my wife. The vehicle started making a bad rattling noise a couple days ago. We already had an appt. For an oil change at the local Ford dealership so I told her not to drive it and to have them check it out when she took it in. Upon arrival to the Ford dealership, the technician popped the hood, listened for a moment and replied, "I'm 99.9% sure I know that noise". he further explained they would need to get a bore scope and look at the flex plate as these vehicles have had and are having issues with the flex plates cracking/breaking. They kept the vehicle most of the day and called back later that evening stating that's what it was and they needed to pull the transmission to determine how much damage was done. The next day the dealership called back stating it has to has a new engine due to flex plate failure, again. The cost of the repairs are estimated to be $5600 as it is out of warranty. The Ford dealership also stated this will be the 3rd flex plate that this vehicle will have had: Repaired in 2017, repaired in 2018 and now 2020. So this will be the 4th flex plate this vehicle has seen in 5 years counting the original one. My wife originally heard the noise when she started it at work to go pick up our toddler from day care. It is very loud at idle, sort of sounds like a diesel engine. I'm very thankful (and according to the Ford dealership) this did not happen on the highway as she could have lost all power to the vehicle causing an accident.
- Lakeview, AR, USA
My 2015 Ford Edge has only 16,500 miles on it as I only use it on occasion. This week the powertrain symbol came on and a few minutes later the check engine light came on!! I was driving on the freeway when this occurred.
- San Francisco, CA, USA
The Ford Edge has a cracked flexplate and emits a rattling noise and Ford will not address the problem. A cracked flexplate should not happen, let alone at 50K. The vehicle now sounds like a diesel and puts the driver and others at risk. Should the flexplate fail, the resulting damages and injuries could be deadly. This happens are startup and when slowing down.
- Spokane, WA, USA
I was driving during my normal routine, from picking up my baby at daycare to go home when a rattle noise suddenly started. It was not too loud in the beginning, but as I approached the house, the noise started getting louder and louder mostly when idling at stop signs or red lights, for example. The 2015 Ford Edge AWD 2.0 L ecoboost is 4.5 years old and has 66,000 miles. The day after, I took the car to a Ford dealership and was told that the flex plate was broken and so is pretty much everything that is attached to it including the crankshaft, torque converter, and fluid pump and that I would need to replace the whole engine. Ford provided me a case number, but no further assistance since the vehicle is no longer under warranty. The car is currently at the authorized dealership. I was quoted $7,300 to fix the vehicle. A problem with a flex plate can be very dangerous as I'm understanding that they transmit the power from your engine to the transmission. I could have lost my ability to control the vehicle's power. A bad flex plate could potentially cause a loss of power to the wheels and result in an accident. In addition, the flex plate broke the crank shaft and torque converter, which also prevents the engine to function properly. My vehicle is less than 5 years old and this has happened already with it. I'm fortunate to have not suffered an accident because of this.
- West Fargo, ND, USA
Mileage at event: 79,000 on 2/14/20 a rumbling noise from under the hood began when the vehicle was at idle, more pronounced at start-up, and the noise subsided when under power. Took to dealer on 2/20/20 and the mechanic could not diagnose the problem. Noise continued at start-up and when at idle. On 2/25/20 while traveling at 70 mph on the interstate, all propulsive power was lost yet engine could still rev and all power functions remained (steering, breaking, auxiliary power, etc.). pulled off the road and turned engine off. Could not re-start vehicle and vehicle was towed to the dealer. Initial inspection showed that the flexplate had split into two pieces. One inner portion remained connected to the crankshaft, the other outer portion connected to the torque converter. (see attached picture of flexplate.) during the failure, the broken flexplate destroyed the bendix gear on the starter which was also replaced. In addition, the crankshaft seal was replaced which indicates an alignment issue may be the root cause. This is similar to previously reported complaints with NHTSA ids (11218798, 11194165, 111277542, 11204923) and related to Ford service bulletin 19-2236 (dated 06 August 2019) as well as Ford communication ssm 47398 (NHTSA id 10144200). Of the previous complaints, two have had repeat failures, likely indicating an inherent alignment and engineering flaw with the vehicle. Note that the 2015 Ford Edge was the first Ford vehicle to have the 2nd generation 2.0 L ecoboost gtdi with twin-scroll turbo. I believe that this is just the beginning of flexplate failures as more 2015 - 2018 Ford Edges reach the ~75,000 mile mark. Safety comment: The vehicle was in motion at 70 mph when I heard a loud crack and lost all propulsive power. While I was able to safely glide to a stop, this could have been more dangerous at a high traffic time.
- Raleigh, NC, USA
Upon starting my vehicle this morning 10-11-19 a system indicator light came on related to the traction control. The stability control lights (2 lights) are on and stay on - they are not flashing. Not sure what to do?
- Brooklyn, NY, USA
I started my car and turned on to a busy street. My car then slowed to an almost immediate stop. I received an error message stating hill assist unavailable (I wasn't on a hill at all), then a wrench light appeared along with an engine light and airbag light turned on as well. I was unable to accelerate when pushing the petal. Meanwhile there is traffic behind me forced to move around my vehicle almost causing serious accidents.
- Germantown, MD, USA
The contact owns a 2015 Ford Edge. While depressing the brake pedal, the vehicle shuddered and stalled without warning. The vehicle was able to restart. Also, while the brake pedal was depressed, the vehicle acclerated slightly. The vehicle was taken to an independent mechanic where the failure was undetermined. The vehicle was taken to auffenberg Ford belleville (901 S Illinois St, belleville, il 62220, (618) 624-2277) where it was diganosed that the tranmission needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure. The approximate failure mileage was 68,000.
- Collinsville, IL, USA
The contact owns a 2015 Ford Edge. The contact stated that the transmission was functioning abnormally. The transmission shuddered and failed to properly change over when necessary. Glenwood springs Ford (55 storm king rd, glenwood springs, co 81601, (970) 945-2317) replaced the tcc solenoid, but the failure recurred. The dealer stated that further diagnostic testing was needed. The manufacturer was notified and indicated that there was no recall campaign issued for the transmission. The approximate failure mileage was 80,000.
- Aspen, CO, USA
After driving the car under normal conditions for the first 40K miles it started to make rattling noises. Took it to the dealer and it had a broken flywheel. 18K miles later it has another broken flywheel
- Eagle, CO, USA
The contact owns a 2015 Ford Edge. While operating the vehicle, a rattling noise was heard from the engine compartment. The vehicle was taken to an independent mechanic who diagnosed that the flex plate was cracked and needed to be replaced. The vehicle was repaired, but the failure recurred approximately 40,000 miles later. Tallassee Ford (1618 gilmer ave, tallasee, al) and the manufacturer were notified of the failure. The failure mileage was 105,328.
- Tallassee, AL, USA
Vehicle installs after starting
- Bronxville, NY, USA
While driving down the street or highway, the vehicle is randomly shifting hard to change gears.
- Midwest City, OK, USA
When accelerating from a stop light, the vehicle hesitates/stalls and then jerks as I try to accelerate again. This has happened several times.
- Midwest City, OK, USA
Car was taken to Liberty Ford in warrensville recently for an oil change. Told that the oil pan was cracked and oil was leaking. Needed repair. Indicated that the car was under warranty. So repair would be done free. No indication of problem until car was taken in to shop for oil change. Told it was a small leak when asked why I didn't notice it!
- Cleveland, OH, USA
2015 Ford Edge transmission shifts extremely hard when changing acceleration rates from low to high. Some times you can hear the engine rev before it drops it into gear. This happens in both city and highway driving at all times of the year.
- East Canton, OH, USA
I was driving 55 mph and car power dropped to coasting and I had to pull off the road. The oil indicator came on. I called triple a and then tried to reset the oil light to reset and the car started again with power. Cancelled triple a. car was not reset after oil change. I could have been rear ended!! really scared me.
- Flagler Beach, FL, USA
- Southport, NC, USA