7.9

pretty bad
Typical Repair Cost:
No data
Average Mileage:
11,300 miles
Total Complaints:
20 complaints

Most common solutions:

  1. replace electronic throttle body (8 reports)
  2. not sure (7 reports)
  3. replaced throttle body and motor (4 reports)
  4. replaced an intake vct solenoid (1 reports)
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This problem may be covered under warranty. Ask your Ford dealer.

problem #20

May 142019

Edge Sport 2.7L Ecoboost

  • Automatic transmission
  • 48,467 miles

While driving on a road between 40-50km and hours my vehicle had a sudden loss of motor power. It just stalls. The vehicle restarting once I stopped and put it in park. Engine start button was flashing and the message "full accessory power active". This could have resulted in a serious accident.

Update from Jun 7, 2019: I finally go this issue resolved after 4 visits to the dealership.

The vehicles Electronic Throttle body needed to be replaced. This FORD part was part of a class action suit that FORD refused to issue a recall on, however they did have an extended warranty for this part on some models. (Mine not included) I will fight this with FORD Canada

- Francine D., King City, ON, Canada

problem #19

Feb 242018

Edge Titanium V6

  • Automatic transmission
  • 23,700 miles

When the red light turned green, the car wouldn't go because the engine was no longer running. No visual or audible indications that it had died, Put it in park, pushed the brake and it restarted. Really glad it didn't happen 5 minutes later on interstate highway at 70 mph!

- Tony D., Wimberley, TX, US

problem #18

Aug 052016

Edge sel 3,2

  • Automatic transmission
  • 7,048 miles

I purchased the ford edge brand new. It is a 2015. It had problems from the start. But I thought oh its a new car and I was not use to it. However my reality came true on Aug. 5, the car stalled and would not crank. Returned to dealer and told it was fixed. And was told there was a recall on the car but after talking to customer care ford the car has no recalls. I even asked the salesman if there were recall on it. Then I happened again. Stalled for a second time a Brand new car . I told the dealer I wanted a new car and did not want this one back. The GM is now involved. I told them you can fix the car all you want. It is not dependable anymore. I am going to get a new car and change the law in the process. If u purchase a new car and it stops within 6 months you should be given a new car. If the problem is not your fault. So the dealership is trying to fix it for the second time. However, I have call the corporate office hopefully I will get a new car or my money back. This has now become a safety issue. The people at the dealership clearly cannot fix it. But because of arbitration they have to be given a chance to fix it. This needs to be changed. Customers don't need to feel like they have to sign the arbitration agreement. How many time do I have to let them try to fix it? Can I sue Ford Motor Company? If they buy the car back I will not get the full price. That should not even be a option. Give the customer a full refund the car stopped/stalled. And I still have to keep paying the payments while they are fixing it. I was given a loaner car. I am expecting a call for corporate on Monday. Also, I can thinking about setting up a petition page on change.org. So I can get the ball rolling on changing the law.

Update from Aug 21, 2016: The dealership has replace the throttle body the first time and the ECU the second time. Ford Customer Care informed me that these were 2 different things and the lemon law says has to be same problem. They made it clear. But it is still electrical. If you read this Write Ford Corporate

Update from Jul 10, 2017: The wrench light came on both time the car stalled it had to be towed. Now leaking around the hand grips Found proof Ford Motor company knew about the leaking A pillars But sold cars anyway

- efal, AUBURN, AL, US

problem #17

Nov 032016

Edge

  • Automatic transmission
  • 7,000 miles

I purchased new 2015 Edge September, 2015. Immediately, upon starting in garage, i would start to put in reverse and it wasn't started. So I would have to restart it. Being new to this keyless start, I assumed I just didn't do something properly, but a wrench symbol would show up until I restarted it. Then, about a month ago, I was pulling up to stop on our Lane. The car lost power. It showed "full power accessory on". I had to put car in park and restart. Now, again, just last week, November 28th, I was driving down our lane with my son in car, and it lost power again. Luckily no one was behind us. Radio was still on. But nothing happened when I pushed gas pedal. Again, I had to put in park and restart. Same warning came up after it happened "full power accessory on". This time we called Dealer. Initially they said they couldn't get to it until the following Tuesday. We told them I wasn't driving this death trap, nor putting my family in it and demanded they provide us rental until they could get it in. After reading the numerous complaints on here, I learned that it was the throttle body and that many were having problems getting it diagnosed, fixed. And even if they were fortunate to have them put a throttle body on, it didn't fix problem. They provided a rental. I wouldn't drive the 55 miles to pick up rental so my husband did. Then amazingly although they initially couldn't get it in until the following Tuesday, they got to it the next day. They drove it. Nothing happened. They put it on machine but no codes showed up. But they got permission because it sounded like a bad throttle body, to put new one on. Then I had to go pick death trap up. I talked with Owner, who said they replaced the part even though it didn't do it for them. I said for them to keep it a month, put their family in it and see if it would do it. I told them that everything I read said this wouldn't fix it because 1) they are either replacing faulty parts with faulty parts, or 2) They don't really know what the problem is although the same problem happened with various models of theirs from 08-13. And all they did then was increase warranty to 150,000 miles. The National Car Commission was pushing for them to recall but kinda left everyone out in cold. I was then told that since they didn't anticipate this problem with future fords- they didn't put codes in for it. Well how convenient is that? And why would you not anticipate it when you never really resolved the problem with the 08-13 various models. Bottom line, they offered to give me what I owe on it toward a trade with them after reminding me that I was angry with Ford, not them, and I would be getting survey to fill out about them. I look around and tell Owner, he is a Ford dealership. He feeds his family by selling their deadly vehicles. How anyone can sleep at night knowing that, I haven't a clue. I would rather work at a 5 Star selling gas, etc for less money and be able to sleep at night. Anyway, we don't want another Ford. We took our car to another lot and they offered us more than what we owe. Going to start an arbitration I guess. Who knows when this will happen again. I may be on interstate next time driving 70 with Semis on my tail. Until we trade, however, I am going to get a clear sign screen printed to put on back windshield warning drivers that my car dies at any speed without warning, leaving me dead in road so please, for their safety and ours, don't follow too closely because the manufacturer doesn't know, nor care, yet again with this problem they have had in numerous other vehicles in past. I've learned a lot about Ford though. They had huge lawsuit where they had to pay 18 billion and then turn around and borrow 15 billion to get out of. They apparently don't care. Apparently someone has to die before they will do the right thing. We aren't going to be their statistics.

Update from Feb 21, 2017: UPDATE: Traded death trap. Feel so much more comfortable now. I wasn't going to go through Fords arbitration process with my family at risk. After all, they said they couldn't detect problem but replaced part that was supposed to "fix it". Through with Fords. Such a shame too because otherwise I loved this Edge and my previous '08 Edge that I had no problems with. It's because of that 08 Edge that I wanted another. But I see more big problems coming for Ford.

- kisstheski, Hardinsburg, KY, US

problem #16

Jan 262017

Edge Sport 3.2L V6

  • Automatic transmission
  • 7,069 miles

Like other folks have posted on here, I have been experiencing (randomly) periods where all of a sudden and out of the blue, the car dies. I have never experienced it while driving, it generally happens when I am stopped at a light (or stop sign) or backing up. I've had it at the dealers on 4 separate occassions where all they tell me is that no code is being thrown. I finally got fed up with it last Friday when it started happening again. I finally got ahold of the GM at the dealership and expressed my frustration over the lack of getting this fixed, especially since this site came up in a search in like 2 seconds. He told me he would get to the bottom of it, sure enough, they had me bring the car back in, and now they are telling me they are going to replace the part (like everyone else). I'm curious though, has this fix helped everyone having the issue, or do you continue to suffer from this?

The other thing I noticed (not sure if it has anything to do with it or not), last weekend when we pulled in to an Ace Hardware, I locked the car and went shopping. When we came back out, the fob was un-responsive, wouldn't open the doors, nothing. Fortunately we were at Ace, so the guy replaced the batteries, but according to the owner's manual, if the FOB runs low on battery, I should have gotten a message on my panel. No message, no notification, just dead. I was wondering if anyone thinks that may be playing a role in the car dying as well, if the FOB can't communicate with the car, what happens to the car, does it just turn off???

Update from Mar 31, 2017: I agree with the other folks, Ford should have made this known before I bought the car. I would like to add my complaint to the others for any pending litigation.

- Rick D., Denver, CO, US

problem #15

Dec 162016

Edge SEL 3.5L V6

  • Automatic transmission
  • 10,502 miles

WE BOUGHT THE CAR USED IN OCTOBER 2016. ONLY HAD 8,600 MILES ON IT. IT IS PROBABLY THE NICEST CAR OVERALL I'VE OWNED. WE WERE COMING HOME LAST WEEK, 12/19 WHEN IT JUST QUIT RUNNING AS I TURNED ONTO OUR HOME STREET. I WAS ABLE TO GET IT RUNNING LONG ENOUGH TO GET HOME. AFTER THAT IT WOULD DIE AS SOON AS IT WAS STARTED. I HAD IT TOWED TO THE DEALERSHIP. IT TOOK THEM A WEEK AND TWO DAYS TO FIND AND HOPEFULLY FIX THE PROBLEM. THEY REMOVED THE LEFT SIDE VALVE COVER ON BANK 2. THERE THEY FOUND A STICKING INTAKE VCT SOLENOID. THEY THEN INSTALLED A NEW ONE. AS I SAID PROBLEM HOPEFULLY SOLVED. I ASKED THE SERVICE MANAGER IF THIS PROBLEM WAS COMMON TO THE 2015 EDGES. HE SAID NO. THIS WAS A FIRST. LUCKY ME. OTHER THAN THIS WE'VE BEEN PLEASED WITH THE CAR. IT DOES HAVE MY WIFE NOW NERVOUS ABOUT DRIVING IT. IF WE HAVE ANY MORE PROBLEMS WE'LL LET YOU KNOW. AS OF NOW 12/28 IT IS PURRING LIKE A KITTEN. IT NOW HAS 10,602 MILES. IF WE HAVE ANY MORE SIMILAR PROBLEMS I;VE BEEN INFORMED BY MY WIFE THAT WE ARE GETTING RID OF IT. CROSS YOUR FINGERS.

- Kenneth H., Flatwoods, KY, US

problem #14

Jul 072016

Edge SEL 3.5L,V6

  • Automatic transmission
  • 9,643 miles

I FIND IT VERY AMAZING IN THIS DAY AND AGE THAT A $35,000 CAR HAS A FAULTY PART IN THE THROTTLE THAT COULD CAUSE SERIOUS INJURY DUE TO LACK OF ACCELERATION AT 9600 MILES. IT HAS BEEN REPORTED ON YOUR SITE AT LEAST 8 TIMES. HOW MANY OTHER FAULTY PARTS WERE THERE THAT WERE NOT REPORTED. WHAT HAPPENED TO FORD QUALITY.

- Michael D., Clinton, NY, US

problem #13

Oct 192016

Edge SEL V6

  • Automatic transmission
  • 6,450 miles

This issue happened out of the blue with absolutely no warning with my 2015 Edge with only 6,700 miles. As I was driving, the vehicle suddenly lost power and a lighted wrench appeared on dashboard. Luckily, I was able to exit from a main road into a residential neighborhood and safely pull onto a side street. I called the dealer who said I'd just need to call roadside assistance and have it towed in. While on the phone with roadside assistance, I tried to start it again and lo and behold it did start.

Dealer said they had an update for that problem, they reset the computer. I've called the dealer to let them know they did not fix the problem. I have received NO callback! I will stop in today and demand it fixed. After reading other peoples problems and the fix, I will share that with the dealer.

Also their update screwed up my programming for the voice calling.

- sweetlily, Lake Forest, CA, US

problem #12

Oct 042016

Edge V6

  • Automatic transmission
  • 6,700 miles

This issue happened out of the blue with absolutely no warning with my 2015 Edge with only 6,700 miles. As I was driving, the vehicle suddenly lost power and a lighted wrench appeared on dashboard. Luckily, I was able to exit from a main road into a residential neighborhood and safely pull onto a side street. I called the dealer who said I'd just need to call roadside assistance and have it towed in. While on the phone with roadside assistance, I tried to start it again and lo and behold it did start.

Took it into the dealer the next morning and left it for service. Was called later in the afternoon to pick it up as it was all "fixed". The bad news is that their first “fix” was just to reset the computer (which they didn’t tell me). I hadn't gotten two miles down the road when the wrench light came on again. I hightailed it back there and only then did they replace the part, a faulty throttle body. Was told it normally takes a couple of weeks to get that part but, I was “in luck” as they had one in stock.

After reading all the complaints on this site, it is evident that this is a concerning problem and that Ford should be proactive and recall and replace this part. Losing power while driving is a real danger to not only the driver and any passengers but, to other drivers on the road. No one should be injured or heaven forbid killed because of it!

- Michelle H., Maize, KS, US

problem #11

Sep 112016

Edge SEL V6

  • Automatic transmission
  • 6,000 miles

Car stalls on any speed them have to pull over than restart car.

- Catherine R., Orange, CA, US

problem #10

Aug 112016

Edge ES

  • Automatic transmission
  • 10,700 miles

My car died while driving at 30mph down a 20%grade with traffic all around me....I threw it neutral on the fly and was able to get started again and when I was safely able to pull off the road I called the dealership, they did not rush to get me in there, the following Monday I had an appointment at 11:00am, when I didn't hear anything by 1:30pm I called and they hadn't even got to it yet, why did I need an appointment??? I went to Ford Motors directly and a regional manager at least was able to arrange for a rental as I live in a rural area and car was under warranty and they could not immediately diagnose the problem, so they said.....after 8 days of back and forth they said "unless we can duplicate the problem, we can't fix it". In almost every report I read, the throttle body needs replaced, however due to my quick thinking that I would like to live to see another day, by starting the car in neutral it apparently cleared the computer of the incident.

The regional manager told me that they could put a black box, similar to a flight recorder in the car so if it did this again, they could diagnose this issue, she left out the part about how the dealer then tries to get ME to give them a 500.00 deposit and I am told that in order to use this "black box" I would have to hit the trigger when the incident occurs so the Ford engineers who don't know how to correct this problem can have some data! This would be before I try to save my life as that tractor trailer is bearing down on me at 70 mph!

- birdonawire13, Grafton, WV, US

problem #9

Aug 042016

Edge SEL

  • Automatic transmission
  • 8,900 miles

First off I would like to say that we purchased this car to replace my 2004 Toyota Corolla that was totaled, after I was rear ended on the freeway. My husband wanted me to be safer in a bigger and safer car, so we decided to try an American car so we went with the Ford Edge. Luckily, my husband had been using the car because he needed a bigger car for carpooling.

On Thursday August 4, 2016 he picked me up from work and we were on the #2 lane on the freeway and the car just turned off. Fortunately, there was traffic so we were not going too fast. I was horrified and could not believe this was happening. Thank God we were able to pull safely over to the side of the freeway and that I was not driving alone. The message we got was "Hill Start Not Available". He started the car up again and died again as he drove to the next exit. Once again he started it and he was able to get off the freeway and again it turned off.

We decided to call for a tow truck and have it towed to Sunrise Ford where we leased the car. We waited 2 hours for the horrible tow truck service and once we made it to the dealer and asked for a loaner car we were told they wouldn't be able to accommodate us because the rental car place they deal with was closed, so we should call an Uber. We left the car for the whole weekend and got a call on Monday the 8th saying it was ready to be picked up. I asked what the problem was and the guy said it was the throttle. I asked him if the car would be fine and safe to drive and he said it was fixed but they couldn't guarantee that I would not happen again.

This is exactly what I had been reading about on line except it was happening on older models. Seriously! No way! I am not at all satisfied with that answer and after almost being killed in a rear end collision this is not ok with me. I refuse to drive the car and especially now that we have a two week old grand daughter and a grandson on the way there is no way in hell that I'm putting them in that lemon. I already called the Ford manufacturer and asked them how they are going to make this right. I was told I would be receiving a call from someone by Friday Aug. 19th. So I'll be waiting and if I don't hear back from them by the end of the day they'll be hearing from me.

- Irma S., North Hollywood, CA, US

problem #8

Jul 262016

Edge

  • Automatic transmission
  • 12,317 miles

I was with my 5 year old daughter on the interstate when the car died 3 times within 5 miles. I pulled on the shoulder 3 times!!! Semi trucks whizzed by as I restarted the vehicle. The check engine light did not come on until after the third stop. I was finally able to exit the highway and drive home on side streets.

The car was towed and is on the way to the dealership. They have agreed to provide a loaner while they repair the vehicle. I'm sure they'll say it is the throttle body as most people have reported similar stories. If a semi truck would have been behind me, I would not be typing this complaint. My husband would be planning the funeral of his wife and daughter - never knowing what truly caused the accident.

I will be purchasing another vehicle - I cannot risk the safety of my one and only in-vitro fertilized miracle child! Ford Motor Company should be ashamed of themselves. I have only purchased ford vehicles ('97 Mustang, '06 500 and '15 Edge) but now I must go with another make.

- Rose M., Mason, OH, US

problem #7

Jul 212016

Edge SEL V6

  • Automatic transmission
  • 15,000 miles

This is not good when you make a turn into incoming traffic and your car just stalls. Lucky I was not hit by incoming traffic.

- Homer G., Houston, TX, US

problem #6

Dec 272015

Edge SEL

  • Automatic transmission
  • 11,659 miles

My wife is driving on Sepulveda Avenue in Los Angeles (a major thorofare) when the car completely dies and stops dead. Almost got rear ended. Major angry threats from frustrated motorists while she tries to restart car. After minutes of trying to start car she is able to do so. But... With so little power she can hardly move. Makes it off Sepulveda onto a side street, where it again stalls. Same situation and she is finally able to restart car and limp down the street. She finds a cemetery and parks the Edge. Appropriate place for the car. She then calls Fords assistance number which tells her a tow truck will not be available for three hours. Ridiculous!! She'll then calls the local Ford dealership where she explains her problem. Service response -- do you have an Appointment

They cannot service her car this weekend. Yes- it really happened this way. She then calls AAA. Ta daa! They'll come and pick it up and transport it to Redlands Ford. They have time to work on it. Redlands Ford gets her a rental car. Didn't want to give her a rental car ,only if the repair was a warranty repair. Fords mechanic diagnosis. - faulty throttle body. From reading other similar complaints-I have concerns with repair. Hoping this is a legitimate fix

- Barry T., Redlands, CA, US

problem #5

Jul 162016

Edge Titanium 3.2L V6

  • Automatic transmission
  • 8,900 miles

this is a very dangerous problem, I was driving the car and it just crapped out. I was lucky in that there wasn't much traffic around me and I was able to pull around the corner and park the car and call for a tow.

I am very concerned that this could occur at a more dangerous time.

Here is the real issue though, reading about this problem on the internet, It appears there have been thousands and thousands of these occurrences and Ford hasn't found a permanent fix for this. It also appears this has been going on for many years.

This car is only 6 months old with 8900 miles on it. I when I get it back from the dealer in about two weeks(WTF), I will be seriously be thinking about getting rid of it(at a substantial loss of money).

I also cant believe that the government is letting Ford get away with this.

- Jack W., Crystal Lake, IL, US

problem #4

Sep 242015

Edge SLE 3.5L

  • Automatic transmission
  • 1,341 miles

This problem is dangerous. The car dies while wife driving. This occasion she was sitting at a stop light.

- Glenda S., Waco, TX, US

problem #3

Jul 022016

Edge Titanium V6

  • Automatic transmission
  • 7,500 miles

My Edge is 6.5 months old and has approximately 7500 miles. Drastically lost speed, fortunately not on the expressway. Had Ford pick up the car and towed to the dealer, should provide me with rental. Can be a very dangerous situation.

- Judy H., Miami, FL, US

problem #2

Jun 132016

Edge Titanium V6

  • Automatic transmission
  • 6,700 miles

My car is only 7 months old. I love it. However, this week while getting onto the freeway in Southern California, the car loses power. Radio and Air Conditioning still running, (warning lights come on including Power Transmission problem,) but the car has no power. It would not accelerate and cheeped along at about 2 MPH. Fortunately, I was able to stop just prior to entering the freeway and turn off the engine.

It restarted fine, and drove without incident to the dealership where I I bought the car. They were very accommodating and provided a rental for me. I was told that the Throttle Body was defective and was replaced. I hope this helps the next person that experiences the same problem. My question to Ford, is why would a 7 month old car have this defective part. Had I been on the freeway going 70, and my car suddenly slows to a crawl, the outcome could have been disastrous.

- kovacslyn, Anaheim, US

problem #1

May 262016

Edge SEL V6

  • Automatic transmission
  • 10,156 miles

My wife was on her way home from work and the idiot lights all started coming on on the vehicle shut down. finally got vehicle on side road and traveled about one half mile and vehicle completely shut down. would not revive over 1000 Rams had to wait and hour for tow truck to take to Tidwell ford 5 hours to repair said have had problems with the throttle body on other vehicles why could they have not replaced it on the other times it was in shop

- Leslie D., Kennesaw, GA, US