10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 14,907 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The vehicle drivetrain warning light went on. We were driving about 45 mph on a hilly two lane road. The vehicle lost all power. Luckily we not being followed closely as we had no ability to get any power after the warning light came on.
- Deal Island, MD, USA
While driving at 70 mph on a busy stretch of highway, the vehicle jerked slightly, a notification light (orange wrench) came on saying to check the owner's manual, and the accelerator ceased to function. I was able to navigate the car safely to the shoulder; however, the braking felt strained and there was no ability to throttle the engine at any point. Upon stopping another notification popped up saying that "hill assist unavailable". once stopped, I turned the engine off and let the car sit for a couple of minutes. The car restarted (albeit roughly), and I was able to drive home safely. The car is currently at the Ford dealer where the vehicle was purchased. No update has been provided. The only feedback we've gotten was that they may "find nothing". this is a very serious problem, and I do not believe the vehicle is safe to operate without identifying and repairing this issue.
- Novato, CA, USA
While on highway car went from 45 mph to under 5mph without warning. Lost all functions steering acceleration and braking. Wrench appeared on dashboard see manual. Luckily a car was not behind could have been a serious accident. Went to Ford said could not find an issue
- Brooklyn, NY, USA
The contact owns a 2015 a Ford Edge. While driving approximately 65 mph, the vehicle decelerated to 5 mph as the rpms reduced to zero. The vehicle was driven with caution to the contact's residence. The engine warning indicator illuminated continuously. The vehicle was towed to the dealer where it was diagnosed that the electronic throttle control would need to be replaced. The remedy part was on a massive back order. The vehicle would be repaired when the part became available. The manufacturer was not notified of the failure. The approximate failure mileage was 13,000....updated 09/12/16
- Charleston, SC, USA
The contact owns a 2015 Ford Edge. The contact stated that the vehicle went into limp mode several times, which prevented the vehicle from being driven over 5 mph. The dealer diagnosed that the throttle body failed. The dealer also stated that there were more than 8,000 parts on back order and were unable to determine when the manufacturer would supply the part for the repair. The contact waited for weeks for a response from the manufacturer to determine a solution. The approximate failure mileage was 9,300.
- Fayetteville, TN, USA
I was driving down the highway at the speed limit when suddenly my vehicle's gas pedal stopped working. I immediately felt the car decelerate and tried to press the gas pedal to keep up with traffic, but mashing the gas had no effect at all. I was in the left lane of a 3 lane highway and many cars began swerving to pass us on the right so it was extremely difficult to coast to the shoulder. There were 2 near misses with other cars and it could have been a very bad crash. Ford now tells me that they are having problems with the "trottle bodies" on many of their cars and the part is backordered. Therefore it could be 2-3 weeks before my car is repaired. I purchased this car in January of 2016 brand new off the lot, less than 6 months later I experienced an extremely dangerous equipment failure with no warning whatsoever. Ford customer service does not seem the least bit concerned that their customers are not only inconvenienced by this issue, but also placed directly in harms way.
- Boynton Beach, FL, USA
My car lost acceleration at 65 mph on the highway. Indicator lights illuminated and after pulling over and turning the car off was able to accelerate again. Was able to pull over to the side of the highway with no acceleration. I was in the slow lane, this could have been a potentially life threating situation if I would have been in a different lane with faster moving traffic. After the car was turned off and then on again, was able to accelerate. Drove about 5 miles to take the vehicle to the dealership and lost acceleration completely again. Purchased new in December 2015, currently has 5222 miles. This is the second issue with the car. The first issue was with the back passenger door. It was not aligned properly and sounded like air was coming in. Had to have door realigned.
- San Bernardino, CA, USA
- Madison, SD, USA