10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 14,907 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
While driving down the street or highway, the vehicle is randomly shifting hard to change gears.
- Midwest City, OK, USA
When accelerating from a stop light, the vehicle hesitates/stalls and then jerks as I try to accelerate again. This has happened several times.
- Midwest City, OK, USA
At 9am on April 4, I was coasting into a parking spot in the rear of a doctor's office. I was just about to put the car into "park", when the 2015 Ford Edge suddenly accelerated at what felt like full speed, and hit a chain link fence about 6 ft after jumping a curb. I somehow braked and got the car into "park". after a few moments, I put my foot on the brake and put the car into "reverse" to back down to the parking spot, and the car immediately again accelerated at what seemed like top speed in reverse, and after about 50 feet crashed into a dumpster and its wooden enclosure. This was actually fortunate, because 10 ft beyond the dumpster was the commercial building with a person sitting at a desk just inside a window that would have been the crash point. In addition to dumpster enclosure being destroyed, the Ford Edge hit a 2013 Tesla driver's side review mirror. There is no police report as the accident happened on private property. However, there were 4 witnesses to the accident, and all agreed that "I have never seen anything like that, and thank god no was injured or even killed" I was not injured, just shaken up. I contacted the Ford motor customer relationship dept on April 9 to report the mechanical malfunction, and was assigned a case number: Cas14557623. And was told by law that the Ford office of general counsel had 15 business days to respond in writing. The state farm approved body shop estimated repairs at approx $9,600. But is my belief that this car should not ever be on the road again, so we declined the repairs and had the car towed to our property until we receive some response from Ford. I have attached 5 photos. I have more, but these show the essence of what happened. You can contact me for explanations of what you are viewing if necessary
- Carmel Valley, CA, USA
I was driving 55 mph and car power dropped to coasting and I had to pull off the road. The oil indicator came on. I called triple a and then tried to reset the oil light to reset and the car started again with power. Cancelled triple a. car was not reset after oil change. I could have been rear ended!! really scared me.
- Flagler Beach, FL, USA
The car was parked, when the ignition was turned on, I noticed the loss of power steering, and a service message appeared stating steering assist fault, service required.
- Winston Salem, NC, USA
The contact owns a 2015 Ford Edge. While driving approximately 35 mph, the vehicle experienced a loss of throttle response when depressing the accelerator pedal, and failed to accelerate properly. After shutting the engine off and back on, the vehicle operated normally. The vehicle was taken to the dealer (friendly Ford in las vegas, nv) and a module was replaced. After the repair was performed, the vehicle idled very highly until the engine warmed up. Also, the brakes would not function properly. The driver was unable to gradually stop the vehicle. The vehicle was taken back to the dealer, but no failures were found. The manufacturer was notified of the failures. The VIN was not available. The failure mileage was 4,000.
- Las Vegas, NV, USA
The contact owns a 2015 Ford Edge. While driving various speeds, while the accelerator pedal was depressed, the vehicle failed to accelerate without warning. The vehicle was taken to the dealer where the failure could not be determined. The failure recurred several times. The failure mileage was 27,449. The manufacturer was not made aware of the failure.
- Alvin, TX, USA
Electronic throttle body failure. Vehicle lost all engine power and entered limp mode at 70 mph on highway. Warning lights came on & no notice given. Had to immediately pull over to side of highway. Nearly lost control of vehicle and almost crashed. Dealer stated the electronic throttle body failed and deemed car unfit/unsafe for travel on the road. Left vehicle at Ford dealer to replace throttle body.
- Frederick, MD, USA
Multiple times the car suddenly lost all power. Engine shuts off, power steering gone and all the warning lights on the dash light up. This has happened on expressways, city streets and country roads, each time impeding the flow of traffic and people don't respond well to me when this happens. I have come very close to being hit by other cars. Each time I have pushed the starter button to shut it off even though it is not running and I wait a few minutes. I then restart the car and it seems to function again, for a while. The dealership wants to play games about this issue, " not doing it for our technician". I see loads of complaints just like mine with nothing being done. Come on, it's recall time, ,,before I, my wife, family or someone suffers serious injury or death because of this known problem with the ebt assembly in the Ford Edge.
- Alliance, OH, USA
Sudden loss of power on a while driving down busy road.
- Powder Springs, GA, USA
I've had my 2015 Ford Edge for only 4 months and with only 4600 miles on my way home from work Sept. 15th going down a two lane road my car lost power without warning I could not accelerate and the wrench and air bag warning lights came on. Thank god I was not on the freeway going 70 miles an hour I was able to coast to safety so I pulled to the side of the road. The vehicle was making a very loud noise. I called Ford road side assistance. When he came out he turned the vehicle off and on and the warning lights came off and the vehicle drove normal. I was able to get home. I decided to take it to the nearest Ford dealer the next morning however they could not help me till Wednesday or Thursday of the following week. I decided to go home and call the dealer where I purchased the vehicle and as I was driving up my driveway it happened again this time I decided to record with my phone the warning lights and the noise it was making. I called the dealer and they told me to bring it in to them right away however I was not about to drive it again knowing it was probably going to do it again. (very scary). Called Ford road side assistance again and it was towed there. I received a called later in the day saying that the throttle bodyneeded to be replaced. Got my car back that afternoon. However, 2 weeks earlier my vehicle was at the dealer because the engine light came on took it in and the catalyst converter was bad he to be replaced. Of course no part available had to wait. My vehicle was in there for 10 days. (they did provide a rental at no charge)
- Houston, TX, USA
Depression of accelerator pedal had no effect on engine speed while traveling on telegraph rd. In southfield, mi. I "limped" the car to avis Ford, also in southfield, where the service advisor told me that he believed there was a malfunction of the throttle body which couples the accelerator pedal to the engine throttle. That was later confirmed by avis Ford and avis Ford took out the old throttle body and installed a new throttle body having serial # at4Z 9E926 B (fp).
- Milford, MI, USA
The contact owns a 2015 Ford Edge. While driving approximately 65 mph in two lane traffic, the vehicle randomly stalled without warning. The contact was able to coast the vehicle over to the side of the road. The vehicle was towed to the dealer where it was determined that this was a known issue by the manufacturer and that the throttle body needed to be replaced. The manufacturer was notified of the failure and provided no solution. The approximate failure mileage was 4,500.
- Sugarland, TX, USA
4/2016-car engine lost power on highway @ highway speeds down to 15 mph. Wrench icon shows on dashboard. Made way to shoulder, shut off car and 2X attempt restart. Drove to dealership. Replaced throttle body assy. 8-25-2016-issue happened for a 2nd time as above @ highway speeds. This car has the replacement throttle body assy. On freeway again and similar dashboard icons. Car had to be towed to dealership. Service says they replaced throttle body assy w/"updated model" per Ford recommendation.
- Mansfield, TX, USA
I was starting to drive on the busy street at about 30 mph when of the sudden the vehicle slowed down to maybe 5 mph within 2 seconds, mind you my foot was pressing the gas pedal at the time the car lost speed, light comes on, something to do with hill assistance, then the wrench light come on, luckily this happened just before the intersection and I decided to go to the left turn lane. I was able to pull to the side of the road at a 2-3 mph speed, turned the car off and back on with no problem, drove it home. This morning (7:00am) I drove my car to the Ford dealership in town, explain the issue to the adviser, she said sounds like the throttle body. They worked on my car, got the phone call around 3;00pm that my car was ready I picked up, this is what the invoice says: 4722 defective etb. Light off, obtain P2111, perform a datalogger road test and make a recording. Review recording. At time of power loss etc actual ande desired way out of spec, T/P readings are erratic and full of spikes, install a new etb, clear code and road test, engine runs good, full power, light off and no codes return. Will see how this works....
- Santa Clarita, CA, USA
While driving in North Carolina at 55 mph on a single lane road between goldsboro and greenville nc, I experienced a sudden loss of engine power and the accelerator pedal became totally unresponsive. The car slowed down to a speed compatible with the idling RPM of the car. I had to pull on to the Edge of the road. Once I had turned the car off for a few moments and restarted, the accelerator control returned. Very dangerous and lucky this did not happen whilst on a freeway or overtaking.
- Aiken, SC, USA
The contact owns a 2015 Ford Edge. The contact stated that the vehicle experienced a loss of power. The check manual and engine warning indicators illuminated. The vehicle was taken to the dealer where it was diagnosed that a ground cable was loose and needed to be replaced. The vehicle was repaired; however, the vehicle experienced a loss of power. The vehicle was towed to the dealer where it was diagnosed that the throttle was defective and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 10,000.
- Kirkwood, MO, USA
Accelerator stopped working. Wrench warning light lit. (engine remained running; ac remained on). After stopping the car, we re-started it. It ran ok for about 1.5 miles, then the same problem occurred. (we were in motion, on a back road, not turning, braking etc. Speed of vehicle was about 50 mph. It is a safety hazard as the road is somewhat curvy and hilly, with few places to safely move off the road after the vehicle stopped working).
- Earlysville, VA, USA
The contact owns a 2015 Ford Edge. While driving approximately 25 mph, the vehicle stalled without warning. After restarting, the vehicle resumed normal operation. The failure recurred on a separate occasion. The vehicle was taken to the dealer where it was diagnosed that the throttle body would need to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure. The approximate failure mileage was 11,500. The VIN was unavailable.
- Lititz, PA, USA
- Mechanicsville, VA, USA