10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
21,662 miles

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« Read the previous 20 complaints

problem #68

Jun 052021

Edge

  • miles
My panoramic vista sunroof has cracked. The cracks are wavy and everywhere on the rear passenger side. This cracked at 52k miles I also have just replaced the flex plate that cost me $2,275 and 1 month without driving my vehicle. I have 68k miles on this vehicle currently. My transmission fluid was BLACK when they replaced my flexplate as well.

- Bozeman, MT, USA

problem #67

Jun 082021

Edge

  • miles
I am filing a complaint because my recall repair has not been resolved! I was given an appointment several weeks ago and it was cancelled due to part not provided to dealership for my repair. Previous to my going into the shop, a letter had been sent providing a date to come in. Still no reschedual date. It has been several weeks now. I would like to get this resoved!

- Cleveland, OH, USA

problem #66

May 102021

Edge

  • miles
My panoramic sunroof has a stress fracture crack in it. There was no rock that struck it or anything else. My vehicle has not been in any accident. I opened the shade to let the sun shine through and discovered the crack. My husband and I have done research and found that a lot of these have shattered. We understand there is not a recall on these. Is there anything that can be done?

- Reno, NV, USA

problem #65

Jan 152021

Edge

  • 88,000 miles
The rear back window in my 2015 Ford Edge just shattered out of no where after shutting my door. I've done some research and apparently this has happened to many others as well. I will now be paying out of pocket for what is obviously a factory flaw.

- Madison, WI, USA

problem #64

Jan 012021

Edge

  • miles
It is making a loud diesel noise on idle or less than 10 miles per he. When going faster the noice goes away it is doing this all the time

- London, KY, USA

problem #63

Nov 292020

Edge

  • 51,447 miles
I went to go to grocery store and noticed my back window had shattered, it appeared to have imploded from inside to outside of car as glass was still in place, just shattered and was bulging to outside of vehicle with glass on driveway and none on inside of car until I opened door and lightly shut door back and a small chunk then fell inside of car, my car had been stationary at time it happened, I drove car earlier this am to church and had no issues, outside temperature was 38 degrees and windows were fogged up, so I did turn on front and back defrost for about 10 minutes until cleared up, time I got home from church, it was about 12:45pm, the outside temperature was around mid 50's, window was fine when I parked in driveway, then about 5:30pm I went to get in vehicle and noticed back glass shattered, I did look at it closely to make sure it was not intentionally broken, I took several photos to show window pushing outwards. I looked online and found many complaints about same issue but no Ford recalls.

- Raleigh, NC, USA

problem #62

Sep 242020

Edge

  • 53,000 miles
Discovered non-impact wavy cracks on the back panel of my panoramic sunroof as it was parked in a parking lot at walgreen's. was not parked under any trees or other structures. Car stays in garage and roof is rarely used. Upon an internet search, this appears to be common with Ford Edges and there is a class action lawsuit. This is a manufacturer defect.

- Venice, FL, USA

problem #61

Sep 022020

Edge

  • 53,500 miles
The lift gate when it's open will randomly start closing on its own. No button has been pushed at all and it just starts closing. It does not sense that anyone is there and if I don't move quickly enough out of the way it would close on me. It has done this many times and most recently this morning as I was taking some things out of the back and and the lift gate started closing on its own and hit me in the head and I moved out of the way as quick as I could. I'm very nervous if one time I may not be able to get out of the way in time.

- Parker, CO, USA

problem #60

Jul 202020

Edge

  • miles
Sun roof glass has cracked and has been advancing as time progresses, it cannot be felt from under or top of the glass.

- Los Angeles, CA, USA

problem #59

Jan 142020

Edge

  • 140,000 miles
While parked in my home garage, about 3-5 min after turning off my vehicle, the back window exploded and shattered. The explosion was loud enough to be heard throughout the inside the house with the garage door shut. Time was approximately 8:30 pm. Prior to parking the car I had commuted approximately 7 miles from work. I did use the front and rear defrost for approximately 5 minutes of the commute, but had switched to normal auto temperature control for most of the drive. It was about 35 degrees outside.

- Granger, IN, USA

problem #58

Dec 052019

Edge

  • 51,000 miles
The back section of the panoramic sunroof glass has developed a crack. No obvious external strike. The vehicle is parked inside in a tempered environment. When searching for glass replacement, I found a number of similar complaints.

- Cleveland, TN, USA

problem #57

Jul 302019

Edge

  • 51,000 miles
Hello I have a 2015 Ford Edge titanium with the panorama sunroof and it cracked for no apparent reason! the vehicle only had 49000 miles when I purchased it and it cracked with me only have put a few thousand miles on it! I never open the sunroof and I had took it to the Ford dealership I bought it from and the extended warranty will not cover it! I had taken it to a glass company to see if they could figure out why it cracked and they seem no impact marks anywhere. They said that the glass had failed from either heat or a imperfection in the glass. So I got online and was researching if anyone else has had the problem and there are a lot of people that have had the same issue! some people reported it having happened to them multiple times. Thank you for reading this I believe something needs to be done to get this fixed right!

- Oakville, WA, USA

problem #56

Nov 182019

Edge

  • 38,000 miles
My panoramic moonroof is cracked. There's no visible sign of damage and it appears that this is a systemic problem with the Ford Edge moonroof's.

- Orlando, FL, USA

problem #55

Nov 092019

Edge

  • 35,800 miles
On the evening of November 9, 2019, I was driving home from my dad's house. This is a 2 hour drive. I was heading West, and the sun was bothering me, so I moved the passenger sun visor to block the sun. When doing so, the visor accidentally hit the button which then opened the roof to reveal the sunroof (glass). I was fine with this since it was a nice day. After around 20-30 minutes I looked up and saw a couple of wavy lines on the sunroof glass, running vertically from hood-end to back. I thought possibly it was tar from the road which maybe had flown up on my roof. After a while, I became more curious about the wavy lines, so looked more closely. There was in fact 3 wavy lines (cracks) running vertically down the larger section of the sunroof glass, which then meet up with a horizontal wavy crack. I was shocked and dismayed. I rarely open the sunroof, so had no idea the cracks were there, how or when they occurred. My husband and I had hand washed the car approximately 1 month ago, and did not see these wavy cracks at all. After returning home, I researched the Ford Edge sunroof on the internet. It was there that I found that many many other Ford Edge owners have experienced these same odd wavy crack(s) in their sunroofs. Obviously this is no coincidence. And the fact that these cracks are wavy, makes sense that they were caused by stress, and more than likely are being caused by a manufacturer's design flaw. I ask, along with many other Ford Edge owners, for you to please research this problem. By no fault of my own did this occur. And since so many other owners are experiencing the same problem, we all ask your assistance to have Ford Motor Co. Reimburse us for the repair.

- Victoria, TX, USA

problem #54

Jul 012019

Edge

  • 90,000 miles
Wavy pattered cracks on the back panel of panoramic sunroof glass with no indication that something fell on it to cause the cracks. I was not in the car when it happened and do not leave my sunroof shade open all the time, so I cannot be sure exactly when the cracks happened. I leave the shade closed during the hot summer months.

- Wilmington, NC, USA

problem #53

Sep 042019

Edge

  • 42,000 miles
Vehicle moon roof displaying stress fractures. Not covered under warranty, has the probability to explode while driving. As a quick internet search will show you this is a known safety issue from the manufacturer who refuses to cover the cost or recall. I believe this to be a safety issue. I'm worried it will break while driving, and I have two small kids in car seats directly below where the cracks are. I do not have the money to replace, and this vehicle is less than 5 years old. There is no reason this should be occurring.

- San Diego, CA, USA

problem #52

Sep 012019

Edge

  • 62,200 miles
Vehicle has been sitting in my garage for almost a month (as I was away traveling for work) and my wife noticed wavy cracks all across the rear glass panel of the panoramic sunroof (fixed glass panel that does not move) when we were out driving this past weekend. There is no indication of how this cracked, car was stationary as I am the only one who drives it. There has been no impact to the top, and after doing research this seems to be an all-to-common occurrence in this vehicle model and some other Ford vehicles as well. I am afraid if this cracks further it may cause a safety risk inside the cabin with broken glass. There is no recall to-date on this glass issue, but I am aware of a class action lawsuit filed against Ford because of this issue.

- New Oxford, PA, USA

problem #51

Aug 082019

Edge

  • 76,000 miles
Booster brake defect. There is a recall but my VIN # is not on the list. It should be. I had my car towed to the dealership for repair. The brakes delayed stopping my car. I could not drive it. My car VIN should be added to the recall. I am going to have to pay for repair because it is not added to the recall list but the problem is there. I should not have to pay for this repair. If my VIN is added later, will I be reimbursed ? when I press the brake the pedal is hard. The vehicle slows but does not stop when it should. If you pump the brake it sounds like the rotors sound when brake pads are bad. The car pops and scrubs, jerks to a stop. When coming up to a stop sign or red light the car takes longer to stop so you have to brake sooner. I took to dealership, parts where ordered to repair. Still waiting to see if I have to pay!

- Bowdon, GA, USA

problem #50

Jun 162019

Edge

  • 39,000 miles
I just purchased this 2015 Ford Edge sport eco in April 2019 from cowles dealership in woodbridge va. I recently stated issues with the electrical gear system. The vehicle was in park but three vehicle wouldn't start and gave a message that it wasn't on gear. I had bring it back to the dealership and pay for it to get fixed. The dealership mechanic and based on some reviews this is a common issue with this vehicle and other Ford with push start. Is this a recall?

- Woodbridge, VA, USA

problem #49

Jun 282019

Edge

  • 44,000 miles
The panoramic roof made a loud noise and then cracked in a curvy webbed pattern. Thank goodness I wasn't in traffic or I may have caused an accident as it was loud and startling. I took it to Ford dealership and my repair was denied because I am out of warranty. I have 46000 miles on my 2015 Ford Edge. I will have to pay for repairs myself. I contacted Ford Consumer Affairs and was told to keep my receipt in case their was a recall. I voiced my concern over safety and disappointment that Ford was not taking care of the issue. They said until their is a recall they won't. disappointing and scary.

- Louisville, TN, USA

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