The contact owns a 2016 Ford Edge. The contact stated that while driving 40-45 mph, the brake pedal was depressed and went to the floorboard. The brake fluid warning light was illuminated. The contact noticed the brake reservoir was empty. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was unavailable. The vehicle was towed to angela krause Ford (1575 mansell rd, alpharetta, ga 30009, (770) 649-5100 where it was confirmed that the brake line had ruptured. The vehicle was repaired however, the failure recurred. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 46,000. VIN tool confirms parts not available.

- Atlanta, GA, USA

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was unavailable. The vehicle was taken to robert horne Ford (3400 S tomahawk rd, apache junction, AZ 85119; (855) 429-6080) and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 45-50 mph, the brake pedal was depressed and went to the floorboard. The vehicle to the same dealer and the brake line and a master cylinder were replaced. The contact stated that while reversing out of the driveway the brake pedal was depressed and the failure recurred. The vehicle was towed back to the same dealer and another brake line was replaced. The failure mileage was unknown. VIN tool confirms parts not available.

- Mesa, AZ, USA

The contact owns a 2016 Ford Edge. The contact stated that while depressing the brake pedal to bring the vehicle to a stop, the brake pedal went to the floorboard. The contact stated that there was an abnormal popping sound heard. The contact pumped the brake pedal several times before the vehicle came to a stop. The contact stated that the brake and brake fluid level warning lights were illuminated. The vehicle was safely driven to the residence. The contact stated that the next day she noticed brake fluid was leaking down on the tire. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic). The contact called oxmoor Ford Lincoln (100 oxmoor ln, louisville, ky 40222) and was informed that parts would not be available until the early part of 2021. The contact stated that the manufacture had exceeded a reasonable amount of time for the recall repair. The vehicle was not yet taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was approximately 131,000. VIN tool confirms parts not available.

- Taylorsville, KY, USA

The contact owns a 2016 Ford Edge. The contact stated that while attempting to start the vehicle, the brake pedal was depressed and went to the floorboard. The vehicle was taken to felix sabates Ford Lincoln (7601 South blvd, charlotte, nc 28273, 980-224-5854). The contact was informed that the brake lines needed to be replaced. The contact stated that the failure was repaired three times at the same dealer however, the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 45,000.

- Charlotte, NC, USA