The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the brake pedal was depressed and almost went to the floorboard. The contact stated that the brake warning light was illuminated. The contact stated that brake fluid was dripping from the rear of the vehicle. Additionally, the contact stated that the parking brake was engaging independently. The contact had received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The contact had taken the vehicle to a local dealer and was informed that the part was not yet available and that another letter would be sent when the part was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 195,000. The VIN was invalid.

- Sharpsburg, NC, USA

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the contact noticed that the brake pedal was extremely spongy. The contact stated that several unknown warning lights were illuminated. The contact stated that because of the failure, the contact had to drive the vehicle below the speed limit. The contact stated that the brake fluid reservoir was continuously refilled; however, there was no evidence of a brake fluid leak. The contact stated that the brake fluid may be leaking into the engine. In addition, the contact stated that the dealer was made aware of the failure several times; however, the contact was informed that the parts were not yet available. The contact stated that for two years, the dealer informed the contact that the parts were not available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notifications of NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulic) and 22V413000 (Power Train). The manufacturer was made aware of the failure but did not assist. The failure mileage was unknown.

- Pearland, TX, USA

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Matteson, IL, USA

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed in the rain, the vehicle started jerking. The contact stated that upon depressing the brake pedal, the vehicle failed to respond and crashed into a tree. The front driver's side air bag and the knee air bag deployed. The contact sustained neck and ankle injuries and was transported to the local emergency room for medical attention. A police report was filed; however, the report number was not provided to the contact. The vehicle was towed to an independent mechanic. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic), which the contact related to the failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.

- Estill, SC, USA

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); through the Turo App; however, the part to complete the recall repair was not yet available. The vehicle was taken to the local dealer, but was not diagnosed or repaired. The dealer informed the contact that parts for the recall repair were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Eastpointe, MI, USA

The contact owns a 2016 Ford Edge. The contact stated while driving 35 MPH, the brake pedal depressed to the floorboard, and the vehicle failed to stop as intended. The contact pumped the brake pedal before the vehicle came to a stop. The low brake fluid warning light was illuminated. The vehicle was taken to the dealer, who determined that the front passenger-??s side brake hose was leaking brake fluid. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 86,000.

- La Mesa, CA, USA

The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the brake pedal would depress to the floorboard as the brake fluid warning light would appear on the instrument panel. The vehicle was taken to two independent mechanics where the brake master cylinder, brake calipers, brake booster, and ABS system were all replaced; however, the failure returned soon after each repair. The vehicle was then taken to a dealer where the vehicle was serviced under NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulics); however, the repair failed to correct the brake issue. The manufacturer was notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 136,000.

- Weatherford, TX, USA

The contact owns a 2016 Ford Edge. The contact stated that on two occasions while driving at approximately 40 MPH, the brake pedal was depressed but the brake pedal remained floored. The contact stated that the vehicle did not slow down as intended and the brake warning light was illuminated. The vehicle was driven to the residence. The vehicle was taken to an independent mechanic where the contact was informed that the brake lines needed to be replaced. The vehicle was repaired but the failure persisted. The contact stated that the brake lines were replaced twice. The contact stated there was condensation underneath the front driver's side of the vehicle. The vehicle was taken to an independent mechanic and the contact was informed that the brake lines needed to be replaced again. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.

- La Vergne, TN, USA

The contact owns a 2016 Ford Edge. The contact stated while driving approximately 30 MPH and turning into a parking lot, the contact depressed the brake pedal however, the vehicle failed to stop immediately. The contact applied an excessive amount of pressure to the brake pedal and the pedal went to the floorboard before the vehicle stopped. The contact continued driving to the residence. After parking the vehicle, the low brake fluid warning light illuminated. The contact attempted to add brake fluid and became aware that the fluid level was not low. The contact noticed that the brake was still malfunctioning. The contact took the vehicle to the dealer and noticed and became aware that there was brake fluid underneath the rear of the vehicle. The dealer diagnosed that the brake hose needed to be replaced. The vehicle had not been repaired. The dealer confirmed that the failure was like NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.

- Weston, MO, USA

The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 30 mph when attempting to apply the brakes, however, the brakes were spongy then floored. The contact was able to coast to the nearest mechanic who diagnosed that the front brake line had fractured and needed to be replaced. The vehicle was repaired. The contact then stated that while there daughter was driving she experienced the same failure. The vehicle was taken to a certified mechanic a second time who diagnosed that the rear passenger brake line had fractured and needed to be replaced. The vehicle had not been replaced. The manufacturer was made aware of the failures and informed the contact that in order to be included in NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) they had to report to NHTSA and that there were no recalls regarding the rear brakes. The approximate failure mileage was 97,000.

- Spring Branch, TX, USA

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer and several unknown dealers were contacted. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Elgin, SC, USA

The contact's wife owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Chesapeake, VA, USA

The contact owns a 2016 Ford Edge. The contact stated while driving approximately 25 MPH, while depressing the brake pedal, the brake pedal went to the floor and did not reset which resulted in loss of braking. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the brake hoses replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the VIN was not included. The manufacturer was informed of the failure and confirmed that the VIN was not included. The failure mileage was approximately 80,341.

- High Point, NC, USA

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Miami, FL, USA

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle would pull to the left before stopping when the brake pedal was depressed. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. Parts distribution disconnect.

- Lawton, MI, USA

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Conway, NH, USA

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Greenwood, IN, USA

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal felt soft when depressed, causing the stopping distance to be extended 200 feet. The low brake fluid message appeared on the instrument panel. The contact pumped the brake pedal several times to regain normal function and veered to the side of the road. The vehicle was not diagnosed nor repaired. The contact stated the failure reoccurred several times while driving. The contact received notification of NHTSA campaign number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and a case was opened. The contact was still awaiting a call back from the manufacturer. The approximate failure mileage was 55,000. Parts distribution disconnect. After three weeks of not examining the car the dealer decided to put the car on the rack where they discovered the problem being the brake master cylinder and booster. The dealer said our warranty would cover it and they were going to get the parts. There was not a recall on the issue but hearing conversations in the dealership convinced us that the issue should be a recall. We were provided a rental car for 5 days. After we pushed the issue Ford agreed to provide a rental car 60 days because parts are not available. Different stories were told about the part availability until I did research and found tools were available but dealers were not selling or sharing because they have the same issues. There should be buffer on service part tools and the Ford dealers are attempting to contain the situation in house instead of escalating the problem. Currently there are two unresolved issues 1. Recall for brake lines where we were told they had parts and to bring car in. Got to dealer and there were no parts. 2. Dealer inspec

- Hoover, AL, USA

The contact owns a 2016 Ford Edge. The contact received a notification for NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall however, the contact was informed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

- Fresno, CA, USA

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue however, the manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Las Vegas, NV, USA