9.3
really awful- Typical Repair Cost:
- No data
- Average Mileage:
- 4,250 miles
- Total Complaints:
- 3 complaints
Most common solutions:
- not sure (2 reports)
- repair wires (1 reports)
This problem may be covered under warranty. Ask your Ford dealer.
2016 Ford Edge has failed to start due to dead battery six times. Ford roadside assistance has jumped it five times. Four visits to Ford dealer failed to resolve the problem. After one year Ford dealer replaced the battery, however I suspect this was a symptom of the electrical issue rather than the problem. Something is randomly discharging the battery, rendering my new car totally unreliable.
Update from May 9, 2019: Ford repurchased my car through the Better Business Bureau's Auto Line in January 2019. I recommend using this process (found in the back of the owner's manual) to deal with Ford lemon issues. Note that keeping accurate records of all repair attempts is important.
- brandonnm, Los Alamos, NM, US
Sunday morning ran out to the car and it would unlock. In fact, it was making no noise at all tried both key fobs - Nothing. The tow truck came and it couldn't be jumped, so my new car with less than 5,000 miles was towed to the dealer. I got the car back Tuesday night (no loaner), and this is what the invoice said: Harness pinched under frame bracket close to module, opened harness and found network wires pinch together with few other wires in harness. Repaired network wires and 2 other wires in harness taped harness together.
- K S., Bellevue, WA, US
Battery keeps going dead. Usually seems to follow a longer drive - Often out of province. First notice is tailgate does not respond. After park overnight , battery is dead. Third battery now, and battery charger in constant use. Ford Dealer from point of sale just had it serviced at my cost this time because warranty period has expired. But it never did get fixed, so how can warranty expire. I drove home from dealer, parked overnight, and tail gate does not respond as designed. Battery charger shows weak after that 200 km drive back home. Booked again at dealer for February 25, and again a 200 km drive there and my wife and I scared to travel anywhere in the meantime. This is now going on to year 5 with same crap happening over and over again. As if the issue facing me as a consumer is not enough, Ford informs that warranty has expired. No, actually it has never addressed the problem, so warranty did not do as consumer intended. Payment by consumer at this point is pure bullshit.
More to follow after service in 12 days. I paid good money for the vehicle. Dealer gets their share. Ford gets their share. Consumer gets unreliable vehicle for transportation and travel. Oh ya, and you have no warranty because it has expired.
- Wally D., Warman, SK, Canada