The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to a local independent mechanic where the vehicle was diagnosed, and the contact was informed that the engine was faulty due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.

- Millsboro, DE, USA

The contact owns a 2016 Ford Edge. The contact stated that while attempting to start the vehicle, the check engine warning light illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 22-2133 (Coolant intrusion in Cylinders, White Exhaust Smoke); however, the VIN was not included. The manufacturer was notified of the failure but offered no assistance and closed the case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 68,163.

- Phoenix, AZ, USA

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to Homestead Auto, where it was diagnosed with coolant intrusion into the cylinders. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.

- Prior Lake, MN, USA

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that coolant intrusion into cylinder #3 had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 56,000.

- Marine City, MI, USA

The contact owns a 2016 Ford Edge. The vehicle was taken for a routine oil change and the mechanic stated that the water pump was leaking. After further inspection, it was determined that coolant was leaking into the engine. The vehicle was not repaired. The contact stated that coolant was added to the reservoir twice within 3,000 miles. The manufacturer was not informed of the failure. The failure mileage was approximately 85,400.

- White House, TN, USA

The contact owns a 2016 Ford Edge. The contact stated while driving 15-55 MPH, the vehicle was jerking abnormally. Additionally, the contact stated that while activating the heater, the heater was intermittently inoperable and was blowing cold air. The check engine warning light was illuminated. The vehicle was taken to Homestead Auto Repair, where it was diagnosed with coolant intrusion in cylinder #3, and the mechanic recommended that the engine long block be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.

- Sidney Center, NY, USA

The contact owns a 2016 Ford Edge. The contact stated that the vehicle was violently shaking while cold starting the engine. The contact stated that the failure persisted, with the check engine warning light illuminated. The vehicle was taken to the local dealer where a mechanic discovered coolant intrusion in cylinder #3. Upon investigation, the contact linked the failure to Technical Service Bulletin: 22-2229. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 68,000.

- Overland Park, KS, USA

The contact owns a 2016 Ford Edge. The contact stated while driving 25 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where spark plug #1 and the coil pack were replaced; however, the failure recurred. The vehicle was taken back to the mechanic, where the coil pack was replaced; however, the failure persisted. The vehicle was taken to Groat Brothers Auto Supply, where it was diagnosed that there was coolant intrusion in the first cylinder, and the contact was sent pictures of the failure. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that there was no TSB related to the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 113,000.

- Allen Park, MI, USA

The contact owns a 2016 Ford Edge. The contact stated that while driving 70 MPH, the vehicle vibrated abnormally with the check engine warning light illuminated. The contact stated that on a separate occasion, while driving 50 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. In addition, the contact stated there was an abnormal sound coming from the engine. The contact stated that two weeks later, while starting the vehicle, there was white smoke coming from the exhaust, with an abnormally sweet odor coming from the exhaust. The vehicle was not diagnosed or repaired. Most recently, the contact stated that while driving 50 MPH, the vehicle jerked and stalled. The contact was able to coast to the side of the road. The vehicle restarted, and the contact was able to drive the vehicle to the residence. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into cylinder #1, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to a local independent mechanic, where it was confirmed that the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired due to the cost. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact stated that the failure persisted. The vehicle remained at the residence and had not been driven since the latest failure. The failure mileage was approximately 127,000.

- Oak Creek, WI, USA

The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle and determined that there was coolant intrusion into the engine block. The mechanic referred the contact to a dealer for repairs. The vehicle was taken to a local dealer, where it was confirmed that the engine needed to replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 60,000.

- Mcallen, TX, USA

The contact owns a 2016 Ford Edge. The contact stated while driving approximately 10 MPH, the vehicle lost automotive power. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the engine, and the engine needed to be replaced. The contact researched online and was made aware of an unknown recall; however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 51,000.

- Oklahoma City, OK, USA

The contact owns a 2016 Ford Edge. The contact stated while driving 35 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, and the contact was informed that the failure might be related to a head gasket leak. The vehicle was not repaired. The vehicle was driven back to the residence. The vehicle was then towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced due to coolant intrusion. The dealer informed the contact that the manufacturer had denied coverage of the repair due to the age of the vehicle. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure, and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 50,148.

- East Palo Alto, CA, USA

The contact owns a 2016 Ford Edge. The contact stated while driving 20 MPH, the check engine warning light illuminated. A local dealer was contacted. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into cylinder #2. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The manufacturer declined to cover the cost of the repair. The approximate mileage was 52,000.

- Republic, MO, USA

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into the cylinders, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 40,000.

- San Antonio, TX, USA

The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The contact stated that there was evidence of coolant loss; however, no visible leak was on the ground. The contact added additional coolant. The vehicle was taken to the local dealer, where it was diagnosed that there was a coolant leak. The vehicle was not repaired. The contact called the manufacturer and was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 100,000.

- Berrien Springs, MI, USA

The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was shaking abnormally. There was no warning light illuminated. The failure persisted, and the check engine warning light illuminated. The vehicle was taken to an independent mechanic. The mechanic discovered coolant intrusion into several cylinders. The vehicle was then diagnosed with a defective long block which had caused the engine failure. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under warranty or recall. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 89,315.

- Venice, FL, USA

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and DTC: P0302 and P0316 were retrieved. Additionally, the contact was informed that there was coolant intrusion in cylinder #2. The vehicle was not repaired. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 114,094.

- Sebastian, FL, USA

The contact owns a 2016 Ford Edge. The contact stated that the vehicle was consuming an excessive amount of coolant. The contact stated that the check engine warning light was flashing intermittently on the instrument panel. The contact became aware of heavy white smoke coming from the exhaust pipes while starting the vehicle. The vehicle was taken to an independent mechanic where a misfire was detected in cylinder #3. The contact stated that the engine was replaced. The dealer and the manufacturer were notified of the failure and stated that there were no recalls on the VIN related to the failure. The failure mileage was 70,528.

- Raymond, NE, USA

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the vehicle was overheating, prompting the contact to momentarily discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into various cylinders had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was not notified of the failure. The failure mileage was 67,000.

- Jacksonville, FL, USA

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light remained illuminated, and the vehicle was taken to a local dealer to be diagnosed. The contact was informed that the engine needed to be replaced due to coolant intrusion. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 84,024.

- Roseville, CA, USA