7.0
pretty bad- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 8,388 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Dealer-??s (San Tan Ford, Gilbert, AZ) service department indicates I need to replace all lug nuts..all found swollen creating a safety hazard. Cost of replacement is $164.98 plus taxes and labor charges.
- San Tan Valley, AZ, USA
Lug nuts were swollen and they informed me I would not be able to change a tire with a manual tire iron and it was unsafe as two were completely stripped. Only 70k on the vehicle. Cost over $100 to repair. Seems like a common complaint so thought it prudent to report same.
- Belding, MI, USA
Swollen lug nuts. Unable to use supplied lug wrench on lug nuts after having a flat tire on roadway. Unable to safely remove flat while on side of road. Dealer diagnosed problem as swollen lug nuts on wheel. No warning
- Mount Prospect, IL, USA
My lugs nuts have expanded on my vehicle and I cannot get my wheels off. What happens if while unable to change a flat tire on the highway due to the lug nuts stuck on the the car I get hit and killed? Ford needs to accept the responsibility on this safety defect and replace the lug nuts at no charge. This has also created an issue with me being able to have my brakes checked during my oil changes.
- Havre De Grace, MD, USA
Damaged lug nuts. Dealer told me they had to be replaced. Front are like new. Back wheel lug nuts have swelled and are starting to rust. Dealer cannot rotate my tires. My last Edge did not have this problem and it was older.
- Dundalk, MD, USA
Lug nuts swelled and were rounded as a result of swelling.
- Sterling Heights, MI, USA
When getting tires rotated found out that the lug nuts on my wheels had expanded and had to get them removed by force. Found out this has been occurring to other Ford vehicles for years. Now I have replacement lug nuts that extend too far out and if hitting a curb or something would definitely ruin the wheel. Should not be having this type of issue at my expense for faulty lug nuts.
- Acworth, GA, USA
Lug nuts on vehicle were swollen and wound not come off according to the dealer. This is a known defect by the dealer and Ford Motor Company. All lug nuts have to be forcefully removed and replaced at owners expense. There should have been a recall on this known issue already.
- Woodbridge, VA, USA
Went to Costco to have my tires rotated. They advised that my lug nuts were swollen and could not be removed with the tools they had. They suggested buying after market lug nuts as this was a known issue with Ford lug nuts.
- Orlando, FL, USA
Lug nut swelling dealer said not under warranty Costco said common complaint please consider recall. I have to spend a couple hundred bucks to get fixed. Thanks
- Rocky Hill, NJ, USA
I purchased this vehicle used from a dealership and I have had it for six months and now I was going to replace the break shoes front and back. Now the problem came when I tried to remove the lug nuts and I could not! Ford decided to put metal caps over all lug nuts and failed to tell the customers that they can not get them off with the standard equipment given by factory. There is no lug wrench or socket that will fit the lug nuts with the caps on them. Here is the -??rub-?? I called the dealership and the service technician said -?? to get a oversized socket and bang it on and then remove each lug nut, then replace all of them with new ones without the caps on them.-?? WOW. Ford has to know that this is a issue everyone that owns one has the same issue. Now imagine getting a flat on the interstate with the family at 1:30am.Now you would have to have the vehicle towed and find a ride at 1:30am. Now that would be a 15 minute job if Ford would do a recall and replace all of these ignorant lug nuts. Wow what a waste of time and money. I don-??t know maybe Ford did not want the customers to remove the wheels never. Please help
- Greenwood , DE, USA
I went to have a slow leak fixed and the shop could not get the lug nuts to come off as the caps on the lug nuts had expanded and warped. I had to replace all 4 wheels lug nut. Cost to me $75.87
- Las Vegas, NV, USA
Lug nuts swollen and Ford supplied lug wrench won't fit lug nuts. Couldn't change flat tire.
- Horsham, PA, USA
Car serviced and stated all 20 lug nuts had to be replaced due to aluminium casing covering the bolt. Defective lug nuts and if my vehicle had a flat tire, I would not be able to change the tire due to swelling of the covering. Unable to have tires rotated? and change a flat tire due to cheap bolts. ( not made in usa) also called to complain to Ford and the representative lived in the philippians. I am complaining to the company and placing on twitter and I am a trumo supporter.. I want solid usa bolts for safety. Also I can take a picture if needed. Unsure of which models this involves. *** safety hazard***
- Glen Alpine, NC, USA
Lost control on my stearing driving to my work this morning. I was driving on straight road when I started expecting lost of stearing, car was almast start driving to the curb. I put on breaks and car wouldn't stop. Tryed to maneuver car to stop from going on curb and turning to oppositside but there was outcoming traffic, but was very unfortunate to control that is was still driving even I was pushing on the breaks and car went all the way to side of the opposite direction and flue to the field and drew there for 100-200 feet untill it is stopped. I was lucky survive, because there was electric pole and some uneven lamdscape that I culd been injured or even dead. Dangerous! can't explain fear I experienced this morning. Scheduled time with Ford at sawmill in dublin, Ohio to check what is wrong with this car!
- Marysville, OH, USA
- Flint, MI, USA