When the vehical was brought to us by 2 sales person, one sales guy told us that everything was good to go that the only issue there was on the car was that they did not have the code to the doors in case we couldn't get in. The same night we noticed that the lights inside were not going off we tried to press buttons to have them go off and nothing, then all of a sudden the lights automatically turned off. As we continued to drive the vehicle we got to our destination ( our home) we got off locked the doors and turned alarm on and we noticed that the lights were still on and couldn't understand why the tailgate/trunk was showing that it was opened when we never had not opened it. When we tried to open it it wouldn't let us. You could hear it trying to open but nothing. Again we assumed that the lights would turn off but the next morning I called and left messages and even on their personal phones asking them to please call me back that it was in regards to the vehical. 9am 10am 11am I got a text back and I had to explain everything over a text. Not once did they ever attempt to make a conversation phone call but to help with the issue on 'getting into ur vehical when the battery is dead I was sent a YouTube link and yet I kindly had asked for a home visit because the main cause for the battery to have drained was because the back door indicator light states that the back door is open but really it was jammed but I got no help from anyone from the dealership. Everytime I called we would get the runaround that they will have someone get in touch with us. But nothing.this is not the only issue we have had with the car there is also a rattling noise coming from either the engine or the front tires again we called them to inform them and yet again the message we got from the car place was that they will have someone be in contact with us shortly but nothing.

- San Antonio, TX, USA