The contact owns a 2017 Ford Edge. The contact stated while driving 45 mph and depressing the accelerator pedal, the engine revved up however, the vehicle failed to respond. The contact stated no warning light was illuminated. The contact pulled over and had the vehicle was towed to an independent mechanic and was informed that the torque converter needed to be replaced. The contact called local dealer epic Ford (5200 evergreen way, everett, wa 98203, 425) 353-7171) to notify the dealer of the failure. Upon investigation, the contact associated the failure with NHTSA campaign number: 17V427000 (power train) however, the VIN was not included. The vehicle was not repaired. The manufacturer had been informed of failure. The failure mileage was approximately 82,000.

- Lake Stevens, WA, USA

My service engine light came on and off. Reading cylinder 2 misfiring. Replace plugs and ignition coils received same error. Engine started running rougher and white smoke started coming from exhaust. Vehicle overheated in the middle if the freeway with my children inside. I filled the coolant and next day it was empty again. Engine light came on again. I took it to the dealership for diagnostic. Coolant leaking into cylinder 2. engine has to be replaced. Happened before 60,000 miles but because I took it after 60,000 miles warranty was out.

- Spring, TX, USA

The contact owns a 2017 Ford Edge. The contact stated that the vehicle would shudder while shifting gears, without warning. The contact took the vehicle to mclarty daniel Ford Lincoln (2609 S walton blvd, bentonville, ar 72712) where he was informed that the torque converter was defective and that the engine also needed to be replaced. The manufacturer was notified of the failure and offered no assistance. The vehicle was not repaired. The failure mileage was approximately 83,000.

- Gravette, AR, USA

Full issue history document attached.

- East Haven, CT, USA

The car is making a rumbling noise when idling and at low speeds. Sheehy Ford of midltohian, va has informed me that torque converter welds are failing, consistent with the recall on other 2017 Ford Edge models: Homerecallssafety recall 17S16 ' torque converter stud welds ' 2017 Lincoln mkz, Ford Edge & Fusion recallssafety recall 17S16 ' torque converte torque converter connection may fail if the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash. Summary Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln mkz vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded. Remedy Ford will notify owners, and dealers will replace the torque converters, free of charge. The recall is expected to begin in July 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S16 (S2). Note: This recall is an expansion of recall 17V-427. Notes owners may also contact the National Highway Traffic Safety Administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov. check if you vehicle has a recall NHTSA campaign number: 17V427 manufacturer Ford Motor Company components power train potential number of units affected 6,026 torque converter connection may fail if the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.

- Powhatan, VA, USA

The dealership never notified me of any recall - they are always negligent and this wiil be the last Ford I ever purchase/lease...

- Sebastopol, CA, USA

Check engine light illuminated. A wrench also came on. Had it put on a diagnostic machine with a read out of "torque converter clutch solenoid circuit performance or stuck off." My car has approximately 67,000 miles on it.

- Grand Bay, AL, USA

Our 2017 Ford Edge experienced catastrophic transmission failure while driving - with absolutely no advance warning. The torque converter fell apart and the vehicle went from driving at speed to losing all momentum. If we had been in heavy traffic, someone could have been killed. Ford has identified this issue with 2017 Ford Edge vehicles. There was a recall in 2017 for this problem for vehicles built during the time period that ours was built, but according to Ford, ours was not involved in that recall (nhsta id #18V390000). In 2018, Ford added a recall on 25 additional vehicles because they found that more defective transmissions had been installed than initially thought (nhsta id#17V427000). Ours was also not one of those identified. Our vehicle had 67,032 miles when the torque converter failed in exactly the fashion described in the recall. Ford refused to cover the repair as the vehicle was past the warranty mileage and Ford wanted close to $5,000 to repair the transmission on this two year old vehicle. I am certain that this issue is the exact issue that affected vehicles manufactured during the same time frame with exactly the same transmission. The service manager at the dealership I was towed to agreed that I had the exact same issue as was identified, but told me there was nothing they could do to escalate the concerns I had. I am convinced that Ford is downplaying the number of vehicles affected and am certain that this will impact more 2017 Ford Edge vehicles. I have repeatedly reached out to Ford and they refused to even open a case in to my concerns. My vehicle was towed to ted britt Ford in chantilly va (703-673-2300). They were of absolutely no help in addressing any of my concerns, but should be contacted to confirm that the issue was just as described in the recall. This is an issue that can have life threatening consequences.

- South Riding, VA, USA

Very loud noise when driving. In the dealer garage for a month. Transmission issues I think it what they are saying.

- Franklin, WI, USA

Warning light came on. Read, 'torque converter clutch circuit performance or stuck off.'

- Pendleton, KY, USA

At less than 40,000 miles the car started making a very load rattling noise when idling. The next day I took it to the Ford dealership. 5 days later they said it was a cracked flywheel caused by an issue with the torque converter.

- Alberta, VA, USA

This time the check engine and wrench light went off while driving. It has been in the shop for 3 weeks. Solenoid, computer, torque converter. Still not back. Has a rattling sound in the dash

- Harrisburg, IL, USA

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA campaign number: 17V427000 (power train). While driving 70 mph, the vehicle lost power and an unknown warning indicator illuminated. The vehicle was pulled over to the side of the road and restarted. The contact called crossroads Ford of cary at 919-335-4612 (located at 2333 walnut St, cary, nc 27518) and was informed that the parts were not available. The manufacturer was notified and was not able to confirm when the parts were to become available. The failure mileage was approximately 10,000. Parts distribution disconnect.

- Apex, NC, USA

Ford recall 17S16; NHTSA campaign 17V427. The recall letter, dated July 10, 2017 under the signature of michael a. berardi subject: New vehicle demonstration/delivery hold instructs the dealers to not demonstrate or sell affected vehicles until repairs have been made. I purchased this vehicle at bill pierre Ford, seattle, on August 19, 2017 after locating it myself at epic Ford, everett, Washington.. no mention was made of this recall and I found out about it in early October when I changed the mycarfax smart phone app to this VIN number. A. the vehicle should have been flagged by Ford. B. it should not have been sold to me prior to repair. C. I, and my passengers were exposed to possible dangerous circumstances up to death had this torque converter failed and engine power was lost at high speeds. D. I have never received a recall notice from Ford. I worked with bill pierre service department to get this repair done. It took a month to get the parts and get the vehicle repaired. The July 10 letter notes federal law requires the repairs be made before sale with a violation up to $21000. I do not know if this failure was administrative or willful malfeasance, but the exposure to hazardous circumstances is despicable. The Ford.oemdtc. Com site no longer shows 17S16, I have a paper copy.

- Seattle, WA, USA

Mfg recall #17S16 NHTSA recall # 17V427 Ford Inc has been unable to complete the replacement of the torque converter on our new 2017 Ford Edge in a timely manner. Our new Ford Edge was shipped from the factory mid June, but not delivered to the selling dealership until 8/11. It still has not been fixed and delivered to us. Our selling dealer does not have any information from Ford Inc as to when the safety recall will be completed and our new car delivered to us. The vehicle was ordered by our local Ford dealer 5/5/17.

- Buckeye, AZ, USA