10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
32,565 miles

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« Read the previous 20 complaints

problem #35

Oct 012021

Edge

  • miles
The rear differential completely blew apart while driving. According to our mechanic, this was a complete malfunction of the vehicle which only has 69,000 miles on it.

- Saginaw, MI, USA

problem #34

Aug 302021

Edge

  • miles
On Monday August 30th 2021 while driving the warning light stating that the engine was overheating came on. The engine was stopped and coolant level was checked and shown to be low within the engine. Coolant was refilled and the engine seemed to stabilize. On September 3rd 2021 the same overheating censor came on again and the car was taken to a licensed Ford dealer for emergency maintenance. On September 7th 2021 the repair shop called and reported that the issue was a leak in the cylinder for the coolant in the engine and that the entire engine would have to be replaced. The cost of the repair was quoted as $7636 plus tax. The car is only just over 62,000 miles with the warranty period having ended at 60,000 miles.

- Fort Thomas, KY, USA

problem #33

Jun 212021

Edge

  • miles
The 3rd cylinder manufacture malfunction causing coolant to leak into the engine and requiring a replacement of the long block engine. There is currently a tsb but no recall. Please see Ford tsb 19-2208. My check engine light comes on and the code is to replace the 3 coil cylinder which has been done the vehicle was seen at Ford and no diagnostic done as soon as I told them I was adding coolant daily they were aware of the issue and needed repairs.

- Louisville , KY, USA

problem #32

Jul 072021

Edge

  • miles
Vehicle began exhibiting a loud rattle from the engine at idle. Took vehicle to dealer and they identified it as a cracked flex plate (flexplate). While vehicle was still drivable at the time, the flex plate had the potential to fully fail at any time, which would cause power loss to the wheels. Vehicle has 62000 miles, just outside of power train warranty, and expected to cost $5000 to $10000 to repair.

- Smyrna, GA, USA

problem #31

Nov 182020

Edge

  • miles
The flex plate cracked. They had to remove the transmission and replace the flex plate bolts.

- Oakdale, CA, USA

problem #30

Jun 242021

Edge

  • miles
In 2019 I had the same issue as prior report. Coolant made it's way into the engine and my engine had to be replaced. Actually occurred within warranty so Ford replaced it. On then new engine there is no warranty once I reach the original warranty in mileage / time. Now in 2021 I am replacing a transmission that is not covered under warranty. There is a recall for transmission on 2017 and 2018, mine is a 2017, and my vin does not indicate it is subject to that recall (Recall no. 19V285000). Cost is $4,600.

- Liberty Township, OH, USA

problem #29

May 162021

Edge

  • 103,000 miles
The contact owns a 2017 Ford Edge. The contact stated that while coming to a complete stop, the vehicle would start shaking violently. The contact took the vehicle to the dealer who stated that the failure was related to NHTSA Campaign Numbers: 18V390000 (Power Train) and 17V427000 (Power Train). The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 103,000.

- Tarboro, NC, USA

problem #28

Apr 112021

Edge

  • 133,000 miles
While driving #2 cylinder misfire. Check engine light came on. Engine runs rough. Took it to Ford dealer and diagnosis was coolant leak into #2 cylinder. Determined engine would have to be replaced.

- Princeton, NC, USA

problem #27

Apr 082021

Edge

  • 77,500 miles
At roughly 77,500 miles our engine starting misfiring both while stationary and in motion. The check engine light came on. We pulled code P0305, indicating cylinder #2 misfire. We replaced the coils and spark plugs and the engine continued to misfire. We then began hearing fluid moving behind our dash board and noticed that the coolant tank was low but no visible coolant leak was found. We took the car to a local Ford dealer's service center (woodhouse Ford - omaha, ne) for inspection and diagnosis. They confirmed that engine coolant was leaking into cylinder #2, causing the misfire. It was also leaking into the heating element, causing a putrid smell in the cab of the vehicle and the rushing fluid sound behind the dashboard. They confirmed this is related to Ford tsb 19-2346. Ford stated that the repair requires a $6300 replacement engine and they are not liable for the damage to the engine as a result of their defect. Per the tsb, this engine defect may result in engine fires but fortunately it did not get to this point for us.

- Papillion, NE, USA

problem #26

Apr 072021

Edge

  • 78,000 miles
Driving down the highway I pressed down on the brake the car was not stopping while the brake peddle went straight to the floor.

- Perryville, MD, USA

problem #25

Mar 112019

Edge

  • miles
Vehicle was taken in for a check engine light on 3/11/2019 in was in a tsp status with Ford that turned into a recall. The recall has not been successfully repaired to this date and has been into the service center 10 times. It is currently there again. Ford has made all of the repairs under warranty. However, a dangerous issue persists with the engine. The vehicle cannot be driven and Ford master mechanics have not solved the issues. The vehicle cannot be driven because it presents a very clear hazard for the occupants as well as the public. The engine looses coolant rapidly with Ford not being able to determine when the coolant goes. The engine seizes and causes you to have to immediately stop.

- Colbert, WA, USA

problem #24

Dec 172020

Edge

  • 72,000 miles
My vehicle has a cracked flywheel which is under recall on most 2017 Edge vehicles. However my VIN is not included in that recall so I am now paying out of pocket for it to be fixed.

- Bakersfield, CA, USA

problem #23

Sep 282020

Edge

  • 58,000 miles
I was running errands driving around town one day when I noticed my auto engine start/stop feature in my 2017 Ford Edge stopped working. I took my car to the dealership & they said it was a misfire in the engine. A week later, a yellow light with the picture of an engine appears on my dash. I took my car for a diagnostic. It came back with the code P0304. I take my car to Ford and they suggest replacing the long block. They quote me $6,800. I noticed that my heat in my car stopped working on the way home. I check the coolant level and it was really low. I put coolant in my reservoir and it works again. But, I have to keep filling the reservoir with coolant every other day, which gets expensive. I tell the service guys, and they tell me that the coolant is leaking into my engine due to a manufacturer defect, which causes the heating to stop working, and low coolant levels. I contact Ford motors company, and they tell me my car is out of warranty. I purchased my car used on February 27,2020. It had 57 thousand miles on it the day of purchase. The warranty was up at 60 thousand miles. Not fair to me at all as I was told I had a warranty from the mileage I got the car at and 60 thousand miles beyond. They said it was nothing they can do and also because I did not leave my car at the Ford dealership they would not work on my case. My case manager from Ford motors never ever contacted me prior to closing my case once she discovered I never left my car at Ford. I tried reaching out to her several times in attempts of getting my car to Ford and seeing where we can go from there, and she never answered or returned any of my calls or emails. Ford needs to be held accountable and issue a recall as they were made aware of the expensive issue by many other customers from reviews and forums I have read online and heard from other Edge owners.

- Lawton, OK, USA

problem #22

Nov 252020

Edge

  • 70,000 miles
I purchased the vehicle in May 2019 with 43K miles, still under powertrain warranty. In November 2020 I noticed the vehicle misfiring during startup and the check engine light came on. After having my mechanic diagnosis, it is the issue of coolant leaking into cylinder #4 and the engine needs replaced. It now has 70K miles so it is out of power train warranty. This is a well documended issue as reported by Ford innitially in their tsb 19-2172. This is a design flaw that causes significant damage and should be recall under every reasonable circumstance.

- Tecumseh, KS, USA

problem #21

Feb 032020

Edge

  • 70,000 miles
Happens every time I brake. Hitting the brake to stop engine shakes violently as I come to a stop. In addition to violent engine shaking the car is thrusting forward. I have to put my foot harder on the brake not to hit the vehicle in front of me. I will have to throw it in neutral to stop the shaking. In neutral the engine revs. When traffic begins to move I have to put it back in drive and hit the gas but then it lags severely. It won't go anywhere for multiple seconds before it finally takes off. That literally happens everytime I stop and go. If you are in park and have your foot on the brake too long before putting in a gear it stalls out. I have taken it to the Ford dealership and opened a case with Ford corporation who both deemed the vehicle unsafe, but neither want to take care of the issue. This issue has been going on for months. I've taken it to the Ford dealership twice and Ford has denied to assist with getting it fixed twice. There are so many unsafe 2017 Ford Edge transmissions. I wish they would have to pay for this. It's very scary to drive. My documents are in the Ford computer system. They say the whole transmission locks up and rhe whole transmission needs replaced. I've almost been hit so many times pulling out because the car doesn't go.

- Saint Johns, FL, USA

problem #20

Oct 012020

Edge

  • 65,000 miles
The flex plate was a problem that the Ford Motor Company was aware of defective welded studs from the factory. Now I am out of pocket for more than 5 thousand dollars for their defect.

- Saint Louis, MO, USA

problem #19

Oct 162020

Edge

  • 22,000 miles
Drive shaft vehicle pull back on acceleration

- Sylmar, CA, USA

problem #18

Oct 232020

Edge

  • 64,000 miles
When turning the car on, the check engine light came on. The car idled rough and failed to accelerate properly. Took the car to a mechanic and the code was for a misfire in cylinder 2. mechanic changed spark plugs and cleared the code. A couple of weeks later the same thing occurred. I took the car back to the mechanic and was told the coolant was leaking into the engine and that the long block needed to be replaced. This occurred at approximately 64,000 miles. With this problem, the vehicle is unsafe to drive. The acceleration doesn't feel right and the car shakes. This problem is clearly a defect in the design of the vehicle. Ford needs to look at the situation and do the right thing. The Ford Edge is not a safe vehicle with this problem and it is clearly a defect in design.

- Tampa, FL, USA

problem #17

Oct 072020

Edge

  • 69,058 miles
2017 Edge codes came on for torque converter not locking up took it to the dealership ( green Ford of gainesville ga. ) was informed the torque converter and fron pump would need to be replaced. Vehicle has 69,000 miles on it they would not help us with the factory. Said it was out of warranty. We called Ford directly and could not get anyone to help us. $3020 for repairs, they will not help in any way. This vehicle has already had to have the engine replaced while under warranty. It will be the last vehicle we will ever buy from Ford. This is a sad way to treat a loyal customer on a 3 year old vehicle. If you are out of the warranty period you are out of luck.

- Alto, GA, USA

problem #16

Oct 122020

Edge

  • miles
My check engine light came on spent 500 dollars to have spark plugs and ignition coil replaced. Then not even 2 weeks later check engine is on again same issue again. Apparently break fluid is leaking due to a recall, but there is no fix for this problem. And I want my money back for what was fixed due to it being there problem.

- El Paso, AR, USA

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